Take the unit apart, make sure to wash out everything including the hose as well as the unit itself. Spray water in the opposite way it comes out to fill up the bladder from the hose. This will loosen any type film that has accumulated. We did this and it fixed the device. Not only that but what came out looked like food particles and other filament. We have only used the device once, so i assume we got a used product even though we bought it new from Costco. This should fix your problem.
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Are you setting the body of the steamer on a table? If part of the hose sits lower than the steamer body steam will condense in the hose and collect in the low spot. Steam pressure will push the water out through the nozzle. If your steamer starts to sputter lift the hose so that it is completely above the level of the water reservoir and let the water drain down. Its a good idea to keep the steamer body on the floor so the hose can never get lower than it.
The steamer usually comes with a smallish padded square with a strap that slips over your hand. (If you so not have one of these, cut out a square from some stiff cardboard, pad it using cotton batting, and cover it with a heavy, smooth, waterproof or water-resistant material.)
Make sure it is steaming nicely before you use it. You check by pulling the little trigger on the handle, and seeing how much steam issues when you release it. You actually want to use this while steaming as well, in order to release more steam when needed.
Hang the garment, and slip the padded square over one hand.
Place the hand with the square on the underside of the garment, and use it to keep the fabric smooth while you steam it.
Use the steamer by holding the nozzle close to the garment, and pulling both it and the padded square in downwards strokes.
To start with, use distilled water for steaming. This will prevent calcium build-up. I buy bottles of distilled water for ironing/steaming only. I have never had calcium build-up from using distilled water for ironing/steaming. Do not use tap water!!!
You can buy some CLR (stands for Cacium, Lime & Rust) (can be found at Walgreens, CVS, Target, Walmart, etc.). You can run this product through your steamer to eliminate build-up.