Can I get to the drain pump or does the washer need to be torn apart? I cleaned out the drain plug- full of sand, filter clean, but I can't see the actual drain pump to see if something might be

Hi

This issue usually occurs due to kinked drain pipe, clogged drain filter or drain pump. First make sure that the drain is not clogged and remove clogs if present. If no visible lint is present then remove the lower front access panel to check the drain filter and drain pump for any clogs, you'll need to clean the drain filter and drain pump completely. Hope this helps... Please post back for any further assistance.
Daniel

Hi tragz,

If it can't drain, it won't spin. There may be something preventing the pump from draining in the Pump filter. You will need to clean it.

Please follow my below Tip on how to do it:

ACCESS, DRAIN & CLEAN THE DRAIN PUMP FILTER

Kind Regards d")

* If this solution helped you, please rate it

Backwash is meant to clean the sand and remove dirt from the filter.
Waste simply pumps the pool water to the drain line and doesn't clean the sand.
If the filter has its distributors, the sand should be held in the canister.
Gary

• For our top mount filter, you must first disconnect the pipes leading into the valve and open the drain plug on the filter. Next, remove the clamp holding the multiport valve to the tank body. Once the valve has been removed, you will be able to see the sand bed. The best way to remove the sand is to either use a portable wet/dry vacuum or just scoop it out with a small can. Once the old sand has been removed, hose out the inside of the tank to clean the filter out. Once this water is drained, replace the drain cap and fill the tank 2/3 full of water. This is to protect the lateral assembly while the new sand is added. Add the sand slowly till the laterals are fully covered, then just pour in the remaining sand. DO NOT get sand in the vertical pipe sticking up from the bottom of the filter tank. The standpipe may be covered with a paper cup to prevent sand going into the pipe.
• For a side mount tank, rotate the multi-port valve to the closed position and open the filter's drain plug. Remove the tank closure dome and expose the top diffuser. The top diffuser lifts off and the old sand can be removed. The best way to remove the sand is to either use a portable wet/dry vacuum or just scoop it out with a small can. Once the old sand has been removed, hose out the inside of the tank to clean the filter out. Once this water is drained, replace the drain cap and fill the tank 2/3 full of water. This is to protect the lateral assembly while the new sand is added. Add the sand slowly till the laterals are fully covered, then just pour in the remaining sand. DO NOT get sand in the internal piping.

In case of a problem or clarification or my solution was insufficient, don't hesitate to post me a reply.

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Hi

If the washer is not draining then it is due to a clogged drain pump or a drain filter or a kinked drain hose. To resolve the issue you'll need to clean the drain hose, inspect if the drain hose is plugged. If the hose is fine, then remove the front kick panel and access the drain pump and filter, if you are unable to find the pump and filter remove the back panel as well and trace the drain hose to the bottom of the tub. There is a drain filter connected with the drain pump. It usually gets clogged, and needs to be cleaned every 6-8 months or so. The drain filter is a small white filter connected to drain pump with a hose. If it still doesn't work then you'll need to check the connections of the drain pump, check the electrical connections with a multimeter. If it still doesn't work then you would need to replace the drain pump. Hope this helps... Please post back if you need more information. Daniel

Hi

If the washer is not draining then it is due to a clogged drain pump or a drain filter or a kinked drain hose. To resolve the issue you'll need to clean the drain hose, inspect if the drain hose is plugged. If the hose is fine, then remove the front kick panel and access the drain pump and filter, if you are unable to find the pump and filter remove the back panel as well and trace the drain hose to the bottom of the tub. There is a drain filter connected with the drain pump. It usually gets clogged, and needs to be cleaned every 6-8 months or so. The drain filter is a small white filter connected to drain pump with a hose. If it still doesn't work then you'll need to check the connections of the drain pump, check the electrical connections with a multimeter. If it still doesn't work then you would need to replace the drain pump. Hope this helps...

Daniel

This is a drain error as you have figured out Good Job!

Now this can be caused from a broken impeller in the pump and or a plugged tub to pump hose.

Have you washer any rugs which may have came apart in the wash?
If so the hose from the tub to the pump may be restricted causing the code.
The hose will need to be cleaned.
This is a job best left to a pro.

pump and motor assm,bad

Hi,

It could either be the filter (most likely), the drain pump (likely) or the drain hose/tube (least likely).

Normally, there would a filter somewhere at the bottom of your washing machine with the primary function of keeping loose clothing, torn fabric, lint, fluff and foreign objects away from the impeller/pump. Most current washing machine have self-cleaning filters and therefore regular cleaning is no longer a concern. However, some other washing machine need to have the filter manually removed and cleaned regularly or as even in your case. If the filter or grate is clogged or blocked with debris, it may interfere with the normal functioning of your washing machine and may cause the problem as you have described; water doesn't leave the tub.

To check the filter and/or the drain pump, the bottom has to be exposed, the filter/pump located and cleaned. In some instances, the drain could be a valve operated by a solenoid.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

Believe it or not...I think it is fixed. I used a coat hanger to try to take out as much "gunk" as I could from the drain plug hose. I added warm water and then vinegar to the hose with a medicine dropper to help loosen the "gunk" I also forced air with the medicine dropper and I could hear it in the tub from the pump. Then I knew it was free of "gunk." I ran 3 hot cycles 2 with 1/2 gallon each of vinegar and one plain water cycle. Between each cycle I emptied the drain plug hose and drain pump filter. After the three cycles the water came out clean and not muddy. I also took a spray bottle of hot water and sprayed the "gunk" from around the seal to release it and out of the washer. I alternated with the spray bottle of water and vinegar applied with a small paint brush. I also noticed this "gunk on the stainless steel tub as well. I used the paint brush and painted vinegar on that and sprayed down with the hot water. I then did a load of towels and this morning my washer does not smell and is clean as can be...no more "gunk." what is that stuff anyway? Too much soap or softener? Anyone else have this problem? I was told by the service tech a few years ago that I didn't need to open that door because that is where they service the machine from.....wrong....I was to empty that drain hose from time to time. That was the first time I opened that door and the machine is 4 years old....