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I was taking a few pictures of my daughter and it just shut off with the lens still out. When you turn it off the lens goes in and the cap shuts. It just shut off, with the lens out and everything. What do I do?
It normally indicates a problem with the batteries. Try inserting disposable alkaline battieres in the camera and turn it on.
If the lense is still out at the moment try pressing the play button the back of the camera to view the pictures taken, even with a very low battery this normally close the lense properly and enables you to view the pictures.
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Take a few pictures with the camera on a tripod or a firm surface. Are they still blurry? Are you pressing the shutter button halfway to allow the camera to lock in the focus before pressing the rest of the way? Have someone watch while you take a picture...do you move when pressing the shutter?
The lens Is trying to close properly but the focus mechanism has a problem, most likely jammed, so the lens cannot correctly close or work properly.
It will need to be opened up and reset.
Please email me. My email address is listed in my tips section on my profile.
When I turn my camera on, the lens goes in and out a few times. Once it's finally on and I look at the screen, everything is blurry. When I take the picture, it's blurry too. If I try to use the zoom to adjust, the lens starts going in and out all crazy and won't adjust right.
To save battery power, the camera automatically goes into sleep mode and the monitor turns off if there is no operation when the camera is turned on (when the lens cover opens and the monitor is on). No picture is taken even if the shutter button is fully pressed in this mode.
Operate the zoom lever or other buttons to restore the camera from sleep mode before taking a picture. If the camera is left for 15 minutes, it automatically turns off (the lens cover closes and the monitor turns off). Press POWER to turn the camera on.
That sounds like a sticky lens shutter. They usually have to be replaced, as they usually will need parts. When the camera is working look inside the lens and take a picture(with flash turned off). You should see a black shutter door clicking shut in the lens. When the camera acts up, look inside the lens again. If the door is staying shut full time, that is your problem.
Hello there,
The E18 error is related to the LENS not able to retract fully. If it is still under warranty, I would advise you bring it to the nearest service center. This is to avoid further damages. Otherwise, you can try a few things below.
There are a couple of things you can do.
1. Turn it on and then off. Spray canned air around the lens.
If trick 1 will not work out, try this.
2. Make sure the battery is fully charged. Turn on the camera and then give it a couple of firm whacks on the side. Make sure nothing is blocking the lens and wait for it to fully retract.
Let me know how it goes.
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