Question about Dyson DC07 Animal Bagless Upright Cyclonic Vacuum

1 Answer

Dyson Animal hose collapses when using attachment hose

Dyson Animal works fine with the base unit but as soon as you put it upright it draws too strong of a suction. It's hard to even pull the attachment hose out and the hose collapses immediately.

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  • Anonymous Nov 20, 2008

    I have the same exact problem.  

  • youngqsue Mar 22, 2012

    mine sucks so hard that I find it hard to use the hose it wants to continually pull back into the machine. Its like there is too much suction and it is sucking the hose back the whole time you are trying to use it. My son had a dyson I used all the time and that never happened with his?

  • michael_s967
    michael_s967 Dec 23, 2012

    While the response by Mr. Cleary seemed to have solved the issue that these 2 persons were having, it is not the answer that many of us are having with collapsing Dyson hoses. I am surprised this has not been a bigger complaint considering the price of these machines. I have a DC25 animal. When using the hose attachment, I constantly battle with the hose collapsing length-wise, not diameter-wise. I have no obstrution in my hose or wand although it is true as Mr. Cleary points out that an obstruction somewhere in the hose will cause increasing negative pressure proximal to the obstruction with a corresponding loss of suction at the end of the hose. Indeed, an obstruction of the hose is also in part what creates desired suction, ie, pressing the end of a vacuum hose onto a surface. This creates the suction at that site that in turn lifts off unwanted dirt. Many of us have complained about the flimsy hoses. The strength of the wall of a vacuum hose depends on several factors including but not limited to, the materials used to contruct the wall of the tube. (Some other factors inlude the diameter, temperature and bend radius). If we look at the construction of the wall of the Dyson hoses, yes, there is reinforcement with some rigid coiled metal wire that is able to keep the hose from collapsing diameter-wise; however, the material in between the coiled wire is very soft, flexible plastic. As soon as suction is applied, ie, as soon as one creates a desired obstruction by placing the end of the hose on the area to be cleaned, the dropping pressure in the hose causes this soft plastic to collapse LENGTH-WISE. This is quite diffferent than say the hose on my hoover canister or my shop vac which are made of thick rigid plastic in some 'stacked coin' ring design to allow more flexibility. So while Dyson advertises X distance of hose/wand use, the real world, effective length is MUCH shorter. Not to mention, I like to get my resistance workouts at the gym lifting weights, not battling a poorly designed hose that slows me down.

  • michael_s967
    michael_s967 Dec 23, 2012

    Oh yes, I wanted to add that I have no loss of suction whatsoever and agree with youngqsue that the suction SEEMS too strong. However, the best way to look at this is that the machine's suction is excellent and what it should be, it just needs a better (much much better) hose. In other words, there is no Fix for this unless a class action suit is filed against Dyson for selling a $500 vacuum with a 10 cent piece of hose attached to it. :)

  • BJ A Jul 11, 2013

    Ditto

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  • 55 Answers

You have a clog in either your hose or your wand. You need to take off the wand and hose and inspect them.

Posted on Dec 02, 2008

  • michael_s967
    michael_s967 Dec 23, 2012

    While the response by Mr. Cleary seemed to have solved the issue that these 2 persons were having, it is not the answer that many of us are having with collapsing Dyson hoses. I am surprised this has not been a bigger complaint considering the price of these machines. I have a DC25 animal. When using the hose attachment, I constantly battle with the hose collapsing length-wise, not diameter-wise. I have no obstrution in my hose or wand although it is true as Mr. Cleary points out that an obstruction somewhere in the hose will cause increasing negative pressure proximal to the obstruction with a corresponding loss of suction at the end of the hose. Indeed, an obstruction of the hose is also in part what creates desired suction, ie, pressing the end of a vacuum hose onto a surface. This creates the suction at that site that in turn lifts off unwanted dirt. Many of us have complained about the flimsy hoses. The strength of the wall of a vacuum hose depends on several factors including but not limited to, the materials used to contruct the wall of the tube. (Some other factors inlude the diameter, temperature and bend radius). If we look at the construction of the wall of the Dyson hoses, yes, there is reinforcement with some rigid coiled metal wire that is able to keep the hose from collapsing diameter-wise; however, the material in between the coiled wire is very soft, flexible plastic. As soon as suction is applied, ie, as soon as one creates a desired obstruction by placing the end of the hose on the area to be cleaned, the dropping pressure in the hose causes this soft plastic to collapse LENGTH-WISE. This is quite diffferent than say the hose on my hoover canister or my shop vac which are made of thick rigid plastic in some 'stacked coin' ring design to allow more flexibility. So while Dyson advertises X distance of hose/wand use, the real world, effective length is MUCH shorter. Not to mention, I like to get my resistance workouts at the gym lifting weights, not battling a poorly designed hose that slows me down.

  • Patti1108 Oct 06, 2013

    So what's the answer? I'm having the same problem.

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1 Answer

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The Dyson manuals for pretty much all of the uprights don't show any particular 'click' to full upright: they just tell you to put a foot on the bottom part of the unit and pull backward to put it into vacuum mode. There is some sort of sensor or mechanical engagement in there, since putting the system to full-upright is how you switch it from floor mode to attachment mode (coming of of the handle).

A couple of things to try - follow your manual (PDF Can be seen here Dyson DC28 Animal User Guide ) to try removing and then re-seating the hose assembly into the base of the unit (the bottom connector). I've seen other guidance to that being necessary to have the floor-to-hose switch-over work properly, which might, in turn, be the root of your problem. Likewise, with the unit turned on, see if it will switch to attachment mode (air being sucked through the top of the handle) if you push the back as far forward as you can. If it won't switch, that also points to seating of the tubing assembly not being right.

Good Luck :-)

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Hi Stacy, it's Jack at Dyson.

This issue you've described with your DC41 sounds unusual, as the changeover valve will divert suction to the cleaner head automatically when you recline the machine into the vacuuming position. If it's not doing this, it's possible you have a blockage somewhere in the cleaner head, internal hose or changeover valve.

To check for this, please follow the steps shown in our online Support guide: http://www.dyson.com/support/dc41/dc41-irspu/diagnosis-root-menu/performance-flo-area-check-dc41/flo-brushbarvid-dc41/redirect-to-performance-flo-base-dc41-checking-the-internal-hose/performance-flo-base-dc41-checking-the-internal-hose

If you'd like some further advice after you've given us a try, please email our experts with your details at askdysonUS@dyson.com. Someone will be in touch to help as soon as possible

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the hose is blocked up you need to blow through it to clear it out find some one with a good compresor they can blow a lot harder than you could

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Check that the brush control dial is in the centre position when upright and then moves forward when the head is released. If the brush bar is still not spinning when switched on in the vacuuming position, check the base for blockages and remove any threads or hairs from the brush bar as outlined in your user guide or on our website.

If you are still having difficulties, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

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It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.

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Can't get it to ****!!!


Worked on one with your same problem of poor suction and won't stand up. On the left side of the handle, near the bottom, the port cover isn't on correctly. Take it off, put the handle in the upright position then reinstall the cover.

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