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This may sound patronising but are you sure there is paper in the cassette located at the bottom of the machine and not just on top at the back. There is also a button on the operation panel that selects which tray you are using. It could be as simple as that!!
There are paper feed from begining to end Im gonna say this is a manuel to static printer this is simple in the sense that you do not need to really do anything accept keep it clean. When you drop the paper in the printer you need too let feed dont stick it in there let it sit in the carrier and the printer should grab it if not You may have gotten a lemmon Take it back and tell them HEY IM NO ******!!!!!!!! You know that
Remove any paper trays. Inspect them for wrinkled or damaged paper.
Also open the back cover of the printer if this model has one.
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
If you find a piece of jammed paper, remove it by
holding it with both hands and pulling firmly. The goal is to keep the
paper from tearing. If several pieces are jammed together, try pulling
out the middle piece first to loosen the jam.
If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do
this step especially if the jam message comes up repeatedly without any
obvious paper jam, there may be a small tear of paper inside.
Ones the printer is free of paper Replace the toner or
ink cartridge and paper trays, close any doors you opened and turn the
printer back on.
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
see alternative if the problem is still not solved.
a piece of thick paper, for example photo paper and press the resume
button (may be diffrent button on diffrent models) a few times to the
printer picks up the paper and puts it through the machine.
there is a button to press to swap it from the back tray and the bottom tray. it sounds like you might have some thing stuck in the rear feeder causing the paper not to go through. i would try it from the bottom feeder and see if it works,
might be worth turning the machine off and unplug it and then try turning it upside down and shaking the machine, to see if anything come out of it.
If not i would say to take it apart or call a service engineer out.