I had NIS 2008 installed on my system and working properly, and as usual I got a free pop up from Symantec saying I could get a free upgrade to the 2009 version. Which I did. I subsequently found out that this is only valid for 15 days. My 2008 is now "off" my system and I have to pay to get any virus protection reinstalled. I am not made of money to do this. So Have you or I got any redress with Symantec over this. How can I get back my old version ? Many thanks.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
This is an issue that frequently comes up. Please make sure that you have your product key from your new subscription stored (the MyNorton account is a useful place to store the data since you can cut and paste the number into Norton IS).
First check if NIS 2009 has your correct subscription information. Start the program, click on Help and Support > Subscription Status. Click Finish when that window finishes its activity.
If it is still confused, my solution is to update to Norton Internet Security 2010 (no cost to you).
One way to do this is through the Norton Update Center: http://updatecenter.norton.com/?NUCLANG=en
The other is to use the Norton Removal Tool: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe After the product removes all trace of any Norton product and rebooting your computer, if you have a good internet connection, it will lead you through downloading and installing the updated product. I recommend the Removal Tool since frequently the error you report is due to NIS not correctly updating the registry when the new subscription is updated.
if still wanna use the trial version then you will need to un-install the nortons software and install it again that is if you have the cd but if not then download it at Nortons website but uninstall first your old norton.
Do you use firefox? firefox usually has problems with norton.This kind of problem is usually down to your firewall.See [http://support.mozilla.com/en-US/kb/Cannot+connect+after+upgrading+Firefox|Cannot connect after upgrading Firefox} You need the Symantec hotfix which is necessary after Firefox upgraded to 3.5.1
I experienced exactly the same problem on my laptop (Vista Home Premium) after upgrading to NIS 2009.
From Control Panel, I went to Device Manager. Under Portable Devices there was a yellow exclamation mark aginst my walkman (Micosoft Code 19 error). I read around a bit before deciding to click Uninstall. Once that was complete, I clicked on Scan for hardware changes, and hey presto my walkman was recognised again.
This is almost certainly connected with NIS 2009 installation as my walkman was recognised by another laptop (XP) which is NIS 2009-free.
With each release of a new product, Symantec changes its authentication algorithm to prevent piracy. That means your 2008 registration code will not match a legal registration code in the 2009 version because the data is interpreted differently.
If you want to upgrade to 2009, I'm sure Symantec will cut you a break. Most companies charge less when a customer attempts to upgrade the previous version of their newest product(s).
Let me know if I can assist you further. (If you found my solution useful, please rate it.)
Open NIS and run LiveUpdate. Keep re-running LiveUpdate until it says that there are no more updates. Reboot the system if prompted to do so (you may want to reboot even if it doesn't say it is required, just to be sure everything got replaced properly). Open NIS again, select Tasks and run a Full System Scan. The error message should not appear again.
Go to the above site and download the removal tool .
Have you tried System Restore? You should try to remove Norton with the tool symantec provides before you try a system restore.