My canon i560 on my mac mini os x tiger suddenly one fine morning had no power. All efforts--unplugging and re-plugging, using a different outlet, using a different system in a different room--failed to turn its power on! Canon tech support--on hearing the problem, and what fixes I had tried--glibly responded by saying the power unit is dead, and I'll have to take it in to their service center. But how and why did the power unit die--when the rest of my system didn't--threy're plugged in to the same surge protecter?
This is crap--this the third canon to die on me in the space of a little over a year! I should add I use the printer for light occasional, mainly, text printing.
My confidence in Canon is all but gone (have they now abandoned reliability--a dark suspicion!). Pity, because I was a sworn Canon fan.
If anyone has any solutions--I'd be grateful.
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Re: printer suddenly dead
It's possible the power supply died, however, there is a 3amp fuse on the slide in power unit that could have blown. I would check it before taking it to the recycling pile. If you mess with it be careful around capacitors, they'll hold a charge even if not connect to power for several days.
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Sure it is, try removing the inks and then the printhead. If it will power up with them out, you need a new printhead. Don't put the old one back in as you could fry the logic pcb. The printhead part number is stamped on the side.
If when you print a test page it comes out perfectly, that means that the printer works, and the problem is communication between the printer and Mac.
Try the following:
Start testing a different USB cable and a different port. Unplug Mac, and eventually remove the battery. Unplug the printer power cable and USB. Put the mac back toghether and restart it with printer usb not connected. When mac is on, reinstall printer software driver, with Mac still not connected to printer, using printer disk or download. Connect printer to Mac when asked by software.
If that still does not work, test the printer on a different computer, even if it is not common, the printer may have a faulty USB port.
My MP600 came up error 306 for no reason. I unplugged everything and plugged it back in again (I found a clump of dust at the USB port on the hub, which could have been involved) - the printer worked again no problem.
Ruth...unfortunately you must wait on Canon to get a print driver that works.
Background: In the process of creating and publishing new operating systems Apple contacts all of the peripheral manufacturers that they have to support and gives them the interface criteria for their new operating system. In this list is printers. When the operating system is published it does not include all printers because many times the printer manufacturers don't have time to react.
One of the criteria is how good is the information that Apple gave them for the interface. Printer drivers are time-related and often are tricky to write. This sounds like the version that you have (4.83) is not a good version or may be interacting with other software combinations that only you have that weren't tested. I wouldn't be suprised if they came out with 4.84 this week.
Your best bet is to contact Canon directly with your problem and keep on them until they have it solved. Mention that your only option at this point is to buy someone else's (not Canon) printer. Every new version of a print driver is some solution to a problem that they have had in the past or a new compatibility with new operating system. Remember that Canon has limited resources and money (incentive) to fix your problem and may not be as responsive as you would like. Also, Apple is still the minority player in the operating system market (less incentive).
My solution: continue to contact Canon until you get an a fix.
- cost...your time and effort. Time to fix...???
My second solution: buy another printer (not a Canon). Make sure it is in the list that Apple (specifically Mac OS X 10.5) says they have drivers that they have tested.
- cost...$150US maybe. Time to fix...immediate.
Marky12, if the printer works fine on the vista system then you can eliminate a hardware fault. sounds like a driver or install issue. remove the printer completely from the mac (uninstall software, drivers and unplug) then go to epson.com, choose your countrey and head to the support and downloads section. Get the latest drivers for mac/tiger and reinstall the printer (make sure you have restarted the mac in between uninstall and reinstall) and most important !!! dont plug in the usb cord until the driver install tells you to