ERR 11 Means your Disc or one of them is upside down, all must be correct or none of them will load. that means printed side down, and it counts disc's from bottom to top. So the disc on the bottom of the cassette is disc 1 and the one on top is disc 12.
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It relates to the failure of the loading section. So check on the linking wires/flexible strip to the load motor- this is a ccommon fault and is seen most of the time.
Secondly the tray with CD can get strck due to a faulty disc- being warped. if so manually retrieve and reset.
finally there is a tiny hole near to the eject which can reset the changer if this has hung up or is jammed.
Open the covers and probe.
Some Head units (cd players) dont like to play burnt discs. I love pioneer (deh-p6000ub)and that is all I use for head units, and sometimes, depending on how you burn the, they wont play. Make sure to use windows media player to burn your files, that might help. If you are using regular store bought cds, then you might need a new head unit, it might be an internal problem.
Error 11 and or Error 17 is mean that CD is dirty or scratch, and the optic can not detect CD track. Solved problem: 1. Clean the CD 2. Change open source by push knob going to "CD" display or push "search" from remote to "CD" display 3. If still come out Error 11, change the MP3 CD by Original CD with clean track CD. 4. For the last step, clean the optic sensor by CD cleaner for a few minute. 5. Check and try to play the CD again.