- Close the software application that you are using to print.
Click Start , click Settings , and then click Printers .
- Right-click the icon (picture) for the HP printer.
In the menu that pops up, use the left mouse button to click Properties .
In the Properties dialog box, click the Details tab. (In Windows 2000, click the Advanced tab.)
Check that the driver listed under Print using the following driver or Printer matches the HP printer you are using.The following setting may be in one of several places, depending on your printer driver and operating system.
In the Details tab, click the Setup button. Under Printout , choose one of the color options. (If other options have checkmarks, click in the check boxes to remove the checkmarks.)
If there is no Setup button, click the Graphics tab, and then click the Color button. Under Color Control , choose a Color option, and click OK . If there is no Graphics tab, click the Advanced tab and look for the text Print in Grayscale .
If there is a checkmark in the box by Print in Grayscale , click in the box to remove the checkmark, and click OK .
If you are using Windows 2000, in the Advanced tab, click the Printing Defaults button. Click the Advanced tab. The box by Print in Grayscale should not be checked.
Click OK .
Close the Printers window.
- Open the software application that you were using to print.
- Try printing again.
- If this does not help you may need to update the drivers for the printer.