Question about GE Advantium 120 Convection/Microwave Oven

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Microwave not heating every time...

I just renovated my kitchen and bought the Advantium 120. Everything seems to work well except the Microwave part. At times it heats well, and other times not at all. This morning, it took me 3 tries to heat my oatmeal. A couple hours later, it heated a cup of water on the first try.

Visually it appears that it is working, lights up, time counts down, etc. but when it says it finished, my food isn't heated.

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  • nik1420 Dec 01, 2008

    That's what the GE guy said when he came out and thought he fixed it. Before he left, he ran the microwave 4 times, and each time it heated up. However, the next day when I went heat some veggies up, the microwave didn't heat at all and hasn't since. The GE guy came out again, but can't figure it out. So he's going to order the panel and try replacing it.

  • Anonymous Dec 02, 2008

    He hasn't changed the part yet. Should be this week. When he took the panel off, he checked to make sure some connection was getting the proper amp/voltage(??) which it seem to get. He couldn't figure out why it wasn't heating with everything "checking" out ok.
    I'll update later in the week...

  • nik1420 Dec 28, 2008

    So it turned out to be a problem when the Advantium was manufactured. The magnatron has 4 screws to hold it in place and only 3 were screwed in. GE, at my request, sent another Technician to look at it, and immediately when he took the panel off new what it was and fixed it.

    I must say though, GE has the worst customer service I have encountered. Not only was the technician they sent out to me the first 3 times the worse ever, they provided no help whatsoever in trying to figure out the issue. All they could really say was "I'm sorry this is happening, but there isn't anything we can do". Never buying a GE product again!!!!


  • Anonymous Mar 20, 2014

    all 3 thermostats pass current and the interlock switches are also good.

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You seem to be having a problem with the interlock device. when you close the microwave door it is supposed to hit a series of 3 switches to tell the microwave every thing is safe and able to run. you may want to take the control panel off and make sure those switches are ok. usually out of the 3 switches top and bottom should be open middle should be closed. you could check with the continuity side of your electric meter.

Let me know if you have any questions before rating me.

Posted on Dec 01, 2008

  • Robert Artiaco Dec 01, 2008

    the only other thing i would think is one of the other switches. he didnt run it to see if he could duplicate the problem before changing the part?

  • Robert Artiaco Dec 29, 2008

    I repair alot of advantiums and that is actually a new one for me so i learned something new today as well. I am glad your problem is now fixed. Please rate me comments!! Thanks for using fixya

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