Question about Dell Dimension 9150 (DIM915MIN) PC Desktop

1 Answer

Black screen and numbers 2 and 4 lit

When I start up my computer, it shows that windows is supposed to star and then the screen goes black, and on the lEDS on the pc the numbers 2 and 4 stay permanently lit. Nothing happens. What can the problem be and how can iy be fixed?

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  • o_corredor Nov 16, 2008

    I tried starting my computer in safe mode but now it shows a message in a blue screen saying:



    "A problem has been detected and windows has been shutdown to prevent damage to your computer. If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, please follow these steps:



    Disable or disinstall any antivirus, disk defragmentation, or backup utilities. Check your hard drive configuration and for any updated drivers. Run CHKDSK/F to checkfor hard drive corruption, and then restart your computer.



    Technical Information:

    ** STOP: 0X00000024 (0X00190203,0X86A17820,0XC0000102,0X00000000)



    How can I fix this problem? The computer screen and the pc stay still from this point on, and nothing happens.

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  • 998 Answers

The 2 and 4 LED error code indicatesVideo subsystem configuration or failure”. You either have a bad video circuit or your video drivers have a problem. Try booting into “safe mode” by tapping the F8 key when powering on the computer. If the computer comes up in safe mode then your video drivers may have to be reloaded.





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Posted on Nov 16, 2008

  • Walter H Boehm Nov 16, 2008

    A blue screen with the error code (STOP 0x00000024) can be caused by a damaged file system. Your Windows software is corrupted or the hard disk drive has a problem. Do you have any CD’s that came with your computer? If so, look for one that has “Diagnostics and utilities” listed under the “Contents”. You will have to boot from that CD disk. To do this, power on your computer and tap the key to bring you to the “One time boot menu”. Insert the CD and then select CD/DVD drive and hit key. Select the “Run the 32 Bit Dell Diagnostics”. Next select the “Express Test” and see if any errors are detected. If no errors are reported, then your operating system software is probably the culprit and you will have to reinstall Windows.

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