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I bought a new computer this week and am now trying to use my psc 2400 photosmart series hp officejet 5500 series Macintosh mac disk to load into it. it keeps telling me I am using the wrong disk. what is the problem..is it because I am now on microsoft windows XP Pro w/Vista Upg that it wont load? Please help. hbcalgal22@cox.net

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Hello,

Unless that disk has drivers for other operating systems on it that would probably be the issue. However, you can download the correct drivers for you model here.

In step one click "Download drivers and software (and firmware)".
In step two enter your exact model number and press enter. If you dont have the exact model it will listed the closest choices for you. Once you have that you can choose the exact version you have.

Click your operating system.

NOTE: If your particular model doesnt have Vista drivers available you will be sent to a link with workarounds provided by HP. If this is the case you can ignore the following step.

Then click the link under driver to start the download of the driver that you chose.

Once downloaded, you can double click the file to start the installation.

Posted on Nov 15, 2008

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