Question about Computers & Internet

2 Answers

DVD/CD Drive Problem. Intermittently working.

I own a HP Pavilion 5000 Laptop. Recently, when I attempt to put a DVD or CD into the machine, nothing happens. It only works when I turn the computer off or restart.I can tell if it will work if when I click on ''MY Computer'' and the CD Drive logo appears and the content is listed. If no logo, something didn't connect and I need to turn off and start again.
So basically, I have a DVD/CD Player that intermittently works. I don't want to bring it to a computer geek or store and I'm told I need to replace the complete drive. Anything I can do? Does it sound like a loose connection? I need a response from someone who knows the intricacies of this device.
Thanks,
Phil

Posted by on

  • philipfishma Nov 15, 2008

    Joed911,
    I am out of warranty. So it does appear to you like a need a new drive? This problem cannot be fixed with what's in there now? If it cannot be fixed, do you know the approximate costs and do I need to go through HP? And do I need to have it done professionally? How can I do it myself?
    Thanks,
    Phil


  • JDTec
    JDTec May 11, 2010

    This is a problem with HP drives. I have 2 HP's and had to have HP send me a new drive. If your unit is in warranty, call HP. If it is out of warranty, the drive is easy to replace.

×

2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 4,338 Answers

Two things you can try:
Open the drive tray, take a cotton swab and clean the LED in the middle of the drive. That is the read/write laser.

If that does not work:

  1. Click Start , right-click Computer , and select Properties .
  2. Click on Hardware, click the Device Manager link.
  3. In Device Manager, click the plus sign (+) next to the type of driver you wish to uninstall and reinstall (for example, Modems, DVD/CD-ROMs, and so on).
  4. Highlight each listed driver one at a time and ricght click and select uninstall from the drop down menu. If prompted, confirm that you wish to uninstall the drive.
  5. In the Device Manager pane,(on top) click on "action", then click the Scan for hardware changes button . XP will now scan your system for hardware and install default drivers for anything that requires drivers at this time.
  6. Verify under the heading in Device Manager that your drive is listed once again.
  7. Once the device drivers have been reinstalled and is listed again, try running your CD again.
Let me know what happens.....Joe

Posted on Nov 15, 2008

  • Level 1:

    An expert who has achieved level 1.

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Contributor
  • 35 Answers

First,
Even if the drive logo does'nt appear still try to access your drive to see if you can access the files.

If you are still not able to see your files and if it's not a hardware problem, try this,

Click Start->Run, type MSCONFIG and click OK.
It will launch System configuation utility.
Click on the Tab at top that says "Services"
At bottom,place a check mark in the check box that says "Hide all microsoft services"
Now click on the button on right that says "Disable all"
After that, goto the last tab at top that says "Start Up"
Again click on Disable All at bottom.
Now, click OK

A new message appear asking if you want to restart your comp or not.
Here,click Restart.

Now your computer will restart and when you come back to your desktop after reboot you will get a message saying "Sys config utility was used to make changes to your system"
Click OK on this message..

It will again launch the same sys config window..
Again click on Services tab, Check Hide all MS services and this time click Enable All and go to start up tab and Enable all there as well.
After this click OK .

You should get the same message again asking if you want to restart or not.
This time click on "Exit without Restart"

Now try to insert the disc and see if it works.

In brief, by doing the steps above we are disabling all third party services and softwares that start automatically when windows is booted. It includes any antivirus or firewalls installed in your comp.
This is just the diagnostic step to identify if any third party program or some spyware is creating some conflict.
After your restart your computer second time everything will be restored again.
Make sure that you restart your computer as soon as you are done to restore any important softwares.
Please remember this is just a diagnostic step.

Please let me know if this works and also if you find any change.

Posted on Nov 15, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

Dvd rom not working


That usually means the drive has failed and needs to be replaced. You may have noticed that it was slower and noisier shortly before it stopped. It probably stopped be able to burn dvds, then cd first, then it had problems reading dvds but would read cd's then finally nothing. Thats the typical pattern. Some just go from normal to nothing but thats not as common.

The cd/dvd drive is a simple repair and easily attempted. There is one screw that holds the drive in place on thebottom. Undo that screw and the drive slides out. Push the new drive in and put the screw in and you are done.

You can buy a replacement drive from several places including HP. You want to get it from a third party not HP. HP charges more. You should check to see if you have any warrenty either from HP or the store. they will replace this under warrenty. A replacement drive for this looks to be rather expensive at $200+ even from third party suppliers. Those can be found simply by searching for 'laptop replacement parts' using google or bing. Then looking up your specific model.


May 09, 2010 | HP Pavilion DV6500T Notebook

1 Answer

HP 530 laptop. Vista Home Basic OS. 18 months old.


the motor went bad in the drive if its not even trying to spin the disc. The only option at this point is to get the drive replaced.

Sep 04, 2009 | HP Pavilion dv6000z Notebook

1 Answer

Drive is on the computer but won't play


you need to replace the dvd drive, you dvd player is faulty, it happens a lot with laptops, mostly after about 3 years they go faulty and ether the cd reader or dvd reader stops working.

Aug 16, 2009 | HP Pavilion dv4-1140go Laptop

1 Answer

HP Laptop drive won't work and it won't recognize any usb port


Install a new one. There is one screw in the bottom of the machine that holds it in. Remove the screw, remove the old DVD/CD, remove any mounting hardware that might be on it and install on the new drive, insert and replace screw. You are now ready to rock.

May 03, 2009 | HP Pavilion DV6700T Notebook

1 Answer

Laptop hp dv6000 will not recognize cd burner/dvd player


HP Pavilion dv6000 laptop PC
Did you 'turn off' the AUTOPLAY feature of the CD\DVD ? When the player "runs two times at startup", it is trying to find the program on the disc.2nd- Look in internet for HP dv6000 cd\dvd drive replacement.(If that is the ""exact match for the product"" you wrote about)
3rd.goto CONTROL PANEL>SYSTEM>HARDWARE>DEVICE MANAGER and look up cd\dvd and uninstall it. REBOOT, when your system comes back it will try to find the cd\dvd. If it does not, it is damaged (kaput!), must be replaced. If Windows finds the cd\dvd drive and reinstalls the drivers, but it does not work, then the heads are dirty or damaged.That Windows found the dvd\cd means that the circuit on the device works.

Mar 16, 2009 | HP Pavilion dv6000z Notebook

1 Answer

CD-R Tray Doesn't Work


you can do is reseat the power connector at the back of the drive if that doesnt work ... change the power connector u may have an extra in the tower and than try ... if that doesnt work u have a faulty drive

Feb 07, 2009 | HP Pavilion dv2000t Notebook

1 Answer

New HDD inserted into Pavilion ZD7000 - will not boot from XP CD


Try your old HDD in it and see if that works. If it does work then nothing is damaged except your DVD drive/Controller. Try putting the new HDD in another computer, installing windows then putting it back in the HP. If all else fails then flash the bios with an updated image and see if that rectifies the problem.

Feb 01, 2009 | HP Pavilion zd7000 Notebook

1 Answer

HP DV4000 Series not detecting newly installed DVD±RW LightScribe


The type of CD/DVD recorder is suppose to be automatically detected by your Plug N Play portion of your BIOS. Reboot and press the "F" key combination that will bring up the boot process as opposed to the CMOS Settings. See if the correct DVD model shows up as one of your boot electives. You may be able to change it in that window. If not then reboot to BIOS and change it there.

Jan 05, 2009 | HP Pavilion dv4000 Notebook

3 Answers

HP 530 Laptop - CD/DVD Drive not functioning


Hi,
you have a faulty drive/connector/motherboard or even cd/dvd laser, if it,s warranted. send it back while it,s covered.
Mike @ compurepair.

Feb 24, 2008 | HP Pavilion dv6000z Notebook

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

1,238 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

kakima

Level 3 Expert

98796 Answers

David Payne
David Payne

Level 3 Expert

14071 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...