Question about GE Profile Harmony WPGT9360E 4.0 Cu. Ft. King-Size Washer with Stainless Steel Basket

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Clutch not egaging with basket for my profile harmony washer

I followed everything you said for the one person you helped. i got the message saying what is wrong with it. I unplugged it and let it run it's set up. and still after the set up is done i still get there is a problem with this unit. How do i make the clutch egage with the basket. my husband has looked and looked and looked and tried to fix it the best he could but still nothing... We are able to move the basket with no problem.. Please i am at a stand still with money.. It's hard to pay for someone to come out when you have no money..My e-mail is if you can help me in any way poss. Thank you

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  • 3 more comments 
  • mistzyhayes1 Nov 15, 2008

    no i didn't get the e-mail

  • Anonymous Nov 30, 2008

    Hi, I am having the same problem could you send me the scans from service manual also. I also get the clutch is not engaging message and I've unplugged and went through the set up and still the same something wrong has been detected with unit.
    Thanks Ryan

  • weed5 Nov 30, 2008

    Hi, I am having the same problem could you send me the scans from service manual also. I am getting the same error message clutch not engaging properly. I unplugged the washer and went through setup and it still does the same thing. Thanks Ryan

  • crzktaylor Feb 09, 2009

    We've got the same problem and resetting did not work. Is there any way I can get the scanned pages also? Any other ideas? Thanks!

  • Handy Mann Apr 04, 2009

    I had the same problem/error code. I drained the tub, shook the basket (it was "free"), got the clutch to lock (resistance in the basket assy) and found a quarter stuck between the the side and bottom of the basket. Removed the quarter, ran the start up and all is well. The quarter was hidden against the stainless basket.



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If you are getting the message " The clutch is not mechanically engaging with the basket properly " the service manual says to check wiring connections, clutch motor or inverter board.
I rarely see a wiring issue. I'd check the clutch arm and clutch coupler too. They are nylon parts. I'll send you a couple pages from the service manual as soon as I get a chance to scan a few.

Posted on Nov 15, 2008

  • Carl Schulzetenberg
    Carl Schulzetenberg Nov 15, 2008

    I tried to send an email several times with 7 pages attached, but does not seem to be working. If you didn't get them, let me know and I'll try to send a couple emails with less attachments to each to see if that will work.



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