Hi, and thanks to anyone that can reply, my tomtom has develped a fault since an update from tomtom home - the fault is that every 5min or so it freezes then reboots. I've followed tomtoms advice of backing up and reformatting the drive, then copying the back up to my tomtom but the problem still exists. This is my question. Can i unistall tomtom home from my pc, then connect my tomtom and reformat the device/sd card with no back up, then disconnect my tomtom, go to tomtom download tomtom home, then connect my device and install the relevent software to make the device work and then install my purchased map? Then later install voices and poi's ect. I'm basically asking can i start from scratch with just a tomtom formatted 710 and 2mb sd card and a pc.? Any help welcome.
An expert who has achieved level 2 by getting 100 points
An expert that got 5 achievements.
An expert whose answer got voted for 100 times.
An expert who has posted more than 50 answers, of which 90% or more were rated as helpful.
Re: Tomtom Go 710 - help
The answer is Yes. I would make sure to have a backup on your PC. Uninstall TT home make sure you delet all of it. Reformat your card then install TT home. Connect your tt and let TT home reinstall your navcore. You may need to reconnect your tt a couple of times to get it updated to the newest navcore for your device. I believe it is 7.903. If you want to keep the older navcore just don't load the new one. Then install your maps as you normally would. I have just used this method to get the latest navcore for six 710's.
Hope this answers your question
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
i had a similar problem with my go 710, there is a new version of tomtom home to download now, try that first also i have vista on my pc and when i put my tt710 into the dock my computer asked me to scan the drive as there were problems, i did this and wehey bobs your uncle, good luck
Your only option is to purchase another Home dock for your TomTom GO 510. The 510, 710, and 910 all use the same dock. The cheapest place to purchase a home dock is ebay. The answer to the second part of your question is no, you cannot purchase a usb cable to connect your TomTom GO 710 to your pc. The TomTom GO series uses a proprietary dock.
Hi, I probably cant answer all of your questions but I might help with some of them. You should be able to access your TomTom 710 without removing TomTom home software from your PC. It should be accesses as a drive through the USB connection in "my computer" on your PC. When a USB device is connected to your PC it appears as an external drive. Therefore you should be able to delete , load onto , or format the TomTom hard drive ( or with some other models the SD card ) as you would a normal drive . ( an example of this is where you might have a camer with SD memory card and relevant manufacturers software on your PC . you might connect your camera to the PC via USB and the camera software on your PC automaticly detects the camera for it to eb accesssed . However , the camera and it's SD card can also be accessed seperatly by going to "MY Compter" and it should also be visible there as an external UDB device / external drive ) . Now .. to another another question . If you do un-install TomTom home , I dont think it will also delete any backup of your TomTom , it will only delete TomTom Home software . ( the word "think" is mentioned because I have never tried this ). Besides that , you can choose in tomtom home , where you want any backups to reside , so you could save backups via TomTom home to a CD for istance. If you did that , then you would have the backup on a CD rather than your harddrive which means you could safely un-install TomTom home knowing that if it also removed any saved backup you would still have the CD with a backup on it. So , to summerise.... If it were me , I would make a backup of the TomTom by simply copying all the files on it by opening the TomTom up as a folder in "MY Computer" , simply drag any files and folders from the TomTom into a folder I have prepaired ( call it for instance "my tomtom backup" ) on my PC . Then I would format the TomTom drive then reinstall the backup and see what happens. If the TomTom still doesnt work properly , I would Format the tomtom again then use TomTom home to obtain all relivant files , then copy only the maps and .MAC files ( these are the authorisation files for the maps ) from my Backup to the TomTom manually ( not from tomtom home ). I would guess that would result in a working TomTom again ... Good luck.
I found a toll free number for TomTom, called and actually got a real person. My computer recognized the TomTom (TomTom home was version 7. something); my TomTom unit had software that was too old and it did not recognize the TomTom home. Catherine in tech support sent me a download to update the software and it worked. Thanks for getting back to me. I am attaching the link for anyone that needs to update software in their TomTom GO 300: