Question about Dell 1815dn All-In-One Laser Printer

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Fax Transmission fail from Dell Laserjet 1815dn

We have setup Dell 1815dn in our office for fax transmission.
Many times our fax machine doesn't send / receive faxes, it shows Comm. Error Retry. I researched a lot on the net but unable to find a solution to fix it.
My research shows that the modem speed is set at 33.6 KBPS while the TX/RX speed (from Protocol dump list) is different at various times. It varies from 300 bos to 14.4 kbps.

Another error I noticed from the Technical Menu >Error Information Report is "CRU FUSE ERROR". I am unable to understand what a CRU Fuse error is? Can you please also elaborate on the error, why it appears and how to clear the problem.

My fax line is connected thru wireless because the telephone line is 500 metres away from the office, we had used 3Com wireless setup to access the telephone lines.

Please HELP!!!! Urgent

Thanks Best Regards

Mushtaq Hussain
IT Department
Rapid Access

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  • Anonymous Nov 28, 2008

    i can't receive faxes

  • jshaw1022 Jan 10, 2009

    I have exactly the same error showing on all incoming faxes but I do not know how to fix. Please advise.

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What do we do if our dell fax machine lazer mfp 1825 doesnt send or recieve faxes?

Posted on Dec 09, 2008

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1 Answer

ECM error message


Noise in the phone line, or low signal strength during fax transmission can result in fax failures. Noise or poor signal strength can cause a partial or complete loss of fax information during transmission. When Error Correction Mode (ECM) is on, the receiving fax machine checks the fax information for errors during reception. If the receiving fax machine detects an error, the receiving fax requests that the sending fax resend the information. Resending all or part of the information can make transmission times longer, but helps improve the quality of the received fax.
If the phone line quality or signal strength is extremely poor, sending a fax can fail. Turning off ECM can improve the ability of the product to send a fax successfully when the phone line quality is poor. However, the image quality of the received fax might be poor.
If ECM must be off to send faxes successfully, have the telephone service provider check the phone line quality. For an HP Fax, turning off ECM from the control panel does not necessarily mean that fax transmission will not use ECM. Fax products use ECM as follows.
  • All faxes sent in color use ECM.
  • All faxes sent at the highest transmission speed use ECM.
  • The ECM setting affects only sent faxes, not received faxes.
Enabling or disabling Error correction mode (ECM)
  1. On the product control panel, press the Menu button (c01743394.gif ).
  2. Use the arrow buttons (c01073166.jpg ) to select Basic Fax , and then press the OK button (c01335940.jpg ).
  3. Use the arrow buttons (c01073166.jpg ) to select ECM Mode , and then press the OK button (c01335940.jpg ).
  4. Use the arrow buttons (c01073166.jpg ) to select On or Off , and then press the OK button (c01335940.jpg ) to confirm the setting.
  5. Press the Back button (c01496476.gif ) twice to return to the main screen.

Mar 06, 2014 | HEWLETT-PACKARD HP 2140 Fax

1 Answer

We have a receiving problem with our HP Color LaserJet CM2320nf . The exact issue is that, sometimes the machine is unable to receive a fax with any number of pages from different senders Also, the...


Error Code 223 (ECM error)

The receiving product has been unable to receive an entire page even after multiple attempts to rereceive the parts of the page that contain errors. This is usually due to extremely poor line conditions.

1. Reattempt the fax reception at a different time when telephone line conditions have improved.
2. If the error persists, disable ECM. Errors may still occur, and may result in degraded image quality on the received page. However, the ability to receive the entire document will be improved.


Error Code 420

V.34 negotiations have failed from the originating product during phase four, which occurs after V.8 and before the first T.30 frames are exchanged. Compatibility problems have been observed in this area when sending to non-HP units.

Reattempt the fax transmission at a different time when telephone line conditions have improved.

Error Code 421

V.34 negotiations have failed from the originating product during phase three, which occurs after V.8, before phase four, and before the first T.30 frames are exchanged. Compatibility problems have been observed in this area when sending to non-HP units.

Reattempt the fax transmission at a different time when telephone line conditions have improved.

Jul 20, 2011 | HP Laserjet CM2320nf All-In-One Color...

1 Answer

Printer laserjet 3055 give fax problem problem is fax comm.error 322


Good day.
A fax comm.error 322 usually means:
Telephone line conditions were too poor to send a fax.

Solution:

1. Reattempt the fax transmission at a different time when telephone line conditions have improved.

2. If the session fails after transmitting several pages of a large document, retransmit the document as several smaller documents.

You can also try disabling the ECM feature:
Reconfigure the local fax machine to use different configuration settings, toggle the ECM state and/or select a slower reception speed.

To Disable ECM, perform the following steps:

1. Press the or > button until the front display reads "Fax Setup".

2. Press the ENTER/MENU button.

3. Press the or > button until the front display reads "All Faxes".

4. Press the ENTER/MENU button.

5. Press the or > button until the front display reads "Error Correction".

6. Press the ENTER/MENU button.

7. Press the button until the font display reads "Off" and then press the ENTER/MENU button to save the setting. (Off disables ECM and On enables ECM).



TIP: It would also be helpful to check physical conditions of your phone cord and telephone filters if you are using one.

Jun 26, 2011 | HP LaserJet 3055 All-In-One Printer

1 Answer

How do I set the Fax 2910 Brother to print a fax confirmation each time? Thanks


Using the Reports Key
Five reports are available:
1 HELP LIST: Prints the Menu Table so you can see at-a-glance how to quickly program every menu selection.
2 AUTO DIAL: Lists names and numbers stored in Speed Dial and One Touch Dial (FAX models only) memory, in numerical order.
3 FAX ACTIVITY: Lists information about the last 200 incoming and outgoing faxes. TX means Transmit; RX means Receive.
4 TRANSMISSION: (CONFIRMATION) Prints a Transmission Verification Report for your last transmission.
5 USER SETTINGS: Lists settings for GENERAL SETUP, SETUP RECEIVE, SETUP SEND, SETUP REPORTS, and TEL SERVICE.
The settings for REMOTE FAX OPT are included.

Jan 18, 2011 | Brother IntelliFax-2820 Laser Fax

1 Answer

Can send but not receive faxes. dell 1815 dn. I can do everything else, just not receive faxes, went through help lists and have follow everything to no avail...i need it to work:(


Did you check the "answer call after x rings" option?
It sometimes defaults to 7 rings, at which time the sending fax machine has given up already.

You find the settings here: "Fax -> Fax Defaults -> Rings to answer"

If this solved your problem - great!...If not, just come back and leave a comment - I'm happy to help.

May 22, 2010 | Dell 1815dn All-In-One Laser Printer

1 Answer

Setup as real time fax


None of the Brother machines print the image on a transmission report. It's a security thing so that someone else even the repair shop can't see what you are sending. If you go into reports and print the user settings it will tell you what the settings are and how to find them. Real time fax is in the advanced fax setup.

Nov 24, 2009 | Brother MFC-7440N Laser Printer

1 Answer

Comm error 388


Here's some info and possible steps to take. This is from the HP website.

Error 388 for a HP LaserJet 3050

The local machine has originated a fax session and detected a remote fax machine but has been unable to detect any T30 frames. If the machine is in V.17 mode, it is likely the connection has been interrupted. In V.34 mode is also possible for this error to occur due to compatibility problems with certain machines and/or line conditions.

Solution:

1. Reattempt the fax transmission at a different time when telephone line conditions have improved.

2. Disable V.34 on the local machine and attempt the transmission using the V.17 mode. ( See error 227 for changing to a slower speed or disabling V.34 .)

Disable V.34 on local machine V.34 is the modem protocol used by the product to send faxes. It is the worldwide standard for full-duplex modems sending and receiving data across telephone lines at 1,200 or 2,400 bps. The default setting for V.34 is ON . Follow the steps below to disable V.34 setting.
  1. Press Menu/Enter .
  2. Press the < or > buttons to select Fax Setup , then press Menu/Enter .
  3. Press the < or > buttons to select All Faxes , then press Menu/Enter .
  4. Press the < or > buttons to select V.34 , then press Menu/Enter .
  5. Press the < or > buttons to select OFF , then press Menu/Enter to save the selection.
Hope this helps, samson39

Jul 22, 2009 | HP LaserJet 3050 All-In-One Printer

1 Answer

Unable to enter faxes while the machine is either sending or rece


turn off

Real Time Transmission
When you are sending a fax, the machine will scan originals into memory before
sending. Then, as soon as the phone line is free, the machine will start dialing and
sending the fax. If memory becomes full, the machine will send the document in real
time (even if REAL TIME TX is set to OFF).
Sometimes you may want to send an important document immediately, without
waiting for memory transmission. You can set REAL TIME TX to ON.
1 Place the original face down in the ADF.
2 Press Menu, 2, 2, 6.
3 To change the default setting, and then
press or to select ON (or OFF) and
then press Set. Go to Step 5—OR—For
the next fax transmission only, press or to select NEXT FAX ONLY,
and then press Set.
4 For the next fax only, press or to select ON (or OFF), and then press Set.
5 Press 1 if you want to select additional settings. The LCD returns to the SETUP SEND
menu—OR—Press 2 if you are finished choosing settings, and then go to Step 6.
6 Enter fax number and then press Fax Start.

May 23, 2009 | Brother IntelliFAX 4750 Plain Paper Laser...

1 Answer

Error 350


Error 350 means...
The remote machine has failed to respond to a fax command from the local machine due to the connection being interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power related problems.
OR
The call waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
OR
The remote user has pressed the Stop key while the reception was in progress.
OR
Under rare conditions incompatibility between the two machines may cause the remote machine to simply abandon the call.

Try this solution...
*Re-attempt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
*Disable ECM. Errors may still occur, and may result in a degraded image quality on the received page. However, the ability to transmit the entire document will be improved. (To turn off the ECM, simply press the setup button on the pritner, use the right arrow and select advance fax setup on the options. Press ok under advance fax setup. Use the right arrow and select Error Correction Mode. Press ok and select Off.)
*Try sending at a lower transmission speed. (To lower the transmission speed. Press the setup button, go to advance fax setup. under advance fax setup, look for Fax speed. change the fax speed to slow)

After you have done the T/S, try sending a fax again.
Hope this would resolved your issue.

Aug 26, 2008 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Fax Transmission Reports


You should have a "setup" button. Press that and go to "fax" set up. You can select your options from there. Your options should include the ability to receive a receipt for all transmissions, or none, or just for failed transmissions. Also, you mentioned you "inherited" the machine. I'd suggest going to hp's website to update the software/drivers. The site is www.hp.com.

Oct 02, 2007 | HP LaserJet 3050 All-In-One Printer

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