Question about Lexmark X6170 All-In-One InkJet Printer

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Alignment problem It's telling me that I have an alignment problem and to remove tape. The tape has already been removed but the printer still won't print in color and the same error message keeps popping up. Help before I kill my printer.

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Re: Alignment problem

Try swabbing the print surface of the color cartridge with a q-tip and a little alcohol. It may be clogged.

Posted on Feb 22, 2007

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I changed the ink cartridge using the manufacturer's product but the printer displays an alignment error, asking that the the tape be removed from the cartridge. I've already removed the tape.

you need to replace cartridge
give it buck from where you have bought it
tell him to replace it to you
we will take the cost

Kind regards

Nov 24, 2010 | Printers & Copiers

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I don't know how to install the cartridgre on my new printer J 3680 Could you please tell me how? Thanks,

Follow the instructions below to install the print cartridges for the first time. Installing print cartridges Step one: Install the print cartridges Follow these steps to install the cartridges.
  1. Open the cartridge door. The carriage moves to the far right side of the product. Figure 1: Open the cartridge doorc01133347.jpg
  2. Remove the new cartridge from its packaging and, being careful to touch onlythe black plastic, gently remove the plastic tape by using the pink pull tab. Figure 2: Remove tape from cartridgec01107115.jpg 1 - Copper-colored contacts 2 - Plastic tape with pink pull tab (must be removed before installing) 3 - Ink nozzles under tape CAUTION: Do not touch the cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections.Do not remove the copper strips. They are required electrical contacts. Figure 3: Do not touch the ink nozzles or copper contacts.c01107116.jpg
  3. Slide each new cartridge forward into the empty slot. Then gently push theupper part of the cartridge forward until it clicks into place.
    • Insert the tri-color cartridge into the left slot.
    • Insert the black cartridge into the right slot.
    Figure 4: Insert the cartridgec01107117.jpg
  4. Close the cartridge door.
Step two: : Align the print cartridge The product prompts you to align cartridges every time you install a cartridge. You can also align the cartridges at any time from the control panel, or byusing the software you install with the product. Aligning the cartridgesensures high quality output.
  1. Make sure you have letter or A4 unused plain white paper loaded in the input tray.
  2. Press OK. The product prints an alignment page.
  3. Place the alignment page print-side down on the scanner glass.
  4. Press OK to scan the alignment page. When the scan finishes, the alignment is complete.

NOTE: If you have colored paper loaded in the input tray when you align the cartridges, the alignment will fail. Load unused plain white paper into the inputtray, and then try the alignment again.

Sep 13, 2010 | Printers & Copiers

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Installed new black print cartridge and removed tape. Continues to say alignment. Will onlyprint alignment page

After you print the alignment page, I think you have to then scan the page in the orientation that it asks you to.
By doing this, the scanner can tell if the printer alignment is correct.

Aug 05, 2009 | Lexmark X5470 All-In-One InkJet Printer

2 Answers

Photo 924 keeps saying alignment problem. please remove tape from

""I have the same issue. I replaced both cartridges and ran the alignment test numerous times but kept getting this message. I then unplugged the printer and plugged it back in and it was fixed! You probably already tried this but if not, it worked for me. Good luck!""

try that for about 10 seconds per the manual at ("" if you don't have it)

good luck!

Feb 14, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

Alignment / ink cartridge problem

You must replace both cartridges to perform a sucessful alignment.

Jan 12, 2009 | HP PSC 2210 All-In-One InkJet Printer

1 Answer


I had this problem before as well. I took my ink into the refill store and she steamed it for me and cleaned it up. It then worked great. It had dried ink and wasn't printing proper.

Sep 07, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Printing alignment problem

First thing to try is to remove the power brick (not just the cord the whole brick) from printer for a minute then re insert and try it again. If this doesn't help try uninstalling it then re installing the printer

Aug 20, 2008 | Dell 926 All-In-One InkJet Printer

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Printer is printing every line two times and is faint

if you said you have done and removed the tape and run all test, chances are the cartridge itself is the problem , return to vendor for a new replacement, this can sometimes happen

Jul 23, 2008 | Dell 922 All-In-One InkJet Printer

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My Lexmark 5470 won't print anything but the alignment page. Then it says to remove the tape from the cartridge. There is no tape on the cartridge. I have cleaned it and it still won't print. Help I need...

I have the same problem as posted by tahoeowner. The printer indicates that I have an alignment issue and tells me to remove any tape from the cartridge. There is no tape on either cartridge, nor will the printer work with any other cartridges. I'm getting tired of wasting paper and ink with all the printer's "retry" messages.

Apr 10, 2008 | Lexmark Printers & Copiers

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