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Printing a 6x4 photo on my new c6280 printer and the paper jammed.Have taken the back off to retrieve the paper but can't see any paper at all.Where can it be?

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If the line feed doesn't feed the paper out here is a picture of the way to clear the paper jam. If this continues you do have a one year warranty. Also storing paper where it cannot absorb moisture is good practice. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01423349&lc=en&dlc=en&cc=us&product=3194498&rule=26368〈=en
Happy printing, Steve Medley

Posted on Nov 15, 2008

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My HP Photosmart 3310 will not pick-up A4 glossy photo paper in the main tray. 6x4 works fine in the photo tray


Your printer might have opening area for clearing paper jams, also on that area there are some rounded parts that do actual picking-up of paper. Clean those parts with some non-agresive cleaning agent and try again.

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Please try this to clear the paper jam

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

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