HI,
You were correct in pressing ctrl+f11 but perhaps you did not press at the correct time. If in following these first two steps you do not get the recovery console, it may not have been installed on your computer.
1 Turn on the computer.
2 When the
Dell splash screen appears during the computer startup process, press and hold <Ctrl> and then press <F11>. Then, release both keys at the same time.
3 In the
Dell PC Restore by Symantec window, click
Restore. Alternatively, press <Tab> to highlight
Restore, and then press <Enter>.
4 When a warning message appears stating that all data will be lost, click
Confirm, or press <Tab> to highlight
Confirm and then press <Enter>.
The
Progress window will appear. Once the restore process starts, Dell PC Restore by Symantec usually takes about 8 to 10 minutes to finish.
When the restore process is complete, the following message will appear:
The system recovery process was successful.
5 Click
Finish or press <Tab> to highlight
Finish and then press <Enter> to restart the computer.
The software is now installed as it was when the computer was first received.
Thanks.
Computer Support
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