My son got his ENV wet but it was under warranty so hubby was able to talk Verizon into giving us a new phone. Interestingly they didn't give us a new battery even though the battery indicator showed that the battery had gotten wet too (battery is considered an "accessory" and therefore not covered by the warranty).
Hubby placed old battery in new phone which worked for a few days but holding the charge for a shorter and shorter time. Finally the new phone with the old battery stopped holding a charge all together and both the inside screen and outside screen are a constant solid blue.
I just bought a new battery figuring if the new battery went into the new phone everything should be alright but even with the new battery and the phone being attached to the charger the screens stayed blue and we couldn't make a call. The Verizon tone did come on when my son pressed the END button to try and turn it on but other than that - nothing.
What's up? Could the old battery in the new phone have screwed up the new phone somehow? The indicator on the new phone shows that it hasn't gotten wet and since the phone hasn't really been working right my son hasn't been carrying it around for over a month.
Hubby thinks my son "did something" to the phone but we can tell from the phone bills that nothing has been downloaded to the phone, etc.
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this happened to me today actually. yeah apparently its from there being pressure on the phone screen. its not going to go away, and mine ended up taking the entire front screen by the end of the day. if its under warranty, they will give you a new one i think. but when i went in today, without phone insurance, of course they are not going to give you a new one for free. unless its still under warranty
I found the perfect solution (if you are in the market where Alltel is now Verizon). My screen stopped working and this was the third one I've had. If it is still under warranty, take it to Verizon where they are suppose to replace. But since Verizon doesn't carry the Glimmer they are forced to give you a different phone that compares to the Glimmer. They great thing about this is that the Glimmer is equivalent to the EnV Touch, a 10x better phone (full QWERTY keyboard, no block on ringtones, and no annoying ascending ringer!). So I exchanged a crappy glimmer for an awesome EnV Touch for free. So if you are now a Verizon Customer and under warranty I would totally do this!
ok, here is something odd. I get a new phone, my daughter was going to take the env and have it fixed (verizon will replace it with a refurbished one for $50). I had not shut if off, so the battery was completely drained. She plugged it in and charged it, and now it works, of course, after I bought a new phone. Hopefully this will work for others.
well, the cause is definately a software issue...what caused it is hard to say. could be physical or moisture damage, but if u are certain that is not the issue, the phone can be replaced under the warranty if u have had it less than a year, or if u have the extended warranty. if it is damaged or out of warranty, you can use ur insurance, if you have it.
well, obviously this is not a known issue with the device, but there are some ways to resolve it. you may want to make sure your charging device is functioning properly. all accessories have a one year warranty, so u can take it into a vzw direct location, with proof of purchase, and recieve a new one. otherwise, the issue may be software/charging port related. if it is software related, the store can flash the s/w at no charge, but it may delete ur memory so have ur pics and contacts backed up. if it is the charging port, that would be covered under ur phones manufacturers warranty, if u are within ur first year. beyond that, if you have insurance you can have it replaced.
I've had my enV for about a year, now. within the first month, I cracked its screen. I have both insurance and a warranty for it, but Verizon is unimpressed-- they suggested that I either purchase a new model, or perhaps buy the enV 2. it's whatever.
When my screen got wet, I took it to Verizon. If your water indicater doesn't show any water damage they will give you a free phone no charge.
The water indicater is located underneath the battery, Pop the battery off and if the little circle is red there is no water damage.
Hope this helps.