Question about Epson PictureMate 500 InkJet Photo Printer

1 Answer

My pictureMate 500 prints green only

Ive changed out ink cartrages and purchased new paper as well and still only prints Green.This PictureMate Personal Picture Lab is less than a year old.

Posted by on

  • Anonymous Mar 31, 2014

    I don't know what the I-02 error is nor the E-01 error. I am unsure what to do at the moment. It's also telling me that paper is not loaded and I'm not entirely sure how to work this.



1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has answered 1,000 questions.

  • Master
  • 1,447 Answers


Try running a head cleaning cycle from the maintenance menu, then print a nozzle check. try to run 3 head cleaning cycles then try printing again
. If all fails call epson for replacement.

Hope this helps

Posted on Nov 15, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

My picturemate photolab is printing pictures that are green. How do I elliminate that.


Go to Maintenance and do the Head Cleaning.

Keep us posted and thank you for using our service.
FixYa for all your troubleshooting needs.

Jul 03, 2008 | Epson PictureMate (C11C556001) InkJet...

1 Answer

Ink is not dry on the picturs

the paper isnt indicated, for that kind of printing. find a proper papel for that printer.

Nov 22, 2009 | Epson PictureMate Photo Printer

2 Answers

My picturemate 500 is stating it needs a new ink pad

there are actually three ink pads in this model, only one has a sensor and is monitored by an electronic counter. there is a long one located under the the print head as it is printing, and a small rectangular one located on the far right side of the printer and this is the one that gets used during cleaning, and it also helps to park the printhead when you turn the power off The biggest on is located on the very bottom of the plastic base of the printer. The pad you are speaking about is the rectangular one. The only way to reach this pad is to remove the upper assembly of the printer--which means you remove alot of screws the main circuit board, the plastic covers on the ends---5 quick connctors on the back of the mainboard and a total of 8 ribbon connectors--ALL CAN BE DONE WITH NO PSECIAL TOOLS REQUIRED!

A sensor WITHIN the main ink waste pad indicates when the pad is getting soaked. There is also an electronic "counter" which can be reset off of the mainboard, if you have the right software. The photomate 500 has a design limit of roughly 5200 pictures before this sponge gets all soaked up with ink. I have just been using qtips to soak up the ink. I cannot find parts **** as print heads, or inkpads to order online.

If you like, make a post here and I will share pictures I have taken (plus some pages from the service manual......

Oct 06, 2009 | Epson PictureMate 500 InkJet Photo Printer

1 Answer

Even with a new cartridge it says empty cartridge and won't print

are you using a generic ink cartridge? and just for added information, picturemate cartridges or so some epson inks do have expiration dates, pls check because if you have them stored for quite sometime the tendency is that the inks will harden up. then it will not distribute ink to your nozzle.

another thing troubleshooting steps, have you tried to perform a cleaning cycle? try to do it for about 4 or 5 times. then try to print. pls be advised that it will take in a certain amount of inks to clear the cloggs and force it out.

or before installation of the cartridge, did you shake them? for about 5 times then insert it back

Sep 27, 2009 | Epson PictureMate 500 InkJet Photo Printer

1 Answer

Hello! I don't use my Epson PictureMate as often

That is a problem with the Ink jet printers. Lack of use causes the cartridges/heads, etc. to dry up. You're only solution (I'm afraid) is to replace them.
TIP: If you're typically not using the printer for several days or even week(s) at a time, it never hurts to print a single (low coverage) page of colour every few days just to keep the ink flowing

Jul 10, 2009 | Epson PictureMate C11C623001 Photo Printer

1 Answer

Epson picture Mate --Black photo is printed in green

You are out of black ink and the red and yellow compensation produces green.

Mar 29, 2009 | Epson PictureMate InkJet Photo Printer

1 Answer

Message that cartridge is empty, insert a new cartridge.


so you mean thats the replacement cartridge and after printing 10 prints it is now saying you have to change it, chances are that is a defective ink cartridge, you should get more prints from that replacement, here's what, call epson technical support at 562-276-1300 and have your proof of purchase ready and complain on this, they will send you a replacement, i mean they should. now if its going to happen on the replacement ink cart, that after 10 prints and it will say its empty then thats an issue with the printer already. update me regarding on it, but for now my best advice is to call epson. Have a nice day!!

May 12, 2008 | Epson PictureMate (C11C556001) InkJet...

Not finding what you are looking for?
Epson PictureMate 500 InkJet Photo Printer Logo

521 people viewed this question

Ask a Question

Usually answered in minutes!

Top Epson Office Equipment & Supplies Experts

Alun Cox

Level 3 Expert

2668 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18411 Answers

Are you an Epson Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides