Question about Gateway Keyboards & Mice

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Mouse turns off and I have to shut off computer

More and more the mouse on my computer will turn off and I have to restart my computer to make it work again because I lose all control of the unit. Is this a mouse problem or something worse?

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  • bcrawford423 Nov 15, 2008

    Thanks for your answer. Please forgive me, but I am pretty much a computer illiterate. What's the difference between USB and PS2?

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  • 1,901 Answers

Is this a cordless mouse? If so, have you replaced the batteries?

If not, is it a USB connection? If so, try another USB port.

If this is a PS2 connection, you may want to spring for a new one.

Posted on Nov 15, 2008

  • Wayne Mineard
    Wayne Mineard Nov 15, 2008

    USB is rectangular on the end that plugs into the computer. (The left side of this pic.)










    PS2 is a small round connector. (The right side of this pic.)



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After restarting my computer the cursor stopped responding to the mouse.


You're probably running Windows, and that's a common problem, and usually very easy to fix. If you are using a wireless mouse, remove the USB receiver, wait 10 - 20 seconds and put it back in. If that doesn't work, remove USB rec. , shut off mouse and go through a restart. Try restarting with them removed, if it doesn't work, try restart with them in and turned on. You can use keyboard commands to do this next part If that doesn't work, go into the Control Panel, system, device manager, mouse, right click ( lined square to right of space bar ) then properties, reset to default - The windows symbol beside space bar is the start menu, the arrows control scrolling through options or moving the page, TAB changes what the computer is focused on, ALT and F4 closes whatever program you're focused on - pressing it twice will cause a restart. And if your comp ever jams up, press CTRL, ALT and DELETE at the same time, opens task manager and unjams,,, usually. Hope some of that helped. Grimm

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The mouse


Hello there.

I recommend doing the following:

1) Shut down the computer (you can hold down the power button on the front of the computer base unit or laptop power button for a few seconds instead of using the mouse)
2) Unplug the mouse base station.
3) Plug the mouse base station in again
4) Turn on the computer and let it start up as normal.
5) Watch for any system messages appearing, like found new hardware.

These steps will verify that there is not a problem with the mouse's base station plugged into the computer. Another thing to check is if the mouse requires batteries, this is often overlooked.

If after doing this there is still no pointer registered, i would suggest trying the mouse in another computer, and if possible trying a different mouse on the same computer.

If the mouse works on another computer then it could be a software problem, which we can help you with.

If the mouse doesn't work on another computer, but a different mouse works fine on the same computer, then im afraid your mouse has to be replaced.

Please post back after trying the above steps and let us know. Telling us which mouse you have exactly will futher help.
Hope this helps.

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You mentioned about using the mouse in your friend's computer but you didn't mention if it worked or not. Did it work?
You also mentioned that your friend has the same model which works perfect with his computer. Did you try his mouse in your computer? Did it work?
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Hi,
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Your Labtec mouse should detect and function by simply connecting it to the computer´s PS/2 mouse port or USB port. If you have 3 Button Labtec Mouse (M/N: M-CAC64), your mouse will work in the PS/2 and serial port with the supplied adaptor. If you are using the 3 Button Labtec mouse, we recommend using the PS/2 port. To determine the model number of your device, turn it upside down and look at the label. Model numbers are indicated by "M/N:". This will help you determine what system ports your Labtec mouse can be connected to.

Thank you

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Advise to change the mouse...

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