Damaged parts around the screw peg (by 8 users)
What should I do to solve my problem?
This is the problem:
The power juicer showed problems once disassembled (it came assembled). There screw peg is surrounded by one white and one orange rings, which serve as base for the adjustment of the blade. Well, they are damaged, the juicer makes a terrible noise when you try to operate it and it simply doesn't look right. I was only able to use the juicer once. I bought my juicer through MyGear and Amazon. I have sent several complaints about the problem but they never satisfied my request of replacing the damaged parts.
7 Other Users Have The Same Problem
Comment by mynamevz, posted on Jun 30, 2008
I have a problem with the base of the Jack Lalanne Classic juicer. The centre white ring of the base to which I attach the blade (by spinning the blade) has chipped at its tip and now I cannot attach the blade to the base. Please let me know how can I fix this problem. Appreciate all ur help.
Thanks.
Comment by rdunson, posted on Apr 15, 2008
Had the same problem. I contacted customer service at the number below and shipped a replacement base free.
Power Juicer Customer Service:
Customer Service hours Monday - Friday at 8:00 am till 9:00 pm Eastern Standard Time
Customer Service hours Saturday - Sunday at 9:00 am till 5:00 pm Eastern Standard Time
Phone: 1 (973) 287-5150
For further assistance in spanish call : (973) 287-5175
Para ayuda in español llame al : (973) 287-5175
Comment by Guest, posted on Mar 31, 2008
I have the same problem as the other guys. Where do you find parts? Thanks.
Comment by Goodjuice, posted on Mar 02, 2008
I had the same problem, but I forgot about that orange colored tool that came with the apparatus. You need to stick that orange colored tool in the two little holes (next to the 3 screws) in the blade and spin counter clockwise while holding the rim of the blade.
Comment by jeffreybob55, posted on Feb 23, 2008
My power juicer has threads deteriorated to the point of being unusable. This happened over several uses. Basically, it is not possible to secure the cutting blade any longer, making the unit useless.
If I could get a new set of threads, and a way to attach them, this could be fixed, but I am not sure how.
Jeff, Woodland, CA
jeffreybob55@hotmail.com
ApprenticeWas this solution helpful? Show your Appreciation by rating it:
They were able to provide a complete new base for a tax total of $49.99 inclusive of shipping. This is not such a bad deal relative to purchasing a new one.
If I were to buy one new today though, I think I would research an alternative product since this design is flawed and they obviously are not interested in solving it and producing happy customers.
I am certain there are others that produce a good machine and will stand behind their designs. My internet research revealed many people suffering from this same problem.
I had the customer service rep review this page and thread with me while on the phone and he did not seem to care a whole lot. He further stated that the threaded white piece is not available as a replacement part; only the entire base as priced above.
So anyone researching to purchase a Jack Lalanne power juicer take note of how they stand behind faulty or flawed designs. They are not fully commited to the "outstanding last a life time product" like their marketing implys.
Darwyn
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7 Other Users Have The Same Problem - Continued
Comment by sue5, posted on Feb 16, 2008
the screw peg has broken off; it is too short now to use the filter screen and the blade- where do I get a replacement for the entire white plastic piece with the threaded screw peg on it??
Comment by cmc99, posted on Feb 01, 2008
I have taken off the entire screw plug base. Where do I get a replacement. I surely don't want to buy another juicer.
Thanks, Gary Baura, freefallgb@aol.com
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