Wireless connection problems

Try updating the firmware for your router or upgrading the router itself if it's old.

Can you connect to your virgin broadband wireless through any other devices, like another laptop?

The speed of the internet the cable is faster than a wireless connection, the only advantage of wireless is that you don't have to run a cable to the computer to get internet. Hope it helps!

maybe the problem is in your laptop.,.

Well the best router for your connection type would be WNR2000. Even Virgin media recommend this router for their 20 and 50 Meg connection. I am pretty confident that this router will meet your requirement with this ISP connection.

Hope this helps.

that is to do with your internet connection you have only purchased a low speed package ring your inet company and tell them your problem they will tell you exactly what speed you have and offer minor solutions to improve the speed but it wont make much difference and they may offer to upgrade you to a faster one but it will cost you

If you can connect directly to your virgin Media Broadband and get internet then your laptop and broadband router is fine.

The wireless router appears not to have a DNS entry and you will need to add that manually.

I suggest that you connect directly to the Broadband modem, be sure you can get onto the internet. Once you have confirmed you can get onto the internet you need to get the dns information from your Broadband modem for later.

once connected directly to the broadband modem, click start>run> then type "CMD" then click open. you will get a prompt type the following and record the DNS Server ip addresses.

"ipconfig /all" then hit enter
this will display your ipaddress information but mostly you need the DNS server ip addresses.

once you have recorded them rerun the install, but this time instead of at the end of the install where it shows the Wireless router information you can modify or change it and add the DNS server entries.

Also by default most wireless routers ip address is 192.168.1.1 and you can type that from a internet explorer and change it from there as well. I believe it's no ID or user name and the password is admin.

Good luck

virgin media is dsl not adsl which is the router you had

call tech support

try to go to safe mode by tapping F8 after the dell screen at startup, check if system can get a webpage.it is evident that your dad can connect to the internet because he can access and download his emails. Try to reset IE7 by clicking tools on IE7, then go to internet options, go to advanced tab, click reset button. If still if still could not connect, uninstall then reinstall anti virus sw.