The keypad keeps going out on my kbmc140hss. It has happened now three times in 1.5 years. Kitchenaid keeps replacing the keypad,under warranty, but the problem keeps re-occuring and I keep having to pay a service charge. The last itme it happened, the repair company they suggested had replaced 3 door switches thaey claimed were also bed, to the tune of $150.00. Any other reasons anyone knows of that could be causing this to happen?
An expert who has achieved level 3 by getting 1000 points
An expert that got 20 achievements.
An expert that got 10 achievements.
An expert that got 5 achievements.
Re: Keypad going out
The main reason door switches go out is by opening the door while it's cooking, instead of hitting the STOP button first. Otherwise, like anything man made, they can fail. And for safety's sake, they should all be replaced when one is bad.
If a keypad is failing repeatedly, I would suspect outside contamination or an inherently bad design. But I've not before heard of repeated keypad replacement.
Moisture and contamination can be caused by not using the hood fan when boiling on the stove top, spraying of cleaners, by storing the microwave in an unheated garage or shed, or infestation.
I warn my customers to never spray cleaner directly onto the microwave keypad, since the liquid can get inside and "lock up" or even ruin the keypad or controller.
Apply an alcohol-based cleaner (such as the purple kind) to a cloth (paper towels can scratch) and gently wipe it off.
I suggest to my customers that they NEVER use any ammonia-based cleaner (like the blue stuff) on a microwave, since the ammonia will crack and distort polycarbonate plastics.
Hope this helps.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
follow the next step and use the common sense: God bless you a stuck key or non-responsive key, most of the time you will have to
replace the keypad for this microwave oven repair. If your keypad is
connected to your control board by a flat ribbon wire, try disconnecting
it and clean the silver contacts with an ordinary pencil eraser. After
cleaning, plug it back in and try it. If it doesn't fix it, replace
the keypad unit. Some units actually have keypad tests to confirm your
diagnosis of a bad key.If your keypad and control is the same
unit, replace that unit. Another note, unlike stove/oven keypads and
controls, most microwaves do not have error codes or tests to
distinguish whether it is truely the keypad or control. Most of the
time, it is the keypad that needs replacing, but a small percentage of
the time it can be the control. Check the tech sheet if they can point
you to the right part.
The error code "F2" that appears on your KitchenAid microwave refers to a keyboard failure/short on the front button panel or loose keypad connector
Attempt the following to clear error:
Check keypad connector for firm connection.
Press "Cancel" after the error code is noted, if error code returns after 60 seconds, replace keypad ( also called touch pad or membrane switch ).
You should be able to contact Kitchenaid customer service here to see which model may be a "drop-in" replacement.
If you might want help with repairing it, please note that FixYa is not
currently notifying us Experts when Clarification Requests are answered.
allow us to help you effectively (at no charge), please post a NEW
problem to FixYa, and please
include your brand name and the full model number from the tag
in or on
the unit (KBMC140HSS#), and your symptoms.
First, do not leave this machine plugged in until it is serviced. If this is a KHMS155LSS, there is a very high probability that you have a keypad short. This defect can cause the machine to start on its own at ANYTIME; while you are on vacation or at work or at night while you are sleeping etc.
Contact Whirlpool Customer Service and ask for Safety Dept immediately. They will most likely send A&E (Sears) out to fix it. Although they will fix the problem, if the keypad fails again, the underlying logic self start defect is still present. You should be under warranty if it is above model. Please be polite, insistent, but polite. With KitchenAid's pathetic quality in recent years, their customer service reps get more then an earful.
Also, please go to the Consumer Product Safety Commision website at www.cpsc.gov and post a Report Unsafe Products report. This will help get this model recalled before someone loses their home or life.
I almost had a fire this past Monday, Labor Day, 9/7/09 when my machine self started at 3 AM with a package of bacon left in it to thaw at room temp for the morning. What a smokey mess.
Chinese made garbage.
Shame on Whirlpool. Long live Hobart!, please buy back KitchenAid and bring back the lost quality.
I started having the same problem with my KBMC140HSSO. You cannot see the error codes without disassembling the control panel (the codes are on another display that covered by the front panel). After doing so I found the error code to be F2, E3 which is "Key held down too long, or key shorted". I am ordering a replacement keypad and will report back if this fixes the problem.