Most likely the driver that ha gone bad is the video driver
. Let's troubleshoot the problem first by finding out if this happens on Safe Mode. Perform the following steps. Make sure the computer is off.
1. Turn on computer
2. Start tapping F8 key
right away (once per second)
3. You should be looking at your screen with the Windows Advanced Boot Option
menu similar to the picture shown below.
4. Use your keyboard's UP arrow key
to highlight Safe Mode with Networking
5. Press Enter key
6. Log on to your account if prompted.
7. Click on Yes button
to continue loading the Safe Mode.
8. Close any window that may come up on your screen.
In some cases, you may notice that everything seems to be in bigger size. This is normal on Safe Mode because it is using the native drivers for your computer.
If the computer freezes in Safe Mode, chances are, you might have a hardware problem. It may be the hard drive or video card. If the video card is integrated or built in to the motherboard, then it might be the motherboard.
If the computer does not freeze in Safe Mode, let us continue and hopefully resolve this issue. Perform the next steps.
1. Click on Start
Click on Computer
3. Click on Manage
You should find yourself looking at the Computer Managment window.
4. Click Device Manager
5. Click the plus sign of the Display adapters
similar to the picture below.
6. Whatever listed under it, delete it. Press the Delete button
on your keyboard, then,
follow the instructions.
Computer to Normal Mode
While your computer is restarting to Normal Mode, Windows should be installing its Native Driver for your computer's video card/adapter. Eventually, you will need to re-install the video driver for your computer. Should you find yourself asking how to re-install the video driver of your computer, kindly response with your computer's brand/model for further assistance.
I hope this works for you. Good Luck!
Thanks for using Fixya!
DELL Tech ID #456563
TIPS: Is your computer slow? This might help
(for Windows only)