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I have a WD my book ,my computer screen ,said that windows could not retrieve some inf. from G drive, my book, it had lost it.I gan not find my instruction book or instalation CD. My book is 4507A--s/n CAPW1392633--model WA5000D032-000 Purchased from Costco Aug 07 E.mail Aerial a.eames@verizon.net

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Hi,

To my knowledge, there could be several reasons for your concern:

  • the basic information (*.inf) file to recognize and make use of the Western Digital My Book is corrupted;
  • the actual hard drive inside the My Book is defective or has lost its partition/formatting;
  • the PC's USB port can not recognize the USB interface of the WD;
  • a recent update of your OS has disabled some of the related functions of the USB interface.
Corrective actions could be any of the following:
  • try the WD in another PC;
  • try another external device that uses the USB port to determine if the said PC's USB port is still functional;
  • perform a System restore;
  • un-install the offending USB update;
  • re-install the relevant My Book drivers/files. Pls start here;
  • worst case scenario, you may want to do a recovery, pls reference this page.
Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information. Good luck and kind regards. Thank you for using FixYa.

Posted on Nov 15, 2008

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Is the G drive the your drive where the OS is stored?

Posted on Nov 15, 2008

  • Legin Varghese
    Legin Varghese Nov 15, 2008

    Is the G drive where the OS is installed?
    if it is software that is installed try uninstall it from the add and remove window.
    let me know more details of this issue.


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Could you provide some more details on the error you receave? a driver file seems to be missing from what you have told me.

Posted on Nov 15, 2008

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Try a system restore to see if that helps..

Posted on Nov 15, 2008

  • Swilin Sampson
    Swilin Sampson Nov 15, 2008

    Try downloading the Data Lifeguard Diagnostics utility:
    http://support.wdc.com/product/download....

    According to the website, "The utility can perform drive identification, diagnostics, and repairs
    on a Western Digital FireWire, EIDE, or USB drive. In addition, it can
    provide you with the drive's serial and model numbers."

    Maybe that could help. Installation instructions are detailed on the page..

    Hope that helps.


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1 Answer

Western digital my book data recovery


First thing first - STOP using your WD drive immediately! If you continue using the disk drive, you significantly increase the risk that the files you want to recover will be lost forever due to overwritten. Every new file or action will take up more "free space" and reduce your chances of retrieving your deleted files from WD. So really, you need to act quickly.

The next step - get a good HDD data recovery software to retrieve the data as most as possible.

Learn more from: http://www.western-digital-data-recovery.com/

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I have WD My Book Essential 2 capacity 500 GB. Unfortunately everytime I connect it to the PC and power, does not show as a hard drive and has no driver. I backed up my files on it from the same computer...


you may have a bad drive,but first dose the drive power up not just light up can you hear the drive.
what you have in the box is just a nornal HD in an external box. you can if "absolutely nessesary " remove the HD and put it into your PC as a second drive.
but first you need to know if it is running and if the WD My Book power supple is working.
Have you tried using a different USB cable? a different power supply of the same Voltage & amps.

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I'm sorry to say that this may be due to a corrupt HDD. WD Hard drives tend to die far too fast (I know too well unfortunately).
If this is under warranty, I would call up WD support service for a free replacement.
If you want to take more invasive steps, I will be happy to help you try and recover your files.

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My WD My Book Essential 1TB External is not showing up on 'My Computer'. It was working perfectly in the morning, then when I rebooted my machine it no longer showed up.


disconnect your WD ext HDD. and reboot your computer. then connect again. if still not showing. go to device manager (right click my computer then properties -- click device manager). expand by clickin "Disk drives" category here it will show all the hard drives installed in your computer including your WD ext HDD . if you see yellow sign on your external drive right click and remove then go to Action menu click on Scan for hardware. it should detect and install the driver again. if still the same or maybe its not on the list of Disk drives.. try to change another USB cable .. i hope this will help

Jan 03, 2011 | Western Digital My Book Essential 1TB...

1 Answer

I have a brand new WD 1TB My Book delivered today not recognised


Pleaes open the Device Manager and right click on the Yellow exclamation mark.
Now, click on update Driver and select Install from Advanced Location.
Type the Location as C:\Windows\inf and click on Ok.
The Driver should be installed now.

Jul 13, 2010 | Western Digital My Book Essential 1TB...

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Error msg


try to format the drive

Feb 25, 2010 | Western Digital Computers & Internet

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Our 2002 Gateway computer will not recognize a USB


Go to the following website listed below and download the file you need. It needs to be placed in the C:Windowsinf directory (not in any folder).

http://www.infdump.com/download-inf-file

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Lost my installation CD for my Western Digial external hard drive


WD My book does not need driver to run on Windows, however you can download software for all Operative systems here:

My Book

If the direct link does not work, start from this page to locate the download: WD Support > Downloads > Select Product

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My Book (G:) icon is different


Hi,
no you there iss no big problem.
The icon of your hdd iss created from the autorun.inf

http://www.fiveanddime.net/notes/hd-icons.html

Change hard drive icons Change hard drive icons:

To change the icon for your hard drive, create the
following file in notepad:


[autorun]
icon=C:\WINDOWS\SYSTEM\Pifmgr.dll,36

Notice it's two lines.
If your hard drive is C:
click Save As... and navigate to C:
and save it as autorun.inf
enclose it in quotes so Notepad won't put a .txt
on the end of it
The path specified is the typical Windows path
yours may vary, but you'll have that dll file.
The 36 at the end is the number of the icon I chose.
(Icons in a file are numbered, starting at 0.)
To see the change, open Windows Explorer; click
F5 if needed to refresh.
To preview your icon options, select an icon on
your desktop, right-click and select
Properties, then Change Icon. You can also select
any other .dll file in your computer, although most
won't have icons.
The common Windows icons are in
C:\Windows\System\shell32.dll
(xp = C:\Windows\System32\shell32.dll)
You can also point to a single icon.
Using the example above:


[autorun]
icon=c:\windows\cursors\myicon.ico

I have three hard drives and nine partitions; under
WinMe, I had to move the icon/dll to each
partition and edit the autorun.ini, i.e.
C:\Windows\System\Pifmgr.dll,32 became Pifmgr.dll,32.
WinMe also wouldn't let me change the icons
for the primary partitions of the first two
drives, but did let me change the
primary partition icon of the third drive.




Jan 02, 2009 | Western Digital My Book Essential Edition...

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