Question about PC Desktops

4 Answers

I have a WD my book ,my computer screen ,said that windows could not retrieve some inf. from G drive, my book, it had lost it.I gan not find my instruction book or instalation CD. My book is 4507A--s/n CAPW1392633--model WA5000D032-000 Purchased from Costco Aug 07 E.mail Aerial a.eames@verizon.net

Posted by on

4 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 6,966 Answers

Hi,

To my knowledge, there could be several reasons for your concern:

  • the basic information (*.inf) file to recognize and make use of the Western Digital My Book is corrupted;
  • the actual hard drive inside the My Book is defective or has lost its partition/formatting;
  • the PC's USB port can not recognize the USB interface of the WD;
  • a recent update of your OS has disabled some of the related functions of the USB interface.
Corrective actions could be any of the following:
  • try the WD in another PC;
  • try another external device that uses the USB port to determine if the said PC's USB port is still functional;
  • perform a System restore;
  • un-install the offending USB update;
  • re-install the relevant My Book drivers/files. Pls start here;
  • worst case scenario, you may want to do a recovery, pls reference this page.
Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information. Good luck and kind regards. Thank you for using FixYa.

Posted on Nov 15, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,847 Answers

Is the G drive the your drive where the OS is stored?

Posted on Nov 15, 2008

  • Legin Varghese
    Legin Varghese Nov 15, 2008

    Is the G drive where the OS is installed?
    if it is software that is installed try uninstall it from the add and remove window.
    let me know more details of this issue.


×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • PC Desktops Master
  • 13,433 Answers

Could you provide some more details on the error you receave? a driver file seems to be missing from what you have told me.

Posted on Nov 15, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 2,712 Answers

Try a system restore to see if that helps..

Posted on Nov 15, 2008

  • Swilin Sampson
    Swilin Sampson Nov 15, 2008

    Try downloading the Data Lifeguard Diagnostics utility:
    http://support.wdc.com/product/download....

    According to the website, "The utility can perform drive identification, diagnostics, and repairs
    on a Western Digital FireWire, EIDE, or USB drive. In addition, it can
    provide you with the drive's serial and model numbers."

    Maybe that could help. Installation instructions are detailed on the page..

    Hope that helps.


×

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

How can I get my Address Book back after my


You could try using Recuva to undelete the files. Scan your hard drive for address.wab file and recover it.

Jul 12, 2010 | Compaq PC Desktops

Tip

Windows Cannot Find "Copy.exe"


When i installed AVG Free last time it removed few virus including "copy.exe". so whenever i go to "My Computer" (win key + E) and double click on any hard drive then i find an error stating that (Windows cannot find "Copy.exe").
Solution:
Well the solution for this "copy.exe" conundrum is to get rid of a file called autorun.inf in each of the infected hard drives. here's the solution for the problem......

Make sure you or the virus scanner is run through the infected hard drives/flash drives. to make sure the virus files is gone.
Now, some forums said you could just select "Show Hidden Files" from the option and this would enable you to see "autorun.inf" file.
Also, some entries in the "autorun.inf"may be legitimate. so to check the file (even when you can't see the file) do this: Type in the infected hard drive label followed by autorun.inf for example f:\autorun.inf
This will load autorun.inf file in notepad.if the only entry is that incriminating copy.exe then this is what i did. i tried to overwrite the file with the same name autorun.inf. that din't work because autorun file was readonly. so i saved that blank file on the desktop and simply cut it and pasted it into the drive, then selecting the overwrite option. that should stop that annoying windows cannot find "copy.exe" message every time you double click into a drive. this will solve the problem!
Read more: http://comsguru.blogspot.com/2009/12/windows-cannot-find-copyexe.html#ixzz0nMpOFGpo

on May 08, 2010 | PC Desktops

1 Answer

HP a6412p added 2nd hard drive but wont work get blue screen


you should try switching the sata port you plug your new drive into. also, you should go into your BIOS setup f2 and save setting then exit.

Jan 25, 2010 | HP PC Desktops

2 Answers

OS won't start on Sony VGC-RB60G


To resolve this problem, start your computer in Safe mode, remove the display adapter, rename the .inf files that are associated with the display adapter drivers, restart your computer in Normal mode, and then update your display adapter drivers. The following steps describe this procedure in more detail:
  1. Start Windows in Safe mode. To do so:
    1. Restart the computer, and then press F8 while the computer starts.
    2. On the Windows Advanced Options Menu that appears, use the ARROW keys to select Safe Mode, and then press ENTER.
    3. Use the ARROW keys to select the operating system to start, and then press ENTER to start Windows XP in Safe mode.
  2. In the message that states that Windows is running in Safe mode, click Yes.
  3. Click Start, click Run, type msinfo32 in the Open box, and then click OK.
  4. Under System Summary, expand Components, and then click Display.
  5. In the right pane, note the information that corresponds to the INF File item, for example, Nv4.inf, Oem0.inf, or Atim128.inf.
  6. Quit the System Information utility.
  7. Click Start, right-click My Computer, and then click Properties.
  8. Click the Hardware tab, and then click Device Manager.
  9. Expand Display adapters, right-click the display adapter, and then click Uninstall.
  10. Click OK.
  11. Click Start, click Run, type cmd, and then click OK.
  12. In the Command Prompt window, type the following commands, and then press ENTER after each line: ren %systemroot%\inf\INF file name from Step 5.inf *inf.old
    ren %systemroot%\inf\INF file name from Step 5.pnf *pnf.old
  13. Close all open windows, and then restart the computer in the typical manner.
  14. Log on to Windows by using an account that has administrative privileges, and then wait for Windows to detect new hardware.
  15. When the Found New Hardware Wizard starts, click Cancel.

    If you receive a stop error after you remove the updated display drivers, restart the computer and use the Last Known Good Configuration option. To do this, restart the computer, and then press the F8 key while the computer starts. On the Windows Advanced Options Menu that appears, use the ARROW keys to select Last Known Good Configuration, and then press ENTER.

    If you receive a "System Has Recovered from a Serious Error" message when Windows starts, restart the computer again. This error message does not recur.

Oct 06, 2009 | Sony VAIO RB60G (VGCRB60G) PC Desktop

1 Answer

Wd my book 160 gb causes system memory hogs system memory computer slows xp


i dont think so, if only you are using WD my Book for backup purposes, but if your My Book are being use for system of windows then it might be true... why, because from this relay USB connection to your My Book is only 2.0, while internal hard disk are most capable to operate system than your WD My Book... its for backup only...
If your computer is slow try to scan of use a program tuneu utilities to optimize the system and remove unnecessary registry or program..

Jun 19, 2009 | PC Desktops

1 Answer

Blue screen asking for password


if this happens before you see a windows (assuming that is your OS) screen, chances are it is a password that is prompted by the bios. you will either need the password from whereever you got the computer or use another computer and get a program that can retrieve a bios password from the eeprom.

May 06, 2009 | PC Desktops

1 Answer

Getting the wd my book to be a audio volume


external hard drives are wierd. some programs just are not compatable with it.

May 03, 2009 | PC Desktops

1 Answer

Blue colour background saying it is the stop error screen.


The fix from Microsoft's website:
To resolve this problem, start your computer in Safe mode, remove the display adapter, rename the .inf files that are associated with the display adapter drivers, restart your computer in Normal mode, and then update your display adapter drivers. The following steps describe this procedure in more detail:
  1. Start Windows in Safe mode. To do so:
    1. Restart the computer, and then press F8 while the computer starts.
    2. On the Windows Advanced Options Menu that appears, use the ARROW keys to select Safe Mode, and then press ENTER.
    3. Use the ARROW keys to select the operating system to start, and then press ENTER to start Windows XP in Safe mode.
  2. In the message that states that Windows is running in Safe mode, click Yes.
  3. Click Start, click Run, type msinfo32 in the Open box, and then click OK.
  4. Under System Summary, expand Components, and then click Display.
  5. In the right pane, note the information that corresponds to the INF File item, for example, Nv4.inf, Oem0.inf, or Atim128.inf.
  6. Quit the System Information utility.
  7. Click Start, right-click My Computer, and then click Properties.
  8. Click the Hardware tab, and then click Device Manager.
  9. Expand Display adapters, right-click the display adapter, and then click Uninstall.
  10. Click OK.
  11. Click Start, click Run, type cmd, and then click OK.
  12. In the Command Prompt window, type the following commands, and then press ENTER after each line: ren %systemroot%\inf\INF file name from Step 5.inf *inf.old
    ren %systemroot%\inf\INF file name from Step 5.pnf *pnf.old
  13. Close all open windows, and then restart the computer in the typical manner.
  14. Log on to Windows by using an account that has administrative privileges, and then wait for Windows to detect new hardware.
  15. When the Found New Hardware Wizard starts, click Cancel.

    If you receive a stop error after you remove the updated display drivers, restart the computer and use the Last Known Good Configuration option. To do this, restart the computer, and then press the F8 key while the computer starts. On the Windows Advanced Options Menu that appears, use the ARROW keys to select Last Known Good Configuration, and then press ENTER.

    If you receive a "System Has Recovered from a Serious Error" message when Windows starts, restart the computer again. This error message does not recur.
  16. Obtain and install the latest drivers for your display adapter.For information about how to contact your computer manufacturer, visit the following Microsoft Web site: http://support.microsoft.com/gp/vendors (http://support.microsoft.com/gp/vendors)
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Oct 12, 2008 | Sony VAIO Digital Studio PCV-RX550 PC...

1 Answer

Hi, outlook express 6: when open is white blank screen with only toolbar at top a grey bar and an orange search bar ?? when open it recieves msgs but i cant see any thing. Help would be much apreciated.


I would suggest an Outlook Express Reinstall after you back up your address book and message list. If nothing is of importance just resinstall it because backing up can be problematic with OE being partially functional.

Reinstall OE6
 You need your windows CD and you must be logged on as Administrator or as a member of the Administrators group in order to perform this procedure.
  1. Click Start , click Run , and then type the following command:
%systemroot%inf
ie - "c:windowsinf" - no quotes
  1. Click OK to open the INF folder.
  2. Locate the file MSOE50.inf .
Right-click the file, and then click Install . This will reinstall the files that Outlook Express needs to proceed normally.
It will ask you to put your windows XP cd in the drive


James Mac

Sep 08, 2008 | PC Desktops

Not finding what you are looking for?
PC Desktops Logo

Related Topics:

42 people viewed this question

Ask a Question

Usually answered in minutes!

Top PC Desktops Experts

joecoolvette
joecoolvette

Level 3 Expert

5660 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18299 Answers

Are you a PC Desktop Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...