Question about Dyson DC14 All floors Bagless Upright Cyclonic Vacuum

1 Answer

Has my Dyson lost suction??

I have a upright DC14 and it just doesn't seem to pick up as well as it used to. I've checked all the feeder lines and nothing seems to be plugged. I know I did a no-no and sucked up some drywall dust while we were remodeling, but since then I've cleaned the blue lifetime filter and used an air hose to blow out the canister to remove all the dust. Maybe it's my imagination, but it just doesn't seem to vacuum as well as it used to. Is there a possiblity I ruined the lifetime filter?

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  • Anonymous Jan 08, 2009

    My Dyson is about 3 years old, it won't even pick up a loose thread on top of the floor. It has very little suction left in it. What could be wrong? I have emptied the cannister, but have never replaced any parts. Is there something I should be doing?

  • Anonymous Feb 07, 2009

    I have the same problem. Very little suction left and no obvious blockages. Any solutions??

  • gar_fanatic Feb 09, 2009

    I'm the one with the original question...



    I replaced my entire filter blew everything out with an air compressor and cleaned the canister in the bathtub with a toothbrush and now it works great!

  • Anonymous Mar 30, 2014

    How to clean dust filters on Lumina Aldi cyclonic vacuum. Where are they how do you remove them. Up until now I have tapped the blue filter canister to remove dust. Now very little suction.

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Just wash the filter on the top of the cyclone every 6 months.

Posted on Feb 08, 2009

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Dyson DC14 Animal: Loses suction when in the upright postion and I am using the wand. I have cleaned the top spongy filter. It sort of 'blows' out of the top of the cylinder if that makes sens


Hi Sharon,

I'm sorry to hear you're having difficulties with your DC14. If the machine doesn't seem to be picking up as well as usual through the wand, this may be due to a blockage in the wand, hose or U-bend. The easiest way to check for this is to follow the steps shown in our online support guide:

http://support.dyson.co.uk/support/dc14/dc14-origin-iron/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/wand-suction

Although I note you've cleaned the filter, you might want to check you've washed it as shown in the video below - in normal use, this should be done at least once every 3-6 months. Wash both parts of the filter in cold water without detergent, and allow at least 12 hours for it to dry before replacing it.

This should resolve your issue, but for any further assistance, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Feb 07, 2012 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

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Hi there,

I'm sorry to hear you're having difficulties with your DC14 Animal. If the cleaner doesn't seem to be picking up as well as usual, please follow the steps shown in our online troubleshooting guide to ensure everything is correct with the machine:

http://www.dyson.com/support/help.asp?article=626&product=DC14-ANIMAL_US

Hopefully this should help you resolve the issue without further assistance. However, if you've tried this and are still concerned, please get in touch with us directly by calling free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
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Hi there,

I'm sorry to hear you're having difficulties with your DC14. If it doesn't seem to be picking up as well as usual, it's possible that there's a blockage in the system - I'd also recommend giving the filter a wash.

The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=626&product=DC14-ANIMAL_US


The correct way to wash the filter is shown in the video below. Under normal use, this should be done at least once every 3-6 months. Use cold water without detergent, and allow up to 24 hours for the filter to dry completely before replacing it.

http://www.dyson.com/support/help.asp?article=622&product=DC14-ANIMAL_US

By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you, and to recommend the best course of action.

Kind regards,

Jack
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Sep 19, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

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Hi there,

I'm sorry to hear you're having difficulties with your DC14. If it doesn't seem to be picking up as well as usual, it's possible that there's a blockage in the system - I'd also recommend giving the filter a wash.

The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=626&product=DC14-ANIMAL_US


The correct way to wash the filter is shown in the guide linked below. Under normal use, this should be done at least once every 3-6 months. Use cold water without detergent, and allow up to 24 hours for the filter to dry completely before replacing it.

http://www.dyson.com/support/help.asp?article=622&product=DC14-ANIMAL_US

By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you, and to recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support

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Hi there,

I'm sorry to hear you're having difficulties with your DC14. If it doesn't seem to be picking up as well as usual, it's possible that there's a blockage in the system, and you may need to give the filter a wash. The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.co.uk/support/help.asp?article=626&product=DC14-ANIMAL

The correct way to wash the filter is shown in the video linked below. Under normal use, this needs to be done at least once every 3-6 months. Use cold water without detergent, and allow up to 12 hours for the filter to dry completely before replacing it.

http://www.dyson.co.uk/support/help.asp?article=1942&product=DC14-ANIMAL

By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you, and to recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support

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1 Answer

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Hi there,

I'm sorry to hear you're having difficulties with your DC14. If it doesn't seem to be picking up as well as usual, it's possible that there's a blockage in the system, and you may need to give the filter a wash. The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.co.uk/support/help.asp?article=626&product=DC14-SY-STD

The correct way to wash the filter is shown in the video linked below. Under normal use, this should be done at least once every 3-6 months. Use cold water without detergent, and allow up to 12 hours for the filter to dry completely before replacing it.

http://www.dyson.co.uk/support/help.asp?article=1942&product=DC14-SY-STD

By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you, and to recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support

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1 Answer

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Dear Wendy,

I'm sorry to hear you're having difficulties with your DC14. We've located your details, and one of my colleagues will be in touch with you as soon as possible to provide assistance.

Kind regards,

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1 Answer

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Hi there,

I'm sorry to hear you're having difficulties with your DC14. If it doesn't seem to be picking up as well as usual, it's possible that there's a blockage in the system, and you may need to give the filter a wash.

The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=626&product=DC14-ALLFLOORS_US

The correct way to wash the filter is shown in the video linked below. Under normal use, this should be done at least once every 3-6 months. Use cold water without any detergents, and ensure the filter is totally dry before replacing it - this may take up to 12 hours.

http://www.dyson.com/support/help.asp?article=1461&product=DC14-ALLFLOORS_US

Hopefully, by clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support

Aug 24, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

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Hi there,

Sorry to hear you're having difficulties with your DC14. If it doesn't seem to be picking up as well as usual, it's possible that there's a blockage in the system, and you may need to give the filter a wash. The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=626&product=DC14-ANIMAL_US

The correct way to wash the filter is shown in the video linked below. Under normal use, this should be done at least every 3-6 months. Use cold water without any detergents, and ensure the filter is totally dry before replacing it - this may take up to 24 hours.

http://www.dyson.com/support/help.asp?article=1461&product=DC14-ANIMAL_US

Hopefully, by clearing any obstructions and washing the filter, you should be able to resolve your issue. However, if you've followed these steps and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Aug 17, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

2 Answers

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Hi its Darran at Dyson.

It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.

For the full blockage procedure please visit the support section on our website at www.dyson.com.

Kind regards

Darran
Dyson customer Service

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