Question about HP Photosmart C6180 All-In-One InkJet Printer

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Unable to establish two-way communication error

I have a HP Photosmart c6180 all-in-one printer. I am running Windows XP Pro SP2. When checking the ink level I get an error which reads"The Computer is unable to establish two-way commun ication with the device". When checking with HP I recieved an answer which indicated that I needed to configure my firewall to take care of the problem. I turned my firewall off and tried again. No Luck. I have checked the connection between the computer and the printer and it is secure. This problem came on all of a sudden with no warning. I have been using this printer for over a year without any problems. Any suggestions?

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Re: Unable to establish two-way communication error

1)right click the my computer icon
2)click properties and then click hardware n go to device manager.
3)uninstall all usb ports and then scan for hardware changes
4)ur pc will detect your printer and ask for printer drivers
5)re load drivers and your pc will communicate with your printer
6)for reloding install the cd follow the instructions on the screen and click next
7)restart when the printer is loded.connect the wires and cords properly.

Posted on Nov 14, 2008

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rickyostrom
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SOURCE: Unable to establish two-way communication error

What kind of cable is being used to communicate?

Posted on Nov 24, 2008

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Connection issue between XP Pro and HP C6180 all-in-one


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Unfortunately, HP.com doesn't have a very satisfying online solution to your problem. Still, there are a few things you can try.

The first is a general diagnostic check of your scanner. HP provides a doc that takes you through some steps, many of which you probably already tried, to see if it's a simple fix:

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The next document is a set of diagnostic steps to address errors trying to scan to a PDF:

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Those were the most relevant solutions I could find for you. I hope some of this information is helpful. Good luck.

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