Question about Bugaboo Cameleon - Tailored Fabric Standard Stroller

3 Answers

The frame wont click into place

When I pressed the 2 round white buttons on top of the frame supports they appear to be stuck in so I can no longer put the seat into 3 positions as it doesnt lock nto place anymore, its almost as if the mechanism springs arent working. It just moves from horizontal to upright with no clicking in between which i seem to remember what used to happen

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  • rachelski Nov 22, 2008

    We have exactly the same problem - the little round discs are stuck "in" and won't click back into place. I read elsewhere that someone emailed Bugaboo directly to ask for replacement parts (even though out of warranty) and they did appear, but I've tried this and haven't heard anything yet.



    In the meantime, my husband now has the buggy in 43 pieces all over theh living room floor so he may be able to sort it out. If he discovers a magic solution I will let you know...!

  • kyllemimi Nov 28, 2008

    I have excactly the same problem...and I called bugaboo and was on hold as number 3 for 45 minutes...nothing happened. I wrote them 2 times...no responce. It is quite annoying after paying 1000 usd for a stroller...use it for only a year...and then on top not able to get any response!!!!!!!!

  • moliver101 Feb 15, 2009

    We had the same problem and mailed Bugaboo through their website (bugaboo.com).They knew exactly what we were talking about and sent replacement white buttons within a week - no proof of purchase required, which was lucky as we bought it years ago in the UK and are now in NZ and haven't got the receipt. We dealt with the support person in the Netherlands responsible for Australasia who got the Aussie suppliers to send the buttons through. Buttons were easy to install and once I put the frame back on the chassis (thanks for the reminder YenGr) it all worked fine.

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My daughter has just brought me a Bugaboo which is 25 months old (one month out of warranty) and after several hours work I have figured out the problem.
The reason that this seems to occur after a year or so is, I believe, related to the fact that the housing in which the white button sits is made of thermoplastic and is not dimensionally stable. For the button to work properly both the circular hole in which the button sits and the button itself must be circular and the button must be very slightly smaller in diameter than the housing. If either of these are slightly distorted the button will stick.
The other thing to know is that when the cradle is off the chassis the button will always be in the 'in' position. What pushes it out is the pressure of the part of the chassis on which the cradle sits when you push the cradle onto the frame (you can demonstrate this by getting a screwdriver or thin dowel) and pusing down on the plate within the socket on the cradle that sits on the chassis - when you do this the button will pop out and when you take the pressure off it will pop in again).
If when the cradle is attached to the chassis the button is not out, give it a few quick sharp presses on one side to make sure it isn't binding on the plastic within it sits.
This should releases it.
The cure? You need to dissamble the button assembly and spray some silicone lubrication or similar and make sure the various parts are working smoothly. Also you need to check to see if the white button is binding on its black housing. If it is, then carefully use some wet and dry paper or similar abrasive on the circumference of the button until it stops binding
Having figured out how this works I have to say that I consider the mechanism to be a very poor one considering the price that is charged for Bugaboos. If they took a little more care and made sure the button and housing wouldn't distort with age and bind, the problem wouldn't exist.
Hope this helps.

Posted on Feb 14, 2009

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We had a similar problem, the right-hand hinge of the frame would not lock and the button was permanently down. What had happened was the handle extension switch housing had come unscrewed and slipped up the frame, causing a small spring to fall out. The lock switches each have a spring which pushes down on a rod inside the frame to lock the hinge. To access the spring, unscrew the handle extension housing and slide it up the aluminum frame. I replaced the missing spring and the frame works perfectly. If the problem is with the spring, this should work. Alternatively the problem may lie inside the lock switch housing, which contains a very simple mechanism which slides the lock rod up and down. This can be unscrewed as well. As far as I can tell, the actual hinge assembly itself is a sealed unit and can't be opened, but hopefully, you won't have to.
Good luck,
Ben

Posted on Jun 25, 2009

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Of course I don't know when you bought your bugaboo.
But I had the excact same problem. I wrote to bugaboo and found out they had 2 years of warrenty - and they right away send me repair parts for this. These only lasted for 2 months and I had the excact same problem again. My daugther even flipped all the way backwards in her stroller and almost fell out with the head first - so be carefull. I wrote them again and now they are sendingme a full replacement frame. I am still nervous to use the stroller. But will give it a try. I think the stroller is notr strong enough for having big children lying all the way down to sleep (my daughter is only 16 months and still needs to nap) . I asked them if I could return the full stroller and they could give me the money back...they never answered. But lets see how it goes this time.
But to everybody that has a Bugaboo with a little bit ****** kids (my daughter is 26 pounds and LONG) be carefull with having them lying all the way down to sleep...it is dangerous!!!

Posted on Feb 18, 2009

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