the all-in-one product is sharing a phone line with voice calls, some
calls are interrupted by fax tones. Follow the steps below to solve the
problem.Step one: Check the Rings to Answer setting
Auto Answer is enabled, the HP fax product will answer the phone line
when the number of rings reaches the number of rings specified in the
Rings-to-Answer setting. When voice calls will be received on the same
phone line as faxes, set to rings-to-answer to 6.
you do not want the fax to answer automatically, either turn off Auto
Answer from the front panel and receive faxes manually (this may result
in lost faxes) or subscribe to a distinctive ring service from the phone
company (if available).
Refer to the Answering faxes manually
section below to learn how to answer faxes manually or refer to the Using distinctive ringing
section below for more information about using distinctive ringing.
The Rings-to-answer setting for the HP
Officejet 500 and 600 series products can only be checked or set using
the all-in-one software on the computer.
Rings-to-answer setting for the HP Officejet 500 and 600 series
products can only be checked or set using the all-in-one software on the
Follow the steps below to check or change the setting for all models except the HP Officejet 500 and 600 series:
Depending on the model, press either Menu
, or Fax Setup
repeatedly until Basic Fax Setup
appears in the display.
Press the right arrow button repeatedly until Rings to Answer
is displayed, and then press Enter
The number of rings before the HP fax product answers will be displayed.
The setting is correct if it is 6. Press Cancel
or Stop (Stop Fax)
to exit the menu.
If the number is not 6, press the right arrow button until 6
appears in the display and then press Enter