Question about Dell Inspiron 6400 Notebook
I have a Dell Inspiron 1100. Windows Media Player will no longer open DVDs. Instead it just holds the message "loading" forever. VLC player opens the DVDs put skips so badly that they are unwatchable. It can play downloaded material, which also skips but not as badly.
I was getting a message that my memory was too full and I deleted several programs, but the problem persists. I've run CC cleaner and antivirus programs recently, but no luck there either. What can I do??
PS. I'm actually a Peace Corps Volunteer in Ukraine and they don't sell Dell here, so sadly, any trips to a Dell shop or the Geek Squad are out.
doesn't sound like hardware failure.
resource check: make sure you have at least 1GB of free space on your hard drive. Close all other programs to free up as much RAM as possible. See if that helps the Issue.... sometime that system just can't allocate enough resources to a task for it to ever complete. If this helps then it's time to do some house cleaning. Best practive is to keep at least 20% of your hardrive empty so it may be time to let go of some stuff. A large amount of installed unused programs can also be an issue especially if they are set to automatically start at logon. remove unused programs highly recommended.
Assuming none of that helps here is what I would do to focus on getting media player operational
recommended steps to solve problem:
1. open media player and under the HELP drop down select the check for updates option
2. If there are updates install them and see if that resolves the issue... (try a reboot if it doesn't work after it's updated)
note: if it only happens with some CDs and not others then the issue may be with specific CODECs which are instructions for the player to be able to understand the media format. If these are not standard/ Titled US or European DVDs produced by the movie companies then this could be your issue. there should be an error telling you that it couldn't play the file.
3. download a new version of windows media player.. just google "windows media player download". Don't install it yet just download the installation file to your hard drive.
4. open the CONTROL PANEL from the START menu and select ADD REMOVE PROGRAMS
5. Select REMOVE A PROGRAM if your using one of the newer interfaces...not necessary in classic view.
6. Select ADD OR REMOVE WINDOWS COMPONENTS... its one of the big button options on the left side.
7. find WINDOWS MEDIA PLAYER in the list and uncheck it.
8. hit FINISH or NEXT or OK whatever the option at that point is and agree to making the changes.
9. Reboot the machine once it is unistalled if it doesn't already ask you to do so
10. Logon and open MY COMPUTER and locate the new installation file you downloaded in step3
11. Double click the file to initiate the installation... just accept all the defaults by click yes and I agree and Ok and FINISH until it is done.
12. Reboot once again
13. logon and give it a shot.
hope this helps!
Posted on Nov 17, 2008
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