Question about HP Officejet 6310 All-In-One InkJet Printer

7 Answers

HP Officejet 6310 All-in-One ''Cartridge Error: Cartridge on ...''

I switched the printer on yesterday morning and had theimmediate display "Cartridge Error: Cartridge on left must be replaced”. The cartridge was new (ish) but I replaced it and got exactly the samemessage. I followed the electrical contacts cleaning tips from HP - nodifference. Someone posted a tip of removing the left (colour) cartridgeand this has allowed me to use the printer in black and grey scales, which is adefinite improvement.
Sometime prior to this problem I allowed a download of a program update for the HP. I also tried the HP with the PC turned off but got the same message.

Posted by on

  • 4 more comments 
  • Knowsum Nov 15, 2008

    I did un-install the whole of the HP software and re-installed it through the original disk. I thought it was OK when the printer asked for 'page alignment' and went through the process and printed its alignment page in colour and black and white.
    When if finished a message came up that the left cartridge was incorrectly installed, should be removed and refitted. After this it was all downhill. Same error message as before and the only way to use the printer is to take out the left (tri-colour) cartridge.
    Any further appropriate suggestions gratefully received.


  • dbeach99 Nov 27, 2008

    Same problem here... it tells me to replace my color toner. It works if I remove the color toner, but keep getting the same message when I put the color toner back in.

  • Anonymous Dec 02, 2008

    I have the same problem. Everything was fine until the "cartridge error" report came on. I tried several fixes, restart, reinstall cartridge, etc. I called HP Tech Support. They ultimately concluded the internal chip had failed and offered to replace the 6310 with a new 6310 for $97.00. Not sure what I will do at this point.

  • lamberti51 May 15, 2009

    Same error message. How do you get the printer to work wothout the left cartridge installed?

  • Anonymous May 17, 2009

    I turned on the printer and it began its catridge check, almost immidatly it says "cartridge on left must be replaced." I know the cartridge is not empty, its still fairly new.

    once the error message comes up, it refuses to print. I've alredy tryed cleaning the contacts on both the cartridge and the printer and still no improvement...



    help please

  • Knowsum Dec 11, 2012

    I followed your suggestions yesterday evening and it worked. It is still OK this morning. Thanks to Celtichazard and fingers crossed.

×

7 Answers

  • Level 1:

    An expert who has achieved level 1.

    Governor:

    An expert whose answer got voted for 20 times.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 2 Answers

Hi for solution do this
First put out of the printer the Ink Cartriges then
press 4 + # + OK this send you a info menu
with the nav. Keys go to CHECKSUM FOR RELOCK DATA IMPUT press Ok 5 times . Then Go out there by pressing Cancell Button ant there you go if this dosnt work at the 1rs time you need 2 o 3 times more to ensure relock data ok
bye :)

Posted on Apr 06, 2011

  • 4 more comments 
  • blonderascal Aug 17, 2011

    Why is this coming up all the time? Does it mean my printer is going bad?

  • Martin Choi Oct 06, 2011

    awsome!!!!!!! I was looking on line for anweres and fortunately i found this page.
    thank you, thank you, thank you, thank you

  • fernando
    fernando Dec 28, 2011

    it works for only one print. then the error pop up again

  • app_3rp12422
    app_3rp12422 Mar 27, 2012

    Jeah! Thank you Celtichazard, your fix worked for me ;)
    Have no problems any longer since I followed these steps.

  • jrlundine
    jrlundine Feb 06, 2013

    Thank you!! you just saved me $75 in useless 'incompatable' cartriges for my 'obsolete' printer :)

  • Sagar May 26, 2013

    The best and quickest fix for this problem yet!!

×

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 193 Answers

Try reinstalling the printer.

Posted on Nov 14, 2008

  • app_3rp12422
    app_3rp12422 Mar 10, 2012

    Great job Mr. hanson. YOur fix worked for me as well ;)
    although it is a great mystery to me why it did.

  • app_3rp12422
    app_3rp12422 Mar 27, 2012

    Sorry Mr. Hanson, I commented on the wrong post :( The fix that solved my problem was the one from Celtichazard down under your one.

×

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

No solution, just concern that this has happened to others.
We have two 6310 HP printers. Getting error in one printer. Can take the cartridge to the other printer and it works fine.
Have tried 3 different color cartridges - all work in one of the 6310 HP Printers, all give error in the other 6310 printer.
My daughters printer is the one giving the error. Not sure when she bought it.
I think it's time to buy a different printer.
-- Thanks for posting your problems. I was going to take apart the printer and look for a loose wire, but it sounds like a defect from HP.

Posted on Jul 24, 2009

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I am using a Dell Inspiron PC running Vista Home Basic. I was using a substitute Black 337 cartridge with extra ink which I had bought from Phoenix -- this has worked successfully for weeks. I had theCartrdige Error problem for the first time today.

I seem to have resolved the problem by unplugging the USB cable from the HP Officejet 6310 printer, uninstalling all the HP software, reinstalling the HP software from the disc and then plugging in USB cable. I then bought a new HP Black 337 Cartridge and on installing it, the printer displayed "genuine black printer cartridge installed" and all now works OK.

Interestingly a few days back the printer was only printing the upper half of letters (Arial 11) on every third line. HP asked me to use the drivers for the HP 990c printer which soved the problems !!!

Posted on Dec 02, 2008

  • Celtichazard Apr 06, 2011

    Hi try 4 + # + OK this send you to a info menu. then go checksum for relock data imput press OK 4 times then cancell button to get out of this sub menu and there you go the printer works fine again if this not solution at the first time may be you ned 2 o 3 times more to ensure the relock data ok bye :)

×

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 7 Answers

Re: OfficeJet 6310 Tricolor (93/95) Cartridge Stops Working After Replacing B/W (92) Cartridge . Options . . .. 04-26-201210:27 PM 1. Remove all cartridges and turn off printer 2. Unplug printer and wait one minute 3. hold down # and 9 while plugging power cord back in. 4. Wait a few seconds, then press the power button. 5. Display should read "Full Null Reset" 6 Only install color cartridge. Close cover 7. Wait for machine to ask for black cartridge, then open cover and install black cartridge. 8. Close cover 9. Alignment page should be printed automatically. ..

Posted on Apr 27, 2012

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Habit-Forming:

    Visited the website for 3 consecutive days.

    Hot-Shot:

    An expert who has answered 20 questions.

  • HP Expert
  • 40 Answers

If you have ever been frustrated by the error messages with the installation of new hp cartridge then there are some few points that can help you.
1) Reinstall your ink cartridge : first you open the cover of your orinter and check it then you carefully remove the cartridge.
2) place the cartidge in holder and close the cover and turn off the printer for a while.
3)After this time interval of one minute make printer and try to print a test page and if the cartidge still brings the error message please read the next step.
If you not getting this properly then you should call on 1-888-924-2961 toll free number anytime for hp printer support services.
Technical Support For HP Printer

Posted on Aug 11, 2016

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

Hi guys, this page helped me a lot. But it does not work as a permanent fix. To change the Printer Region code at least on the 6310 you need to call HP (need to be able to print a Printer settings page, they will step you through it) and based on the info you provide from the printed page, they have a key generator that you input into your PC printer preferences that will change the region code.

By the way it does not work all the time...but it did for me :)

Posted on Dec 08, 2012

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I replaced the K cartridge and i get this caution. I-Unit End Replace K


If "[Color name] Toner Empty. Replace with a new toner cartridge." is displayed and printing stops, replace with a new toner cartridge.
([Color name] indicates one of the following: C or Cyan, M or Magenta, Y or Yellow, K or Black.)

Jan 10, 2017 | The Office Equipment & Supplies

1 Answer

My sharp color copier Mx 3100n is indicating F2-73 after using 88-1 how do I restore it


Hello Tijjani,
The error code that you are experiencing is as follows;
F2 73 IMPROPER TONER CARTRIDGE DETECTION (YELLOW)
You need to replace the yellow cartridge with the proper part # Item Number: MX 31NTYA, MX31NTYA.

Good Luck!
Rich Lilja

Jan 08, 2017 | SHARP MX-3100N

1 Answer

My printer brother dcp7065dn disply 71 and72 error


This is codes for the ink cartridge. The code means there is a problem with the cartridge. Change them both and restart the machine.

Jan 13, 2015 | Office Equipment & Supplies

1 Answer

How to clean ink absorber for canon mp237


First of all open the ink cartridge of your printer.
When the ink cartridge would move all the way over, then disconnect the power cord of your printer.
Now pull the frame of rubber from the printer and remove ink pads.
To clean ink pads you may place them in a bowl having warm water and start rubbing and squeezing them to clean it from ink.
After removal of ink, keep the pads separate for dry.
When the pads get dry completely, place them back in rubber frame.
Reinstall the rubber frame in your printer.
For deep guide and support refer to-
Canon Pixma Mp237 Manual

Oct 07, 2013 | Canon PIXMA MP230 Multifunction color...

1 Answer

Hp laserjet m1522f error 5 turn off and on


Hi, Error 5 is a Scanner error. When turning the printer on, have the lid up so you can watch the scanner movement. Does it move smoothly? It should go through a warm up and you should be able to watch the scanner movement. If there is a problem with the scanner, there isn't a lot you could do except. The service manual says the scanner assembly should be replaced. If it was my printer, I would try to take a closer look at the scanner assembly and check to see if the scanner unit is bound up somewhere, or maybe a drop of 3 in 1 oil on the scanner rails. Let us know what happens.
thanks

Oct 02, 2013 | Office Equipment & Supplies

1 Answer

Problem installing drivers for HP 4355 printer in vista 32bit OS


Vista OEM Cd usually doesnt come with drivers.

Printer should have come with its own cd which contains both the software & drivers.

If it didn't come with any
You can try using windows update
or
downloading drivers from hp site

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&cc=us&dlc=en&product=1138373&lang=en

Feb 24, 2008 | Office Equipment & Supplies

6 Answers

Printer won't recognize cartridge


I had the same problem. I'm not sure but I think I replaced the cartridges when the printer was on because I turned the printer off and removed one of the cartridges. When I turned the printer back on it recognized that cartridge but not the others. I turned the printer off again, rmoved all cartiridges and put them back in when the printer was still off. When I turned the printer on again I had no problems. So...try turning off the printer, rmove all cartridges, then put them back in and restart printer. Hope this works for you .

Nov 28, 2007 | Epson Stylus 2200 InkJet Photo Printer

2 Answers

Samsung kicked out hp 3in 1 printer already installed


Don't have your HP designated as the default printer (if possible)when you hook up the Samsung. When the Samsung is hooked up it sees the HP is the default printer. Well it can't have that, they discard the HP drivers. What does Samsung care about HP drivers theres only one printer port setup and thats the USB port you have them sharing. So yes you need to get a second cable. Tim

Jan 29, 2007 | Samsung SPP-2020 Thermal Photo Printer

Not finding what you are looking for?
HP Officejet 6310 All-In-One InkJet Printer Logo

11,101 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Vinaya Kumar...
Vinaya Kumar...

Level 3 Expert

1121 Answers

Seeker5211
Seeker5211

Level 3 Expert

1088 Answers

kakima

Level 3 Expert

98829 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...