Question about HP Officejet 6310 All-In-One InkJet Printer
I switched the printer on yesterday morning and had theimmediate display "Cartridge Error: Cartridge on left must be replaced”. The cartridge was new (ish) but I replaced it and got exactly the samemessage. I followed the electrical contacts cleaning tips from HP - nodifference. Someone posted a tip of removing the left (colour) cartridgeand this has allowed me to use the printer in black and grey scales, which is adefinite improvement.
Sometime prior to this problem I allowed a download of a program update for the HP. I also tried the HP with the PC turned off but got the same message.
Hi for solution do this
First put out of the printer the Ink Cartriges then
press 4 + # + OK this send you a info menu
with the nav. Keys go to CHECKSUM FOR RELOCK DATA IMPUT press Ok 5 times . Then Go out there by pressing Cancell Button ant there you go if this dosnt work at the 1rs time you need 2 o 3 times more to ensure relock data ok
Posted on Apr 06, 2011
No solution, just concern that this has happened to others.
We have two 6310 HP printers. Getting error in one printer. Can take the cartridge to the other printer and it works fine.
Have tried 3 different color cartridges - all work in one of the 6310 HP Printers, all give error in the other 6310 printer.
My daughters printer is the one giving the error. Not sure when she bought it.
I think it's time to buy a different printer.
-- Thanks for posting your problems. I was going to take apart the printer and look for a loose wire, but it sounds like a defect from HP.
Posted on Jul 24, 2009
I am using a Dell Inspiron PC running Vista Home Basic. I was using a substitute Black 337 cartridge with extra ink which I had bought from Phoenix -- this has worked successfully for weeks. I had theCartrdige Error problem for the first time today.
I seem to have resolved the problem by unplugging the USB cable from the HP Officejet 6310 printer, uninstalling all the HP software, reinstalling the HP software from the disc and then plugging in USB cable. I then bought a new HP Black 337 Cartridge and on installing it, the printer displayed "genuine black printer cartridge installed" and all now works OK.
Interestingly a few days back the printer was only printing the upper half of letters (Arial 11) on every third line. HP asked me to use the drivers for the HP 990c printer which soved the problems !!!
Posted on Dec 02, 2008
Re: OfficeJet 6310 Tricolor (93/95) Cartridge Stops Working After Replacing B/W (92) Cartridge . Options . . .. 04-26-201210:27 PM 1. Remove all cartridges and turn off printer 2. Unplug printer and wait one minute 3. hold down # and 9 while plugging power cord back in. 4. Wait a few seconds, then press the power button. 5. Display should read "Full Null Reset" 6 Only install color cartridge. Close cover 7. Wait for machine to ask for black cartridge, then open cover and install black cartridge. 8. Close cover 9. Alignment page should be printed automatically. ..
Posted on Apr 27, 2012
If you have ever been frustrated by the error messages with the installation of new hp cartridge then there are some few points that can help you.
1) Reinstall your ink cartridge : first you open the cover of your orinter and check it then you carefully remove the cartridge.
2) place the cartidge in holder and close the cover and turn off the printer for a while.
3)After this time interval of one minute make printer and try to print a test page and if the cartidge still brings the error message please read the next step.
If you not getting this properly then you should call on 1-888-924-2961 toll free number anytime for hp printer support services.
Technical Support For HP Printer
Posted on Aug 11, 2016
Hi guys, this page helped me a lot. But it does not work as a permanent fix. To change the Printer Region code at least on the 6310 you need to call HP (need to be able to print a Printer settings page, they will step you through it) and based on the info you provide from the printed page, they have a key generator that you input into your PC printer preferences that will change the region code.
By the way it does not work all the time...but it did for me :)
Posted on Dec 08, 2012
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Posted on Jan 02, 2017
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