Question about HP Officejet 6310 All-In-One InkJet Printer

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HP Officejet 6310 All-in-One ''Cartridge Error: Cartridge on ...''

I switched the printer on yesterday morning and had theimmediate display "Cartridge Error: Cartridge on left must be replaced”. The cartridge was new (ish) but I replaced it and got exactly the samemessage. I followed the electrical contacts cleaning tips from HP - nodifference. Someone posted a tip of removing the left (colour) cartridgeand this has allowed me to use the printer in black and grey scales, which is adefinite improvement.
Sometime prior to this problem I allowed a download of a program update for the HP. I also tried the HP with the PC turned off but got the same message.

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  • 4 more comments 
  • Knowsum Nov 15, 2008

    I did un-install the whole of the HP software and re-installed it through the original disk. I thought it was OK when the printer asked for 'page alignment' and went through the process and printed its alignment page in colour and black and white.
    When if finished a message came up that the left cartridge was incorrectly installed, should be removed and refitted. After this it was all downhill. Same error message as before and the only way to use the printer is to take out the left (tri-colour) cartridge.
    Any further appropriate suggestions gratefully received.

  • dbeach99 Nov 27, 2008

    Same problem here... it tells me to replace my color toner. It works if I remove the color toner, but keep getting the same message when I put the color toner back in.

  • Anonymous Dec 02, 2008

    I have the same problem. Everything was fine until the "cartridge error" report came on. I tried several fixes, restart, reinstall cartridge, etc. I called HP Tech Support. They ultimately concluded the internal chip had failed and offered to replace the 6310 with a new 6310 for $97.00. Not sure what I will do at this point.

  • lamberti51 May 15, 2009

    Same error message. How do you get the printer to work wothout the left cartridge installed?

  • Anonymous May 17, 2009

    I turned on the printer and it began its catridge check, almost immidatly it says "cartridge on left must be replaced." I know the cartridge is not empty, its still fairly new.

    once the error message comes up, it refuses to print. I've alredy tryed cleaning the contacts on both the cartridge and the printer and still no improvement...

    help please

  • Knowsum Dec 11, 2012

    I followed your suggestions yesterday evening and it worked. It is still OK this morning. Thanks to Celtichazard and fingers crossed.


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Hi for solution do this
First put out of the printer the Ink Cartriges then
press 4 + # + OK this send you a info menu
with the nav. Keys go to CHECKSUM FOR RELOCK DATA IMPUT press Ok 5 times . Then Go out there by pressing Cancell Button ant there you go if this dosnt work at the 1rs time you need 2 o 3 times more to ensure relock data ok
bye :)

Posted on Apr 06, 2011

  • 4 more comments 
  • blonderascal Aug 17, 2011

    Why is this coming up all the time? Does it mean my printer is going bad?

  • Martin Choi Oct 06, 2011

    awsome!!!!!!! I was looking on line for anweres and fortunately i found this page.
    thank you, thank you, thank you, thank you

  • fernando
    fernando Dec 28, 2011

    it works for only one print. then the error pop up again

  • app_3rp12422
    app_3rp12422 Mar 27, 2012

    Jeah! Thank you Celtichazard, your fix worked for me ;)
    Have no problems any longer since I followed these steps.

  • jrlundine
    jrlundine Feb 06, 2013

    Thank you!! you just saved me $75 in useless 'incompatable' cartriges for my 'obsolete' printer :)

  • Sagar May 26, 2013

    The best and quickest fix for this problem yet!!


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Try reinstalling the printer.

Posted on Nov 14, 2008

  • app_3rp12422
    app_3rp12422 Mar 10, 2012

    Great job Mr. hanson. YOur fix worked for me as well ;)
    although it is a great mystery to me why it did.

  • app_3rp12422
    app_3rp12422 Mar 27, 2012

    Sorry Mr. Hanson, I commented on the wrong post :( The fix that solved my problem was the one from Celtichazard down under your one.


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No solution, just concern that this has happened to others.
We have two 6310 HP printers. Getting error in one printer. Can take the cartridge to the other printer and it works fine.
Have tried 3 different color cartridges - all work in one of the 6310 HP Printers, all give error in the other 6310 printer.
My daughters printer is the one giving the error. Not sure when she bought it.
I think it's time to buy a different printer.
-- Thanks for posting your problems. I was going to take apart the printer and look for a loose wire, but it sounds like a defect from HP.

Posted on Jul 24, 2009

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I am using a Dell Inspiron PC running Vista Home Basic. I was using a substitute Black 337 cartridge with extra ink which I had bought from Phoenix -- this has worked successfully for weeks. I had theCartrdige Error problem for the first time today.

I seem to have resolved the problem by unplugging the USB cable from the HP Officejet 6310 printer, uninstalling all the HP software, reinstalling the HP software from the disc and then plugging in USB cable. I then bought a new HP Black 337 Cartridge and on installing it, the printer displayed "genuine black printer cartridge installed" and all now works OK.

Interestingly a few days back the printer was only printing the upper half of letters (Arial 11) on every third line. HP asked me to use the drivers for the HP 990c printer which soved the problems !!!

Posted on Dec 02, 2008

  • Celtichazard Apr 06, 2011

    Hi try 4 + # + OK this send you to a info menu. then go checksum for relock data imput press OK 4 times then cancell button to get out of this sub menu and there you go the printer works fine again if this not solution at the first time may be you ned 2 o 3 times more to ensure the relock data ok bye :)


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Re: OfficeJet 6310 Tricolor (93/95) Cartridge Stops Working After Replacing B/W (92) Cartridge . Options . . .. 04-26-201210:27 PM 1. Remove all cartridges and turn off printer 2. Unplug printer and wait one minute 3. hold down # and 9 while plugging power cord back in. 4. Wait a few seconds, then press the power button. 5. Display should read "Full Null Reset" 6 Only install color cartridge. Close cover 7. Wait for machine to ask for black cartridge, then open cover and install black cartridge. 8. Close cover 9. Alignment page should be printed automatically. ..

Posted on Apr 27, 2012

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If you have ever been frustrated by the error messages with the installation of new hp cartridge then there are some few points that can help you.
1) Reinstall your ink cartridge : first you open the cover of your orinter and check it then you carefully remove the cartridge.
2) place the cartidge in holder and close the cover and turn off the printer for a while.
3)After this time interval of one minute make printer and try to print a test page and if the cartidge still brings the error message please read the next step.
If you not getting this properly then you should call on 1-888-924-2961 toll free number anytime for hp printer support services.
Technical Support For HP Printer

Posted on Aug 11, 2016

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Hi guys, this page helped me a lot. But it does not work as a permanent fix. To change the Printer Region code at least on the 6310 you need to call HP (need to be able to print a Printer settings page, they will step you through it) and based on the info you provide from the printed page, they have a key generator that you input into your PC printer preferences that will change the region code.

By the way it does not work all the time...but it did for me :)

Posted on Dec 08, 2012

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