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I have a HP Fax-900, it has been shut off for awhile and when I turned it on the window said " Printer error info code 311. My book does not give this code, so I don't know how to fix the problem.

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Make sure the ink cartridge carrier moves back and forth smoothly, 3 -in-1 oil will help.

If you see a long plastic strip in back of the ink carrier clean that gently with soapy water.

Posted on Nov 14, 2008

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Error code 311


The Error 311 indicates a communication error between the Mac and the printer. If you upgraded the Mac from Leopard to Snow Leopard, there could be older driver files for the iP4300 that are conflicting with the new driver. Therefore I would start your repair by trashing all of the Canon files.

The first step is to disconnect the USB cable between the printer and the Mac.

The next step is to delete the current printer queue for the iP4300. Open Print & Fax, select the iP4300 in the list and click the minus ( - ) button to remove the queue. You can now exit Print & Fax.

The third step is to remove the Canon files. These are located in HD > Library > Printer > Canon > BJPrinter. Select all the files inside this folder and trash them. Then empty the Trash and restart the Mac.

With the Mac restarted, you can now run the installer for the 10.6 driver you downloaded from the Canon web site. Ensure this driver is version 10.26.0.0.

Once the driver has been installed you can connect the iP4300 USB cable to the Mac again and open Print & Fax. If the install has worked, the printer should automatically appear in the Printers list (note that this can take several seconds). If the printer does not appear, click + to add and select the Default view. The iP4300 should appear in this view. Select it and click Add. You may get a prompt stating the printer is already installed. If so, cancel this install and try printing with the new iP4300 queue.

If the error message still occurs, then I would try another USB cable. They have been known to cause the 311 error.

Nov 09, 2015 | Office Equipment & Supplies

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Ajkill has suggested the perfect solutions guys jut follow that. <a href="http://www.exceltoner.ca/">ink</a>


We need to clear out these error codes stored in your printer NVRAM or memory! Shut down the printer and pc associated with it. Remove data cable and reinstall the software for this printer, press and hold the power button on the printer for 15 seconds, then reconnect the printer after software installation is successful. This process will clear the error codes that you keep receiving.

Jan 22, 2011 | Xerox Office Equipment & Supplies

1 Answer

Pnafax UF-322


do you get the error code immeditely after turning it on or shortly after on

Thank You,

Mikey

Apr 03, 2008 | Panasonic Panafax UF-333 Plain Paper...

1 Answer

HP OfficeJet 9110 - Receive Fax Error 223


HP Officejet 9100 All-in-One Series - Changing the Fax Baud Rate Parameters Information It is possible to lower the transmission speed of the initial handshake of the HP Officejet 9100 to a lower value that may aid in compatibility and resolve 223, 232, and 283 errors. The following steps will walk you through configuring the setting. These are temporary settings. If the unit loses power, the settings need to be reconfigured. From the front panel:
  1. Press and hold the * key for 3 to 5 seconds until the display screen reads Test -001+ .
  2. Enter in 620 on the key board, and press the Check Mark and the screen will read Cfg param id:
  3. Enter the parameter ____ on the key board and press the Check Mark.
    • 159 - Receiving Fax baud rate
    • 153 - Transmitting Fax baud rate
    The screen will read Cfg param val: 26
  4. Enter in the value ____ and then press the Check Mark .
    • 0 = V.17 14400
    • 2 = V.17 9600
    • 6 = V.29 9600
    • 10 = V.27 2400
    Screen will read Test -001+
  5. Press the Reset button until you get back to Ready *

Mar 04, 2008 | HP Officejet 9110 All-In-One InkJet...

2 Answers

No Scan Options Error Message


Vista?

Pressing of scan button feature is no longer supported by hp drivers, if installed correctly one scans using scanners and fax


When the scan button is pressed on the printer, nothing happens. The scan button does not work correctly. Solution Scan documents using Windows Fax and Scanning or Paint. Scanning with Windows Fax and Scanning
  1. Click the Start (c00845897.gif ) icon.
  2. Click All Programs .
  3. Click Windows Fax and Scanning .
  4. Click New Scan .
  5. Click File and then click Scan .
Scanning with Paint
  1. Click Windows .
  2. Click All Programs .
  3. Click Accessories .
  4. Click Paint .
  5. Click File and then click From Scanner or Camera .
  6. Click Scan .
Cause The drivers in the Windows Vista operating system do not support button press functionality on the printer. link to above info from HP

Dec 11, 2007 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

The printer will not scann to the computer


Are you able to print? I suspect so. If not your probably looking at a bad cable or corrupt windows drivers.

The director software uses it's own system to talk to the printer via scan / fax though printing is controlled by windows itself. Since scan and fax are the same function to the printer, essentially i would start by re-installing the director software.

1. Remove it via add/remove programs, don't reinstall over. It may work but you'll likely just waste time, you want all it's files gone and replaced with new ones.

2. If that has no effect remove the printer from Control Panel > Printers. Also remove the scanner device from Control Panel > System > Hardware > Device Manager >

3. Reboot, windows doesn't really remove things till you shut it off.

4. Install the director software again, hook up the printer when asked.

Again:

If you can print at all communciation with the device is perfectly fine from a hardware perspective.

If you can fax without the computer then your scanner and such is fine from a hardwware perspective.

So your problem is simple software, either windows devices install or hp director. Both simple to remove and re-input.

It's very

Nov 09, 2007 | HP Photosmart 2710 All-In-One InkJet...

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