Question about HP Office Equipment & Supplies

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Changed both cartriges and still poor quality prints

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  • Johnny Massengill
    Johnny Massengill May 11, 2010

    Did you refill old cartridges or did you get genuine HP cartridges?

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In general, after years of use, gunk accumulates in the holder where the ink cartridges rests when not in use. Then this gunk attaches to the print head clogging it. This causes streaks across the paper and poor print quality.
Also, print heads wear out after time. Cartridges should only be refilled a few times before being replaced with new.
First. Use alcohol, and try to clean out the holder where the cartridge rests when not in use. It may be a little hard to get to. Use Q-Tips, paper towels, cotton balls, whatever works for you.
Second. Clean the print heads themselves. Using a paper towel, wet with alcohol, wipe he print heads on the cartridges gently. Also gently clean the contacts and allow them to dry.
Third. As a last resort, only if the first two suggestions don't help. Hold the print heads under hot running water for 30 seconds, then blot on a paper towel to day. Try to keep the contacts as dry as possible, if they do get wet (and they probably will), allow them to dry before re installing the cartridge.
Lastly, try new (not re-manufactured or refilled) cartridges.

Posted on Nov 14, 2008

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If you have cleaned the print heads then you may need to check the printer settings and check what the quality is set at. If you want good quality prints then make sure you select the correct options in the printers settings.

Posted on Nov 14, 2008

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