Re: Thomson TopupTV DV3 160 will not record programmes
Purchase one of the automatic searching programmable remotes. Make sure that it is a remote that can search and not one that only has a list. I found that a lot of inexpensive ones (less than £20) do get to work some basic functions - recording included. The usual way to set these up is to set the device you want to control to on and set the remote to search for the code. When the device turns off you will have found a code which you store - please note that there maybe multiple codes that work with a device and it is just a matter of trying each reactive code in turn for the closest functionality. In other words some codes might appear to change channels give menus but not work with the coloured buttons whereas another code later on the sequence might do everything. So its a long process to ensure you have the right code, but once its found - you have a remote again. It can also be setup to run multiple devices - so one control does the lot!
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Sounds to me like your hard drive is full. Do you use the topup tv part of the box? If not, deselect all the topup tv channels. This will free up a significant amount of drive. Failing that, you'll have to delete some of your programs, sorry! To deselect topup tv channels; Go into the menu option, Customise Top Up TV Anytime, and de-activate all the selected channels
Does your Thomson DTi6300 fail to power on normally and displays a solid amber light?
During the past few days we have been made aware of an issue affecting a number of our customers with a Thomson DTi6300 box. Customers have been experiencing problems with their box failing to come out of standby mode and typically showing a constant amber light on the front panel.
This fault is due to a broadcast issue which has led to a corrupt file being loaded onto the hard disk. Only Thomson DTi6300 boxes have been affected. If you have been experiencing problems of this nature first of all try switching your box off at the wall and leave for twenty seconds. If this does not work, please try the following procedure.
Please note this will unfortunately cause recordings in your programme library to be lost which we?re very sorry about. You may have to try this procedure a few times in order to resolve the issue as it requires complete attention and precise timing.
1.Disconnect the power supply from the unit by removing the power cable from the back of the box. 2.Wait 20 seconds and then put the power cable back in while pressing the 'standby/power on' buttonrepeatedly on the front panel of the box. 3.Release the standby button as soon as you see a light flash on the front of your box and thenimmediately press the arrow buttons on the front panel quickly and in the following sequence:Up, Down, Left, Right (please note this is not the order the arrow buttons appear on the box). 4.Your box should then show the amber light with the green light flashing until the disk re-format has been completed which will take around 60 seconds. The box should return to a solid red light (standby) automatically. If after 2 minutes your box still does not display a solid red light, please repeat steps 1-4. 5.When you return to the TV GUIDE screen, you will now need to scan for channels to restore your Top Up TV channel logos. To do this, please select Option 4 (set-up) from the Main Menu, followed by option 1 (scan for channels). 6.IMPORTANT: Once you have completed your channel scan, you will need to select option 5 from the Main Menu (Choose your channels) to re-select all those channel providers you would like Top Up TV to download shows from.
We?re really sorry if you have been affected by this issue and greatly regret any inconvenience this may have caused.
Please note that we are currently aware of an issue affecting some Thomson DTi6300 boxes.
If your DTR will not come out of standby and is not responding to your remote control, please try the following procedures.
Step 1: Power cycle
First of all, remove the power to the box and wait 20 seconds before restoring power.
Wait while the box tries to restart and allow 2 -3 minutes for this to complete.
Try this at least twice.
If it doesn't go to the solid green light then proceed to the next step.
Step 2: Front Panel Reset
Note: This procedure will unfortunately cause you to lose all of the
recordings that you have stored on the box. You will need to be able
access the back of the DTR and the front panel buttons
1. Remove power to the unit by removing the power cable from the back of the DTR.
2. Wait 20 seconds and restore the power cable while holding in the standby/power on button on the front panel of the DTR.
3. Release the standby button immediately you see a light 'blip' on the
DTR front display and then immediately press the following front panel
arrow buttons in sequence Up>Down>Left>Right
4.The DTR will now show the Orange LED with the Green LED flashing
until the format has been completed in about 60 seconds. The DTR will
return to ON automatically.
5. If requested, perform a channel scan to complete the operation.
We apologise for any inconvenience caused. Our Customer Services
department can also be contacted on 08444 159 159. However, please note
that we are currently experiencing high call volumes and so may not be
able to answer your call as quickly as we would like.