Question about SanDisk Sansa Connect MP3 Player

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Sansa connect is frozen

My sansa connect will not unfreeze,i can not find a solution.

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  • Worship_girl Dec 02, 2008

    Ya my connect is frozen too.

    for the past week, I'll try and turn it on, but it freezes on the welcome screen. so I turn it off. It's really annoying.

    I want my money back!

  • sparky737 Jan 22, 2009

    mine is frozen on the gathering info
    screen won't turn off/on just sits there
    very aggravating! would not recommend to
    anyone


  • Anonymous Mar 21, 2009

    i have the biggest problem
    1.my sansa is not recognised by my computer
    2.wheni connect it it shows new hardware found but its ask install fromspecific location or from cd when i do it from cd its shows nothing its says not found
    3.my sansa is not working at all screen is black and only blue light on ring is there
    4.i want to format it how i do
    5.how do i use msc or m,tc on my sansa the screeen is black
    plz help

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Somewhere there may be a very small hole in the player into which you can push a non metallic pin and hold it for 30 seconds and it should reset, if you have no hole try holding the power button on for 45 seconds.

Posted on Mar 21, 2009

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1 Answer

It is frozen i have the 1g sansa clip mp3 player how do i unfreeze it


You MP3 player may have a pin hole RESET button on the back of the player, use a pin or straighten paper clip and insert it into this pin hole. This button may be able to unfreeze your player.

Apr 04, 2011 | SanDisk Sansa Clip MP3 Player

1 Answer

My sansa mp3 has frozen nothing moves,it is on , how can i dislock it


Hi,the Sansa is a portable media player made by SanDisk. As with all portable media players, there may come a time when your Sansa freezes up for one reason or another. This can be incredibly frustrating. Fortunately, there are a handful of different methods you can use to unfreeze the player.

Instructions

Wait for the battery in the Sansa to die completely. Once the battery is dead, you can plug the Sansa into your computer and download a firmware update for your particular model (see Resources below). You can also remove the battery from the Sansa if you want to speed up the process.


Plug the Sansa back into your computer. If the computer recognizes the device, the player should begin charging right away. This will unfreeze your Sansa.


Hold the power button down for roughly 10-20 seconds. The Sansa should turn off. Wait a few seconds and then turn the player back on.


Hold down the center button and the menu button at the same time. Do this for up to 30 seconds while watching the display screen.


Hope it helped.

Thanks for using fixya.

Jan 12, 2011 | SanDisk Sansa Clip MP3 Player

1 Answer

Its just frozen


Hi there,

Well first of all you can try the following steps -
1. Unfreeze a frozen Sansa Clip by pushing the power button up and holding it for 20 seconds. Release it, and then turn it on again.
2. Go to the Sansa website and download the "Sansa Firmware Updater."
3. Select "Run" when the updater installs. (Installation will take less than two minutes.)
4. Wait for the Sansa Firmware Updater to run through its system test. It will ask you to connect the Sansa Clip to the computer to update your Sansa's software.
5. Connect the Sansa Clip and then remove it from the computer when instructed. If this process does not unfreeze your Sansa Clip, contact Sansa support at the Sansa Firmware Updater website.

Good Luck!!

Thanks

Apr 15, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

Frozen


Try locating the reset button, it's pin hole size, usually on the bottom, or back of the unit. Depress that for several seconds to reset the unit, that would help.

Feb 07, 2010 | SanDisk Sansa e260 MP3 Player

1 Answer

I left my Sansa Clip MP3 Player plugged in while putting my laptop into hibernation. Now player does not response, I can't turn it on, and laptop doesn't recognize it at all.


    Complete Reset of Sansa Clip
  1. Step 1 Turn Sansa Clip on. Press the "Menu" (Home) button on the Sansa Clip.
  2. Step 2 Press the bottom of the scroll wheel until you reach the "Settings" screen. Push the center button to choose "Settings."
  3. Step 3 Scroll down to "Reset All," and select. You will be asked to confirm the reset. Select "Yes." This option will simply allow you to reset the language and location settings on your Sansa Clip. It will not erase data from the clip. To do a complete factory restore, follow steps 4 and 5.
  4. Step 4 In the "Settings" menu, scroll down until you reach "Format" and then select. You will be asked to confirm if you wish to format. Select "Yes."
  5. Step 5 Wait for the screen to say "Formatting Complete." You have now cleared all the files from your Sansa Clip and reset it to factory settings.
  6. Resetting a Frozen Sansa Clip
  7. Step 1 Unfreeze a frozen Sansa Clip by pushing the power button up and holding it for 20 seconds. Release it, and then turn it on again.
  8. Step 2 Go to the Sansa website and download the "Sansa Firmware Updater."
  9. Step 3 Select "Run" when the updater installs. (Installation will take less than two minutes.)
  10. Step 4 Wait for the Sansa Firmware Updater to run through its system test. It will ask you to connect the Sansa Clip to the computer to update your Sansa's software.
  11. Step 5 Connect the Sansa Clip and then remove it from the computer when instructed. If this process does not unfreeze your Sansa Clip, contact Sansa support at the Sansa Firmware Updater website.

Aug 22, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

It has frozen so i am unable to use it.


To unfreeze it you must reset it = To reset sansa
Press to power on/off, enter menu, or hold 15
seconds to reset your Sansa.
Or-To reset the sansa = Hold down power button for20 seconds.

hope this helps u

all the best
prince

Aug 10, 2009 | Philips SA5125/37 MP3 Player

1 Answer

Screen frozen


Hold down the select button and the volume + button at the same time. This should reset it.

Feb 01, 2009 | SanDisk Sansa MP3 Player

1 Answer

How to unfreeze a sansa clip mp3 that won't turn off


plug it into the computer and shut down then take it out

Sep 07, 2008 | SanDisk Sansa Clip MP3 Player

2 Answers

Sansa m250 freeses on power up


throw it against the wall because sandisk is aware of this problem and does nothing about it... they should replace them for free but they don't... race condition in that firmware screws the player up...

Jun 17, 2007 | SanDisk Sansa m250 MP3 Player

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