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My e machine turns on okay but after a short while it freezes up

I have to turn it off manually. the cursor still moves but the computer does not respond to any command including to cont alt del.

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  • ballard7656 Nov 15, 2008

    I have windows XP and the computer boots up fine. After about 1/2 hour, it freezes and nothing moves except the cursor and I have to turn it off manually and reboot.

  • ballard7656 Nov 17, 2008

    My computer is 2 years old. No recent hardware installation, My husband and myself are the only users. 1 user account and 0 administrator account. I use most of the software that is installed I have never ran a error check on the harddrive and I recently defraged. I am unsure of the hard drive size but I am pretty sure I have alot of memory. We have no pets. I have high speed internet. The mouse pointer moves, SBC global provides its users with Norton anti virus and I also have Spyware doctor and spybot. I have checked the vents and the air from the fan is warm not hot.

  • ballard7656 Nov 22, 2008

    THANK YOU!!!! I finally got the courage to take the cover off. There was a ton of dust in the case. I blew it out yesterday and this morning I turned it on and it did not freeze up. I had held my hand over the vents and the air didn't feel hot, just warm. Anyway I took off the cover and it was full of dust. Once again thank you. You saved me alot of money!

  • bobfiala
    bobfiala May 11, 2010

    How old is it?

    Have you added any hardware, drives, or memory to it recently?

    Are you the only one that uses it, or do kids and others use it also?

    How many user accounts are there?

    How many administrator accounts?

    Is there a lot of software installed that never gets used?

    Have you ever run a error check on the hard drive?

    Have you ever de-fragmented the hard drive?

    Do you know the size of the hard drive(s), and how much free space is available on it/them?

    Do you have pets that shed, or have it in a dusty/dirty environment?

    Do you have a "always-on" internet connection?

    You said that "the cursor still moves". Do you mean that the mouse pointer still moves?

    Do you have an anti-virus installed and updated? If so which one?

    Do you use a mal-ware scanner such as Ad-Aware or Spybot Search and Destroy?

    Without knowing the answers, I'd guess overheating also. Though that doesn't explain the cursor/mouse movement. Fill in the blanks and I'll take another crack at it.

  • bobfiala
    bobfiala May 11, 2010

    So it turns on and boots in Windows without a problem?

    Which Windows operating system (98/XP/Vista)?



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I'm still leaning towards overheating (or maybe a virus). It you feel competent to do so, disconnect your computer, remove the cover and remove all dust, hair, and debris from the interior (a lot can accumulate after a few years). It's not really as hard as it sounds. You'll need a small can of compressed air (available at office supply or department stores), a smallish long bristled paint brush (or similar), and a vacuum cleaner with a hose. Disturb the dirt with the brush and the air, sucking it all up as you go. Be sure to clean the CPU well. It's square, with a heat sink and/or a fan mounted on top of it. Dust is not so bad. Hair and/or dust bunnies are worse, be sure to get it all. Wait a hour to be sure any moisture from the compressed air has a chance to evaporate before plugging it back in.

Run a system wide virus scan. Even though your anti virus is installed, and up to date, it doesn't mean a virus can't get onto your hard drive. Some viruses have a nasty habit of shutting down, crashing,or freezinng your PC when they can't do the things they want to.

You can also try running an error check. It's located near the Windows Defragmenter. Just scan and repair file errors, don't worry about the surface scan.

Go to and download and run program called CCleaner. It's free and safe. It will remove a lot of useless junk from your hard drive and also contains a light-weight registry cleaner that might help.

Let me know if any of this helps at all.

Posted on Nov 20, 2008

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It sounds like it may be overheating or there is a problem with a program that is running. For the overheating issue I would check the fans and make sure they are running by place your hand over the exhaust holes and feeling the temp of the air. It should be slightly warm but not hot.

If that seem ok you can try running Msconfig and disabling all startup programs one by one by these steps:

Start > Run > type Msconfig and press enter. After that click the startup tab. Here you will see programs that load when Windows starts.

If you recognize the program thats causing the issue, simply click the box to the left of the item to uncheck it and click OK. You will then be prompted to restart.

As the machine restarts, check to see if the issue has disappeared.

If so, great. Be aware that you that you will be prompted with a "System Configuration Utility" dialog that lets you know you are using Msconfig. If you don't want to be warned of this, click the box that says "Dont show this message..." and click OK.

If not, run Msconfig again, and uncheck the next suspicious program and repeat the process until the problem disappears.

Below is a link with information on using Msconfig. It also has other links that include information of some of the programs that you might see in the startup window of Msconfig.

There's is a "Disable all" button under the startup tab. But I wouldn't suggest using that initially. It is better to uncheck them one at a time so you can see what is causing the issue.

Hope this helps. Please remember to rate this information. Thanks

Posted on Nov 16, 2008


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