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Cd/dvd not working in my HP Laptop. DVD keeps spinning and making a clicking noise. When I click on My computer they diver appears but does not show that there is a disk in the drive

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Try cleaning the drive lens with a DVD cleaner product.

If this does not work, replace the drive.

Posted on Nov 30, 2008

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I have this problem myself................ heres the solution i used: turn the pc off, remove the side panel from the desktop and remove the cable from the DVD, i rebooted the computer with no dvd installed and logged into the OS, then i shut the computer back down, re-attached the dvd cable and rebooted the pc into windows and the disk inside the dvd was recognised

hope this helps

Posted on Nov 14, 2008

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  • Expert
  • 126 Answers

If it's clicking while spinning something in the drive may have broken. The platic parts they use in these drives can often snap. I would replace the drive.

Posted on Nov 14, 2008

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Blue Ray not working


One of the advantages of owning an HP Pavilion includes playing your favorite DVDs conveniently at home or anywhere with your HP Pavilion laptop or notebook.
Whether you have Windows 7 or Windows Vista, your HP Pavilion may experience problems playing your DVDs.
For example, sometimes you may have a DVD movie skip while playing, which can happen frequently with a lot of DVD handling, such as with rental DVDs.
Perhaps your DVD player does not recognize the DVD and rejects it.
When you troubleshoot your HP Pavilion DVD player, you become more acquainted with your HP Pavilion, plus you can get back to movie-watching sooner.
Clean the DVD if you notice any skipping while playing or if the DVD stops.
You can clean the DVD by wiping it from the center to the edge using a lint-free cloth and filtered water.
Avoid watching DVD movies while you have a virus system scan operating on your computer system.
Reschedule the virus scan to another time or disconnect the scan temporarily and then reconnect the scan when you have finished watching your movie.

Disconnect from the Internet while watching movies.
Other programs on your HP computer can access the Internet and disrupt the movie as you watch.
Turn off your printer, scanners and other external devices connected to your HP Pavilion while you watch movies.
This allows your computer to concentrate its resources on your DVD player.
Install the latest DVD player updates from the HP Support and Drivers website for the best DVD performance.
Test the DVD Drive
Insert the DVD into the HP Pavilion DVD drive. Close any window that opens automatically.
Click "Start" and then "Computer."
Right-click on the DVD player icon and then choose "Explore."
Check to make certain you placed the DVD into a DVD drive.
If the HP Pavilion DVD drive ejects the disc or prompts you to insert a disc, it does not recognize the DVD.
You can also try inserting another DVD disc. If you do not see folders appear, such as VIDEO_TS and AUDIO_TX, you may have a defective disc, or the DVD may not be compatible with your DVD drive, such as a Blu-ray disc.
Try a different DVD movie.
Insert a regular CD into the DVD drive to see whether HP can read it, after you have tried playing several DVDs.
If the drive can read the CD, it may not be the DVD drive.
Have the internal ribbon cable replaced if the drive cannot read the CD, or have the DVD drive replaced if a new cable does not help.
Reinstall DVD Software Windows 7
Click "Start," "All Programs," "Recovery Manager," and then "Recovery Manager." Click "Continue" if prompted by Windows 7. This will bring up the HP Recovery Manager window.
Click "Software Program Reinstallation" and then "Next."
This will bring up the HP Software Program Reinstallation window, which allows you to reinstall the programs that originally came with your HP Pavilion.
Click "Next" and then follow the instructions provided.
Restart your computer after the driver installation.
Select "Next" and follow the directions provided to recover and reinstall the DVD player software that came with your HP Pavilion.
Reinstall DVD Software Windows Vista
Click "Start," "All Programs," "PC Help and Tools" and then "Recovery Manager." This will bring up an HP window called Recovery Manager to help you recover HP Pavilion drivers and programs.
Click "Next" and then select "Yes" or "No" when prompted to perform a program recovery.
Select "Next" and follow the directions provided to recover and reinstall the DVD player software that came with your HP Pavilion.
HP Pavilion PC Laptop Blue Ray not working
Blu-ray disc technology continues to improve and advance, so simply having a Blu-ray player in your computer doesn't guarantee that all discs will play immediately.
The Hewlett Packard DV7 Entertainment Notebook has a Blu-ray player, but as the technology advances you have to keep the software and firmware on the system up-to-date to ensure compatibility.

Reboot your Pavilion notebook.
A minor miscommunication between the disc drive and Windows Vista or 7 may lead to a disc read error.
Rebooting clears your system's memory and forces Windows to reload all of your device drivers, which may resolve a minor kink.
Play your Blu-ray disc to see if the problem is solved.
Open QuickPlay and update it.
Double-click the "Update" button to open "Updates and Enhancements."
Double-click "Get the latest QuickPlay updates."
Select "Download now!" on the next screen and wait while the file downloads and installs.
Close and reopen QuickPlay and insert the Blu-ray disc again.

Update MediaStart regularly.
This program tracks updates for your Blu-ray player's firmware, the software coded onto the device to tell it what kinds of discs it can read.
Open MediaStart and select "Update your MediaStart." Updates are only listed when available, so if you don't see an update, check back in a few weeks.
Each update for the Blu-ray player enables you to play more recent discs, since some interactive features may not be compatible with older software.
Restart after each update.

Update your software on a disc-by-disc basis.
According to HP, some Blu-ray discs have special content protection and require new codes for you to play the movie.
These codes or disc-specific updates are stored on the disc.
If you are prompted to download a free update after inserting a disc, follow the prompts to do so. The updates will be different for each disc.

Check to make sure your player will play regular content if you continue to have issues with Blu-ray discs. It may be that the error is related to the drive, not the type of media.
Try a CD-ROM or a standard DVD to see if the disc responds.
If not, contact HP for a replacement or for drive-related troubleshooting.


HP blueray problems
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3744231&prodTypeId=321957&prodSeriesId=3744231&objectID=c01361837

Jul 23, 2013 | HP Pavilion PC Desktops

2 Answers

DVD drive on HP desktop does not read DVD's


Clean the cd/dvd with a laser lens cleaning kit. If that doesn't fix it then the cd/dvd drive will need to be replaced.

Jun 30, 2012 | HP Pavilion a1640n (RC663AA) PC Desktop

1 Answer

Fan just work for seconds


Replace the fan or your computer will run hot and keep turning off.

Or are you saying this is what happens when you power on the computer? if so: When you press the power button do you hear fansrunning, hard drive spinning, lights on the computer, hear any beeps or lightsconstantly blinking, hear the DvD/CD drive click and the light on the drawer ofthe DvD/CD turn on for a second or two? If so the laptop is trying toboot or may have booted, but the screen is not showing for some reason.

Beep tones and blinking lights tells the technicians what is going on with thelaptop and why it is not booting. Most times it's a motherboard issuewhen you hear beeps or blinking lights continuous.

Mar 28, 2012 | PC Desktops

2 Answers

My dvd/cd drive in not reading or working at all.


Try and clean the lens of the drive, test again , If the DVD is spinning and trying to read without success then it is possible that the drive is faulty.
You can recheck using device manager to see the properties of the CD drive , reinstall the driver, if DVD still spins without success then the drive can be the suspect.

Feb 23, 2011 | HP Pavilion m7560n PC Desktop

1 Answer

THE CD/DVD PLAYER ON MY HP PAVILION a1110n WILL NOT PLAY ANYTHING. IT SOUNDS LIKE IT IS SPINNING BUT, IT MUST NOT BE READING. I TRIED TO UPDATE THE DRIVERS BUT, I STILL CAN'T GET ANYTHING TO WORK. THE...


First of all check if the drivers are properly installed in device manager:-
Right click on Computer and then click Properties--device manager, expand CD/DVD Rom drive and check if the driver is installed.
If driver is installed right click on it and click on delete and then restart the computer.

If the above step doesn't help then try to delete upper/lower filter in registry:-
Click Start--Run type 'regedit' and press enter and now expand the following-
HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
4D36E965-E325-11CE-BFC1-08002BE10318
now on the right panel right click the 'upper filter' and click delete and then right click the 'lower filter' and then click delete.

If these steps doesn't help then it means there is a hardware fault with your dvd/cd drive and you need to replace the same.

Dec 19, 2010 | HP Pavilion a1110n (PX743AA) PC Desktop

1 Answer

My HP Model w1097 does not read CD/DVD drive TSST corp cddvdw ts-h6532


Most likly the drive is bad. Try click start. click on my Computer. Right click the CD/DVD drive. Click properties. Click on Hardware. Does it say. This Device Is Working Properly? If not click on troubleshoot. At the HP web site you can get the latest driver for your CD/DVD drive. You can also insert a CD Go to my computer as stated earlier Right click CD/DVD drive to see what is on the disc. Or click play to see if it works. make sure you choose a default player. Hope this helps.

Jun 22, 2009 | Gateway GT5408 PC Desktop

1 Answer

My dvd was deleted from my laptop. I need a dvd player replaced


if you insert the CD movie files go to My Computer icon then click the DVD player icon and open or click double the icon of DVDplayer then if you see the folders of CD movei click the folder name Mpeg then click open with Media Player...good Luck and Have a Nice Day...

May 28, 2009 | HP RT865UTABA - HP Promo dc5700 micro...

1 Answer

DR-R/DVD diver not working


You find the E521 support page here:
http://support.dell.com/support/topics/global.aspx/support/product_support/en/product_support_central?c=us&l=en&systemid=DIM_P4_E521

There you can click drivers and you see a list of hardware componentes. Select "CD/DVD"

Thereyou can find the firmware and drivers to all the cd/dvd hw that theDELL E521 comes with in default. If for some reason you are unsurewhich to choose, at the TOP of the page you see this line:

S
ervice tag: Add or edit service tag

Ifyou click that you can type in your own service tag (find it on thebottom of your laptop), and the dell center is able to check in thedatabase which cd/dvd was built into your computer and shows you onlythe drivers for your specific laptop.


Please rate if this solution was of help.:)

Jan 31, 2009 | Dell Dimension E521 PC Desktop

1 Answer

MY LAPTOP WENT TO GATEWAY IN TEXAS TO GET FIXED. I NEED TO LET SOMEONE KNOW THAT EVERY TIME NOW THAT IT WAS WORKED ON THE COMPUTER OPENS IN A DIFFERENT WAY .ALSO IT MAKES A NOISE THAT IT NEVER MADE BEFORE...


The battery you will have to replace, but you can test it in your controll panel options marked battery.
there are only so many moving parts in your computer to make noises. here are the ones that make the most noise.
FANS - on motherboard, inside case, in the power supply and on video cards (these and the metal pieces under them should be cleaned monthly or bymonthly with canned dry air. they are the #1 noisemakers in the computer and can be replaced inexpensively and without too much effort).
CD/DVD drives - will make noise when the computer starts (moreso, if a cd/dvd is in them), also anytime you are using them.
HARD DRIVE/S- will make a little clicking noise anytime at accessing information which is about 3/4 the time your computer is on.
If either the hard drive or cd/dvd rom is making grinding noises, it's a good indicator that they need or will need to be replaced soon. ALWAYS KEEP A BACKUP OF IMPORTANT FILES ON cd/dvd OR flash drive.
KEYBOARD-no moving parts besides keys and buttons- if you are hearing something from the keyboard besides an electronic click when the nunlock kicks on, you might have something living in there. but keyboard are easy and inexpensive to replace.
MONITOR - it will click , flash then come one when the computer or monitor is turned on, also will make clicking moises if it changes modes or resolution.
You have this listed in the DESKTOP section and ime pretty sure your refering to a laptop. Please correct me if ime wrong. I hope this will lead you in the direction of fixing it.. Please post more here if i can assist you further..
thank you for using fixya.

Oct 29, 2008 | Gateway PC Desktops

4 Answers

Dvd drive


You Dont specify the O/S but it could be the Autoplay option is turned off.. Try browsing to the Drive via My Computer and double clicking on the CD/Dvd Rom. It should have the name of the DVD or CD as its name. If it doesnt, then there may be a read problem with the drive, If you can manually start the move or drive via the above method, the you need to browse to My Computer, Right click on the DVD drive and you will see an Autoplay Tab at the top. There is a Reset Defaults button if you dont fancy experimenting with the settings, All this is assuming you have some software to play DVDs in the 1st place. Cheers. Pete

Jan 22, 2008 | HP Pavilion a1410n (ER890AA) PC Desktop

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