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I installed my scannerHewett Packard 4100 series. I cant access it as on the scanner test it says another program is running. It says to close it out, but I don't know what program as none are running. thanks shirley

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Did you try restarting the system and again trying to access the scann does it still have the same problem
?

pls do post back.

Posted on Nov 14, 2008

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SIR, GIVE THE DRIVERS FOR WINDOW7 FOR UMAX ASTRA 4100


Unfortunately, Umax doesn't appear to be offering much in the way of online support for their older model scanners. Your model doesn't even appear in the drop-down menu on their Support page.

If you still have the original CD containing your scanner software, try installing the Windows XP
driver in Compatability mode:

1) Locate the .exe file for the driver.

2) Right-click on the file, and select Properties.

3) Click on the Compatability tab, and check the box marked
"Run this program in compatability mode for Windows XP."

4) Click Okay to close the window, and install the driver.


Good luck! I hope this was of some help.

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Hi,

I don't know about Windows 7, but I'm using my Astra 4600 on Windows Vista.

Umax said on its website that the Astra series of scanners are not supported for Windows Vista/7. I suppose this is to get us to buy new scanners...

I searched all around the internet for my driver, but couldn't get one. Finally I tried one more time using the CD that came with my scanner. Of course it doesn't work if you run Setup.exe from the CD --- it will just tell you that the OS is not supported. So I went to Device Manager and deleted the scanner under the "unknown USB device" section, and unplugged the scanner.

When I replugged the scanner, I let Vista install the driver automatically. Of course it couldn't, as Microsoft doesn't support it either. Then the install wizard asked me to put in the CD that came with the scanner. And that did the job! Vista was able to ignore the fact that the driver wasn't written specifically for Vista, and the scanner is working!

I hope you have the same luck with yours.

Happy new year.

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Be blessed.

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