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Computer wont recognize USB DVD Burner

I have an LG External DVD Burner GSA-E40L. My computer recognized it one time, but after that it don't recognize it. It has power and the light blinks and the tray will open, but if I open My Computer it's not there.

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  • charlescshep
    charlescshep Nov 15, 2008

    Glenn,

    You replied to my problem with the external DVD burner. I have tried it in several USB ports. I will try to give you more information in this message. The burner is a Light Scribe LG model GSA-E40L. I got it from a relative that couldn't get it to work either. He don't know much about computers. He told me to take it and try it. He bought it new, but never used it. I hooked it up and it worked one time. I burned one DVD and this was the first time it had ever been used. I unhooked it and was going to return it, but decided to try the Light Scribe part. I hooked it back up and could never get it to work again. I just tried it again per your suggestion, but it did not recognize it. Yesterday I took it to a computer repair shop that I use and they tried it on one of their machines. It recognized it instantly. I have a USB printer that works just fine and also a couple of digital cameras that also work on USB ports. I even reinstalled Windows XP again, thinking I might have a file missing or something, but that didn't help either. I built this computer a few years ago, but it works great. It has an AMD XP2700 processor and 2 1/2 GB of RAM. I know it's not the latest, but this should be enough to power the USB burner, don't you think? I know this is a long message, but I tried to cover everything. Thanks for your help, Charles.

  • charlescshep
    charlescshep Nov 17, 2008

    I have found my problem with the USB DVD burner. There is a short in the USB plug on the burner. I thought it might be the cable, so I tried another one, which didn't change anything. As I said in my other posting, it worked for me one time. Well, I hooked it back to the computer and it didn't recognize it so I unpluged the USB cable form the burner and pluged it bank in and found out I could pull it out a little and push it back in and it would work. That's why I think it is a short in the plug in the burner. Even after getting it to work, if I restart my computer, it isgone again and I have to mess with the plug again. I haven't decided if I am going to take it apart and try to fix it. I might make it worse.

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TRY CONNECTING THROUGH DIFFERENT USB PORT IF NO GOOD CONNECT BURNER AS NORMAL SHUT DOWN COMPUTER THEN REMOVE POWER FROM REAR OF TOWER WAIT 30 SECONDS THEN RECONNECT SEE WHAT HAPPENS START WITH THIS THERE IS MORE COMPLICATED SOLUTIONS THAT I CAN THINK OF BUT LETS KEEP IT SIMPLE AT THIS STAGE AND SEE HOW YOU GO TRY THESE OPTIONS AND IF NO GOOD LET ME KNOW AND I WILL TRY TO ASSIST YOU FURTHER GLENN

Posted on Nov 15, 2008

  • glenn brown Nov 16, 2008

    no worries charles ok im attempting to find you a web site where you can download the drivers i will let you know asap glenn......

  • glenn brown Nov 16, 2008

    I'm still working on an answer, make sure that when you plug the usb
    cable from the drive into the computer that the drive is not connected
    to power. once the drive is connected to usb, connect the power then put
    the disk that should have come with the drive and install the software.




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HERE'S HOW I FIXED MINE.
(IE. Computer tries to install driver for BD burner, but ultimately fails, and gives the message. "Unsuccessful" and/or "Microsoft Windows stopped device. Error 43") The SATA CONNECTION on my BD burner's EXTERNAL CASE had gone bad.
TO TEST IT. I used a SATA/IDE to USB Adapter Cable I bought for about $10 on amazon.
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VOILA! Both my laptop and my desktop PC recognized the LG BD burner again and assigned it a drive letter (like it used to do).

  • Now I either need to (1) Buy a NEW EXTERNAL case ($10 - $30), (2) install it as an internal drive (could get problematic if "ANYDVD" is installed) or (3) just leave it connected via the cheap adapter cable.
It's super EASY (& inexpensive) to TEST this before spending $$$$ on a new equipment.
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