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Computer will not accept hp scanjet cd to download. when I load cd I get nothing on screen. HP indicates I should click on FTP link to install new software. Am unable to find this link. Can you help. I am a slow typer.

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  • rube4910 Nov 15, 2008

    clearification request: hpscanjet 3970 Told to click the FTP link provided for download. This is rube 4910. Unable to find this link. (info for Lee)

  • Lee A.
    Lee A. May 11, 2010

    I will need the model of the scanner to provide you with the link you need.


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The model is Canon Pixima iP 8500. The installation sisc is marked USCD 1.0 sorry for the typo

Posted on Nov 14, 2008

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My hp scanjet 2400 stops at warming up then shows unexpected error. please help

Try connecting it on direct wall outlet.Not a surge protector or power strip

Try below solutions

An Unexpected Internal Error Has Occurred' Error Message Displays
Issue When attempting to scan, or, during the scanning process, the error message An unexpected internal error has occurred may display on the computer screen. There are three scenarios where this issue occurs. This document covers each scenario where this error may occur and provides links to the appropriate documentation for resolving each scenario. Solution one If you have multiple versions of HP Image Zone software installed on your computer, click here to download a patch that might resolve this issue . If you do not know if you have multiple versions of HP Image Zone installed, follow the instructions below.
  1. Click Start , point to Settings , and then click Control Panel .
  2. Click Add/Remove Programs .
  3. In the list of programs that displays, look for the following entries:
    • HP Image Zone
    • HP Photo and Imaging Gallery
  4. If there is more than one entry listed, then there are multiple versions of HP Image Zone software installed on the computer.
  5. Click here to download the patch. Follow the on-screen instructions to download and install the patch.
  6. If the issue persists, try the next solution.
Solution two Clicking Scan picture or image in the HP Director software results in an unexpected internal error or causes the computer system to stop responding. Click here to resolve this issue (c00369826). Solution three When accepting a scan from the HP Scanning preview window, the scanner may start to scan and then lock up with the lamp approximately ½ way down the scanner bed. This results in an unexpected internal error or causes the computer system to stop responding. Click here to resolve this issue (c00373192). Solution four When accepting a scan, the scanner completes the final scan and the lamp returns to the home position; however, when the image is being processed or sent to the receiving application (that is, HP Photo and Imaging Gallery), an unexpected internal error occurs. Click here to resolve this issue (c00373192). Solution five Immediately after clicking Scan Picture from the HP Director when using an HP Scanjet 3970 with v2.2 software, an unexpected internal error occurs.

Try also this link

I hope you issue should be fix to lessen your frustrations.You can do it


Your's Truly,

Christian from HP

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(Although I am employed by HP, I am speaking for myself and not for HP)

Apr 10, 2011 | Office Equipment & Supplies

2 Answers

How to install the printer without the cd

It would be better helping you if you did mention the Operating System running on your computer. Anyway, please check out the following links:
1. Click HERE to download Windows 7 Driver.
or copy/paste this url:
2. Click HERE to download Windows Vista Driver.
or copy/paste this url
3. Click HERE to download Windows Vista Driver...
or copy/paste this url

4. Click HERE to download Mac drivers...

5. Click HERE for Linux..
Let me know if you need further help.

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Good Luck.
Thanks for using FixYa.

Feb 17, 2011 | HP DeskJet F380 All-In-One Printer

5 Answers

Want to re-install unit, CD Installer has been broken


Even if you do not have CD Installer, that's alright. Hp do have an option where you could go to their website and download all the driver's without any cost. If you wish, you could also prepare a CD Installer by burning the Driver's in a disc ( Only for personal use ).

The link to download drivers is :-

Select your O.S ( Operating System ) like Windows Vista, 98 or so.

Save the files on the desktop in a Single Folder. Double click those to install in your PC/Notebook.

Let me know, if need further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Oct 12, 2009 | HP DeskJet 3745 Printer

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Cd installer

Download here:

Apr 15, 2009 | HP DeskJet F380 All-In-One Printer

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Hp psc 1350 printer

i cannot re-install my hp 1350 all in one scanner. i have uninstall and re-install the printer driver was unknown. how can that be possible even i dont have the cd that comes with it.

Feb 02, 2008 | HP PSC 1350 All-In-One Thermal Printer

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HP Deskjet F380 Drivers

i was in HP tech support supporting AIO printer models, Just click on the link u will get a popup window to download the Driver for ur Printer.

Jan 19, 2008 | HP DeskJet F380 All-In-One Printer

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