Question about Canon CanoScan 8400F Flatbed Scanner

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Cant scan slides

I have trouble scanning slides. Whatever method I use to scan, the"select source" option is always "platen" - and there are no otheroptions. According to the e-manual, I should have an option forfilm, but I dont. How do I fix that? I have re-installedthe software and everything!

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Make sure the lead from the lid is plugged in properly to back of scanner. I had the same problem and this fixed mine.

Posted on Dec 08, 2008

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3 Answers

My canoscan 8400F suddenly stopped working last week. I had been scanning slides thru Photoshop when on my next scan attempt, I got this message: Cannon scan for these reasons: -The original may not...


You have to remove the white protective sheet from the the lid. Once you remove it you will be able to scan film. Also make sure the lock button is not in the lock position.

Open the Canoscan Toolbox.
Click the Save option.
Put a check in the box that states "Display the Scanner Driver".
Click Scan.
Click the Advanced Mode tab.
Make sure Select Source is set to "Platen".
Click the Preview button at the top left


Another thing is this can be caused by a faulty FAU cable. One or more of the eight wires within this cable has fractured

Oct 16, 2010 | Canon CanoScan 8400F Film Scanner

1 Answer

2,178,0 When scanning,


Try this
1.Open the CanoScan Toolbox.
2.Click the Save option.
3.Put a check in the box that states "Display the Scanner Driver".
4.Click Scan.
5.Click the Advanced Mode tab.
6.Make sure Select Source is set to "Platen".
7.Click the Preview button at the top left.
If the error still occurs, then most likely it will be a service issue.

One thing to check...see if the inside lamp illuminates when you turn the scanner on using the power button at the back left side of the scanner. If you get no light, then as mentioned before, then it will most likely be a service error.

Nov 06, 2009 | Canon CanoScan 8400F Flatbed Scanner

1 Answer

Canon 8400f suddenly will not allow neg scan option


just had the same problem, check the connection going into the top part of the scanner at the back and restart which ever program your using... got mine sorted

May 20, 2009 | Canon CanoScan 8400F Flatbed Scanner

2 Answers

Option for scanning film doesn't appear in my source box


I was able to contact Canon via e-mail about the problem and they acutally responded! :)
Apparently all you have to do is disconnect and reconnect the scanner from the lid. Apparently, because the lid has its own scanning hardware and if your lid and scanner have become disconnected, the software won't give you the negative/positive options. Anyway, did the disconnect and connect thing and it worked!

Good luck

Feb 18, 2009 | Canon CanoScan 5000F Flatbed Scanner

1 Answer

How do i scan film on my scanner


You should be able to download the manual.

http://consumer.usa.canon.com/ir/controller?act=DownloadDetailAct&fcategoryid=351&modelid=10242

To scan film, you'll need to first remove the white cover on the underside of the scanner lid. That is where the backlight is. Also, you must be using the ScanGear driver and NOT the WIA driver. The WIA driver does not support film scanning. Locate your film guides. These are the templates that will hold the film and are placed on the scanner glass to be scanned. Lastly, there should be a Select Source option in the scanner driver that allows you to select Film as the source.

Hope this helps.

Jul 07, 2008 | Canon CanoScan 8400F Flatbed Scanner

3 Answers

Cannot scan film and slides


Check the cable that connects to the lid of the scanner. If it is disconnected, you won't get the Film options.

Jan 21, 2008 | Canon CanoScan 8600F Flatbed Scanner

2 Answers

Selection menu doesn't give "color positive slide"


Check the cable connection to the lid of the scanner. If this is loose, then you will only get the "Platen" option in the drop down menu.

Nov 23, 2007 | Canon CanoScan 8400F Flatbed Scanner

1 Answer

Scanning slides with anoscan 4200F


have you tried checking for a firmware update from the manufacturer?

Oct 13, 2007 | Canon CanoScan 4200F Flatbed Scanner

2 Answers

Unable to use film adaptor


Please do the following to scan slides or negatives in manual mode of the Epson TWAIN:
1) In the program you are working from, begin the scanning process. If working in full auto mode, as the scan begins you will see a message that reads TO CANCEL SCANNING IN FULL AUTO MODE AND SWITCH TO MANUAL MODE, CLICK CANCEL. At this point, click CANCEL, then MANUAL MODE.
2) You will now see all Epson Twain settings displayed. If the scanner has not previewed automatically, click the full page preview button (icon of a paper with one corner folded down).
3) Ensure the settings on the right hand side of the Twain are correct. For example, the DOCUMENT SOURCE for transparencies must be either TPU: COLOR NEGATIVE FILM, TPU: MONOCHROME NEG or TPU: POSITIVE FILM.
FILM here indicates that the item being scanned is transparent to light; this setting is also used for slide scanning. Positive indicates that the image is in true colors (ie the grass is green and sky is blue), whereas negative indicates reversed colors, as produced in some photo finishing processes. (If you are scanning a black and white slide in true colors, choose TPU: POSITIVE FILM as the DOCUMENT SOURCE and BLACK AND WHITE PHOTO as the IMAGE TYPE.)
If the DOCUMENT SOURCE is flatbed, the scanner will not activate the backlight in the transparency unit. If the DOCUMENT SOURCE is greyed out and you cannot select a TPU option, close the twain, reseat the power/communication cable connecting flatbed to TPU, then re-open the twain and try again.
4) Ensure the other twain settings are correct for the type of scan you are doing.
IMAGE TYPE should be color photo for all positive or negative color transparencies, or BLACK AND WHITE PHOTO for monochrome transparencies.
DESTINATION is unimportant, however you should select a RESOLUTION appropriate to what you plan to do with the scans. (There are no hard and fast rules for DPI. As a general guideline, if you are saving scans at original size, a resolution ranging from 400-600 DPI should capture enough information to faithfully record the image. If the slide or negative will be enlarged, you will need to increase this DPI accordingly. We have no guidelines on this; you will need to experiment and view the output to gauge the appropriate input DPI from the scanner.)
PREVIEW. If your scanner is doing an AUTOMATIC THUMBNAIL PREVIEW, the slides will automatically preview and appear in boxes on the left side. Here, you can select or deselect the slides you wish to scan.
If you recieve a message that the scanner could not find the film, click the CONFIGURATION button and uncheck AUTOMATIC THUMBNAIL PREVIEW FOR FILM, then OK, and try the PREVIEW button (page with corner folded down) again.
In this mode, you will have to manually marquee or crop the slides you wish to scan. Use the left mouse button to lasso one slide inside a box made of dotted lines, then click scan. Only the selected area will scan. Repeat this process (manually crop then scan) for as many slides or filmstrips are on the bed.
5) Click CLOSE once scanning is complete. The images will now transfer to the application in use.

Aug 16, 2007 | Epson Perfection 1200 Photo Flatbed...

3 Answers

My scanner doesn't scan negative


" I can only select platen as the sourc. the film setting has vanished" - I had the same problem. Unplugged the USB cable from a shared usb 2.0 hub and plugged into an old USB 1.1 dedicated port and it started working. No ideas why (perhaps in the hub it couldn't detect the scanner model correctly)

Aug 12, 2007 | Canon CanoScan D1250U2F Flatbed Scanner

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