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My HP Scanjet 3570c will not work with the front buttons. The icon for the HP Imaging Director does not work. I needed to download the driver software and I did this but when I try to scan I get the error message, "hpqscnvw has enountered problems and needs to close" Any advice??

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  • 2 more comments 
  • bjwhittam Nov 14, 2008

    This is a scanner, not a printer. I have downloaded the HP software for the scanjet 3570c but the Imaging Director Icon on the desktop will not work nor will the buttons on the front of the scanner. I can get the copier to work and I can scan pictures using the Control Panel to open the scanner. I want to scan some 35 mm slides and the TMA is not available to me due to this problem.

  • bjwhittam Nov 14, 2008

    I downloaded tbe software from this site but the problem persists.

  • bjwhittam Nov 14, 2008

    It took a while but I downloaded the file from HP and I still get an error message when I try to scan. I'll try again to get the Photo and Imaging Director Icon to work.

  • bjwhittam Nov 15, 2008

    I am still getting the error message hpqscnvw has encountered a problem and needs to close. I reinstalled the softwware at the HP site but it doesn't seem to be reaing it.

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9 Answers

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First uninstall your pritnter soft and driver then installagain.

Posted on Nov 15, 2008

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OK, looks like there a software conflict during the installation. To resolve this issue, you will have to do a 'clean boot', which is different from a regular installation. Download the latest version of your software from the HP website and follow these instructions:

For XP. (Please replace the word 'camera' in the article with 'printer'. The procedure is the same)

For Vista

If you have a different operating System, please post back using the 'add comment' button, and I will post the relevant clean boot procedure for that OS..

Posted on Nov 14, 2008

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Try this:

Click Start - Accessories -> Scanners & Camera Wizard

Posted on Nov 14, 2008

  • monk3ybidzness
    monk3ybidzness Nov 15, 2008

    "hpqscnvw has encountered a problem and needs to close"

    Check if you have an anti-virus running that might have blocked the program from running.



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The driver which u had installed is not complete. as when you install the scanjet drivers it gives a message on the screen, that do you want to load the complete long version software or just install the required drivers of short cut versions..and u have selected that short cut version so u r facing this problem. just uninstall the current drivers loaded in your printer. delete the drivers. then again reload the drivers and select long version the complete 1.and it will solve your problem. thanks.

Posted on Nov 14, 2008

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Ok dear

dear u should download driver for ur Hp printer from given web link--

ftp://ftp.hp.com/pub/softlib/software2/COL3441/sj-11677-1/sj801mu.exe

hope it is helpfull for u

Posted on Nov 14, 2008

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Usually, when that happens, it is a software problem.

Unplug the printer USB, and re-install software from disk again, install tyhe complete software suite, not only the driver, or the "scan from button" feature that is software controlled will not work.

Thanks

Posted on Nov 14, 2008

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If you are not able to use the button on the printer uninstall the HP printer software and driver from Add/remove program.

Disconnect the printer from the computer and then restart
Reinstall the printer software by downloading the latest one from www.hp.com . Connect the printer when it ask you to do that and turn on the printer
Finish installing the software

It will work.

Thanks

Posted on Nov 14, 2008

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Hi-

With the error that you get is there a more details button? Can you run a selftest on the printer?

Try unplugging it for a few minutes and check cabling, check inside the pinter for obstructions as well. then turn it back on.

Keep me posted, thanks for using fixya!

Posted on Nov 14, 2008

  • 2 more comments 
  • Edgar Allan Pagayona
    Edgar Allan Pagayona Nov 14, 2008

    Hi-



    Try downloading the software HERE for your scanner. check under device manager if scanner is listed under imaging devices. thanks!

  • Edgar Allan Pagayona
    Edgar Allan Pagayona Nov 14, 2008

    and pls try disconecting and reconnecting cables as well.



  • Edgar Allan Pagayona
    Edgar Allan Pagayona Nov 14, 2008

    Are you getting any error lights from the scanner or from computer?



  • Edgar Allan Pagayona
    Edgar Allan Pagayona Nov 14, 2008

    kindly check if this error list will help, click HERE

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HI,

Please reinstall your drivers.To uninstall the printer driver go to Start>Control Panel>Add/remove programs and select the name of your printer and click on uninstall.Restart your printer and reinstall the printer software again.

Posted on Nov 14, 2008

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