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It sounds like the focus element inside the lens is stuck. This is usually either due to an impact knocking the elements out of alignment, or to sand/debris entering the focus motor's gear drive and preventing it from rotating. The buzzing sound you hear is the focus motor attempting to rotate, but buzzing up against some obstruction.
When the lens extends, you hear a buzzing sound, and then the lens retracts - this is usually the cause of the issue.
Unfortunately there is not much you can do externally to fix this problem. The camera will need to be taken apart and repaired by a professional or by the manufacturer.
90 percent of the time when the lens malfunctions, it's due to grit or dirt in the lens mechanism. If you stored your camera in a camera bag, while you used the other camera, that could be your problem. Camera bags are great for holding dirt so it can get in your camera.
When the lens can't move, it may cause the camera to shut down. To fix this, use an air compressor. Put the nozzle to the camera and blow air into the space between the camera and the lens. Blow it out real good and try it again. You may have to repeat the process a couple of times. Hope this helps.
This is a very common issue with digital camera on either the lens gears have to be replaced or the lens barrel need replacing. I rebuild these lenses all the time for 75.00 plus shipping and the turn around is normally less then a week. if you still need help fell free to contact me at firstname.lastname@example.org
HAd exactly the same issue! You turn on the camera, lense comes out then the screen goes black (turns off)
The blue light stays on and the only way to get it to turn off is to take out the batteries.
Next time you turn on the device, the blue light comes on and the green led flashes, sometimes it powers down and other times the blue light stays on but you have no screen still. The lense stays out.
I tried the "tap" it approach and it now works fine! My suggestion has always been, if it don't work, kick it!! why didn't I try this with this camera firstly instead of trying all sorts of different button combinations to see if there was some sort of hard reset for it?
Thanks for the advice everyone and happy snapping!! :)