Question about Office Equipment & Supplies
The Dell 5100CN has a chip on the fuser that keeps track of the number of pages . How Can I reset that counter
SOURCE: Need to reset the counter
First, you enter the config menu by powering off the printer. Hold the middle and right arrow buttons and turn the printer back one. Continue to hold until you see Performing self test. Then release. You will then see config menu. Scroll down to reset maintenance count and press select. It will reset and bring you back. Then restart the printer.
Posted on Jul 24, 2009
try Printer Test page
The Printer Test page contains information about printer driver and port settings. The page also contains information about the printer name and model, computer name, and so on.
You can print the Printer Test page from the printer driver.
is it on the network? login to the printer using http://<ipaddress of printer>
other option is to contact hp support online.
Posted on Dec 13, 2007
The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.
1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).
2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)
3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).
4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).
END of troubleshooting.........
In most cases, the fuser itself is the problem. If you tried to reseat or replace the fuser while power was still on, the LVPS could have been damaged just as if there were an electrical storm.
Hopefully this helped.
Posted on Oct 02, 2008
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There is no mention of resetting the counters during the replacement process in the manual for the printer. (Link below) Try powering off the printer by using a switch or unplugging it.
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