Question about Epson Stylus Photo RX620 All-In-One InkJet Printer

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ERROR Scanner error occurred. please see documentation

This is what is on the screen. Trouble is I don't have any documentation, printer was given to me. The machine seems paralised. It won't do anything

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  • sarahmartine Nov 14, 2008

    Brilliant. That seems to have done it. So basically the top doesn't like being in the "locked" position?
    How bizarre!!
    Thanks v much

  • jrger Dec 31, 2008

    I turned printer off and made sure the unlock button was chosen. I still get the Printer Error occured. Please see documentatin. We had a paper jam, but I do not see any more paper in printer.

  • printer hell Jan 25, 2009

    i get the same error, " Printer error occurred. Please see documentation"..
    I tried the lock/unlock trick, I've replaced the usb cable, and all ink cartridges..
    I have yet to try drop kicking it, although that option is starting to sound good.
    Anybody have any other ideas?

  • Anonymous May 26, 2009

    It worked perfectly. I opened the cover, where you would put things to be copied. I moved the sliding switch on the left towards me. I then turned off the printer with the on / off button. When I turned the printer back on it worked.


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Open the glass cover on top of printer, check a switch for lock and unlock on left or right hand side of the printer. toggle it to unlock position, turn it back on and check if there are errors still.

Keep me posted.

Posted on Nov 14, 2008

  • 1 more comment 
  • Edgar Allan Pagayona
    Edgar Allan Pagayona Nov 14, 2008

    You are welcome. thanks for using Fixya!

  • shantianti Jan 10, 2011

    Hi I'm having the same problems and have tried all suggestions above. I tried pushing in the lever but that didn't help. I looked under the glass but there is no toggle that I could find. Any other suggestions?

  • silvertip250 May 01, 2011

    thx for the tip on the lock/unlock. Apparently my unit was inadvertently locked the last time it was used to scan an item; i unlocked, restarted, and all was back to normal.


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  • 14 Answers

For the epson rx560 mines was saying "A printer error has occurred, see documentation" all you do is hold the stop/clear button then maintainance button(spanner) and the ON button all at the same time in that order.Hold the three buttons down until the printer resets itself.While doing this your printer will make weird noises.Hope this helps.

Mikey (Scotland)

Posted on Apr 26, 2010

  • Roger Higgins Oct 02, 2014

    This also works for RX620. Thank you


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Hi! friends, I have epson TX700W when i turn on the printer after few seconds it gives on the screen A scanner error has occurred please see documents but i don't have any documents, please sugest how to resolve the this problem, I can call for epson call center they will came and check it but Im using continuous ink system, if they check the printer they will know about continuous ink system, I also replace with the original cartridges is it ok if epson service guy came and check he will not catch it know please give your ideas how to solve the problems

Posted on Apr 15, 2010

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