Question about Dyson DC14 All floors Bagless Upright Cyclonic Vacuum

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Works on carpet not on bare floors

The Dyson dc14 is working on carpet but not rotating on bare floors

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It's not supposed to rotate on bare floors

Posted on Dec 25, 2008

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2 Answers

All belts are good but brush will not turn


Hi Nabil, it's Jack at Dyson.

If you have a DC14 and the brush bar isn't rotating, it's worth checking to make sure the brush control on the cleaner head is set to 'Carpets', and not 'Hard floors'.

http://www.dyson.co.uk/support/dc14/dc14-all-floors/my-machine-is-not-working/i-can-see-something-wrong-visual/i-can-see-something-wrong-visual/my-brushbar-is-not-rotating2/does-the-brushbar-turn-with-the-power-on

Tip: The brush bar will never rotate when the machine is standing upright, so make sure you recline it down into the normal vacuuming position before testing it.

If you're confident the brush control is set correctly, but the brush bar still won't rotate when the vacuum is reclined, please get in touch directly so we can help further. You can reach our experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Aug 19, 2013 | Dyson DC14 All floors Bagless Upright...

1 Answer

Dyson dc14 brushes not turning


Hi there, it's Jack at Dyson.


I'm sorry to hear your DC14's brush bar isn't rotating. This could just mean that the brush control is set to 'Hard floors' rather than 'Carpets'. To check for this, please take a look at our Support guide:


http://www.dyson.co.uk/support/dc14/dc14-all-floors/my-machine-is-not-working/i-can-see-something-wrong-visual/i-can-see-something-wrong-visual/my-brushbar-is-not-rotating2/does-the-brushbar-turn-with-the-power-on


If you'd like further advice after running through these checks, you can reach our freephone customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).


Best wishes,


Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 04, 2013 | Dyson DC14 Bagless Upright Cyclonic Vacuum

2 Answers

My Dyson - DC14 won't push on my new plush carpet, front end


Same issue: new plush carpet, 7 year old tried and true DC14, wouldn't push across regardless of beater brush on or off. Called Dyson this morning, they suggested removing the small gasket between the floor plate and the assembly holding the beater brush. It's about a 12' gasket just under the screws used to remove the floor plate. Pushing is still a bit stiff, but it is a definite improvement. Whew!

Jul 29, 2012 | Vacuums

1 Answer

When i set it on carpet instead of bare floor it is hard to push when i vacume (when i turn nob it only has two settings floor and carpet no high pile or low pile)


Hi there,

Sorry to hear you're having difficulties using your DC14 on this particular carpet. You may want to contact your carpet manufacturer to check it's suitable for cleaning with a vacuum cleaner equipped with a revolving brush. Manufacturers sometimes recommend cleaning certain types of carpeting using suction only.

If you have any further queries about using or maintaining your Dyson vacuum cleaner, please get in touch with us directly. One of our experts will be happy to provide the information and assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Aug 12, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

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Older dyson dc 14 control knob for swithing from carpet to floor


Most likely you need to replace the clutch assembly. This video will show you how to replace it.

May 26, 2010 | Dyson DC14 All floors Bagless Upright...

1 Answer

My brush bar won't turn - works in bare floor mode, but carpet brush won't turn when it should...


replace the belt the belt sounds like its worn or stretched the belts turn at high rpms and get very hot and soon just ware out they work fine on floors but when it comes to carpet they slow down, i hope this works out thanks

Nov 30, 2009 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

How do we fix roller brush on dyson dc14 full gear?


Have you also checked that the brush control knob is set to "carpet"? The brush will not spin in "bare floor" mode. (Sorry if this seems too obvious to mention, but I see lots of Dysons where incorrect setting of that knob is the only problem.) Failing that, you almost certainly need a new drive belt.

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1 Answer

The adjustment knob for bare floor will not stay in position


broken catch. recommend dyson service as it is not user replaceable.

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