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some tables require the tonearm to be over the record area before the patter starts to spin. If thats not it, have you tried "jump starting" the platter with your finger? the direct drive "stepper" motor might be confused as to where it is at the moment. and finally remove power from the wall for a few minutes then retry.
This is a drive issue. Unfortunately the TTX direct drive system isn't the greatest. It's good, but it's no Technics 1200. The only way to 'fix' this issue is to have a professional look at main circuit board to see if there are any components which are burned, or damaged in any way.