Question about Brother MultiFunction Center MFC-440CN All-In-One InkJet Printer

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Cannot pull out paper tray

I ran out of paper on my Brother MFC440CN. When I tried to pull out the paper tray, it wouldn't come out. I read somewhere that I needed to open the back, but I've not been able to find those instructions. I really need to print out something, and would appreciate any help.

thank you.

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I just had the same problem as you. what follows isn't so much a solution as a work-around.

the bottom line is that you can't ever let the paper tray get empty, or close to it (which is hard to do, since it only holds 30-50 sheets).

if you pull the back panel off the MFC-440CN (pull it straight out, or it won't come out), and look inside the hole at the bottom (get a flashlight), you'll see a piece of white plastic that is curved upward ... in front of that piece of plastic are a couple of wheels. if you reach in, you'll see that you can push that assembly toward the top side of the printer. as you reach around and grip the front of the paper tray, reach in with your other hand, and push that curved white piece of plastic up, and start to pull the tray out with your other hand. after you play around with it, you'll see the interplay between the tray and the plastic part.

what is happening is that that curved piece of plastic is catching on the back of the paper tray when we try to pull it out. the only way to make it so that it won't catch is to keep enough paper in the tray that the whole spring-loaded assemble to which the plastic piece is attached won't go down deep enough into the tray to catch the back of the tray.

THIS IS A DESIGN FAULT, AND IT SHOULD BE SUBJECT TO A BROTHER RECALL.

i hope this helps. i've had a lot of Brother products, and they've been very good, but this is very disappointing. i'm going to contact them and try to explain the problem. i read that theywon't do anything to help, which is even more disappointing, but i'm going to give it a shot.

Posted on Dec 02, 2008

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Had the same problem. We called Brother and after lifting up that white plastic in the back, we got the tray out. They then said to rub some lip balm or candle wax on the large notch in the plastic towards the right side of the tray towards the back. It works pretty smoothly now and they are sending some kind of lubricant which they recommend.

Posted on Mar 11, 2009

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This is a Mickey Mouse solution but it works for me. The white plastic needs to be lifted up to get the paper tray to release. The pain in the **** solution is to use a pencil or whatever is skinny enough to fit between the tray and the body of the MFC and lift up the piece while pulling out the tray. The MM solution is to tie a piece of string right through the middle of the piece and then put things back together. When you need to pull out the tray, simply pull the string straight up and hold it - it seems to work so far. I notice two clicks while pulling it btw.

Posted on Feb 22, 2009

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