Question about Brother MultiFunction Center MFC-440CN All-In-One InkJet Printer

3 Answers

Cannot pull out paper tray

I ran out of paper on my Brother MFC440CN. When I tried to pull out the paper tray, it wouldn't come out. I read somewhere that I needed to open the back, but I've not been able to find those instructions. I really need to print out something, and would appreciate any help.

thank you.

Posted by on

3 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I just had the same problem as you. what follows isn't so much a solution as a work-around.

the bottom line is that you can't ever let the paper tray get empty, or close to it (which is hard to do, since it only holds 30-50 sheets).

if you pull the back panel off the MFC-440CN (pull it straight out, or it won't come out), and look inside the hole at the bottom (get a flashlight), you'll see a piece of white plastic that is curved upward ... in front of that piece of plastic are a couple of wheels. if you reach in, you'll see that you can push that assembly toward the top side of the printer. as you reach around and grip the front of the paper tray, reach in with your other hand, and push that curved white piece of plastic up, and start to pull the tray out with your other hand. after you play around with it, you'll see the interplay between the tray and the plastic part.

what is happening is that that curved piece of plastic is catching on the back of the paper tray when we try to pull it out. the only way to make it so that it won't catch is to keep enough paper in the tray that the whole spring-loaded assemble to which the plastic piece is attached won't go down deep enough into the tray to catch the back of the tray.


i hope this helps. i've had a lot of Brother products, and they've been very good, but this is very disappointing. i'm going to contact them and try to explain the problem. i read that theywon't do anything to help, which is even more disappointing, but i'm going to give it a shot.

Posted on Dec 02, 2008

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Had the same problem. We called Brother and after lifting up that white plastic in the back, we got the tray out. They then said to rub some lip balm or candle wax on the large notch in the plastic towards the right side of the tray towards the back. It works pretty smoothly now and they are sending some kind of lubricant which they recommend.

Posted on Mar 11, 2009

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

This is a Mickey Mouse solution but it works for me. The white plastic needs to be lifted up to get the paper tray to release. The pain in the **** solution is to use a pencil or whatever is skinny enough to fit between the tray and the body of the MFC and lift up the piece while pulling out the tray. The MM solution is to tie a piece of string right through the middle of the piece and then put things back together. When you need to pull out the tray, simply pull the string straight up and hold it - it seems to work so far. I notice two clicks while pulling it btw.

Posted on Feb 22, 2009

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Tray is not feeding paper properly. Its making a weird clicking noise when paper is being fed. Paper gets jammed on most attempts.

Remove the paper tray and try to see some paper jammed somewhere around it. When pulling off paper jam. Just pull gently and slowly so that you can remove all and nothing left behind and doesn't damage the part when removing unwanted paper jam. Maybe it is the cartridge just repalce new cartridge if not the fuser drum maybe damage.

Dec 08, 2010 | Brother MFC-7820N Printer

2 Answers

Unable to print or copy, see troubleshooting 51

The error means you have a paper jam or one of the sensors is incorrectly reading a paper jam. Unplug the unit and check all areas for a jam. Remove the back Jam Clear Cover and check inside there. Remove the Paper Tray and check that area and check if the PE actuator is in place behind the paper tray. Lift the scanner flatbed unit and check inside the print carriage area. Look for scraps of paper at the sides of the platen. These scraps that may be soaked with ink and difficult to see. You may need to move the print head to see both sides.

If the PE actuator is missing, contact Brother for a replacement. Put in the replacement if needed.

Close the scanner unit, replace the clear jam cover (put it on correctly) and replace the paper tray. Plug in and turn on the printer and see if the message clears. If it doesn't clear, access the Ink or Ink Management menu (either directly by a single key or through the menus). Do a test print for Print Quality (Color). If the quality is good, press 1, the up arrow or + key to select Yes. Then press the Stop/Exit button. If the print quality is poor, clean the print head.

If the jam message occurs again, check for more scraps of paper inside the unit as above. Make sure your paper meets the specifications for the printer and isn't getting excessively humid. (Paper will pick up moisture from the atmosphere so keep only the needed amount in open reams or the paper tray.) Fan the paper in the tray and then return it to the paper tray. Make sure the paper is flat in the tray and that the guides are just touching the edge of the paper.

If it still doesn't clear, the unit needs service.

I hope this helps.

Cindy Wells

Sep 14, 2010 | Brother MFC 240C All-In-One InkJet Printer

1 Answer

Hello, Our machine clicks when attempting to pull

The paper is not feeding from the paper tray. The loud click is alarming, but not the problem. Check the adjustments in the paper tray. The left and right guides should be snug, but the rear guide should give between a 1/16 inch and a 1/8 inch of free play. If the rear guide is tight, that is the problem. You can check for this by depressing the lever on the right front of the tray. Depressing the lever should raise the stack of paper out of the tray so that it can slide forward.

If you remove the paper from the tray, but will see calibration marks for the paper size you are using. Unlock the read paper guide n the tray, squeeze the release and move the guide ot the mark for the size paper you are using. For example, it you are using letter size paper, the read guide should point to "LTR".

Aug 17, 2010 | Brother MFC-8860DN All-In-One Laser...

1 Answer

I amusing a Brother HL-2140. Recently, the paper curls up and gets stuck in the tray, and will not move forward. I have cleared the pat several times, but the paper is stuck in the rollers, and it tears...

Turn off the machine, > Open the front cover > remove the drum, cartridges, > and check if you can see the jammed paper or not, if so pull it out slowly. If you can't see the paper, close the front cover > Pull out the Tray completely > and once again check if you can see it or not, if so pull it out. Still it's not there? then install the tray and open the back door > pull the tab to open the fuser unit and pull out the paper, you can also pull out the fuser unit.

You can also refer to this tutorial from Brother Solution to clear paper jam

Good luck.

Thanks for using FixYa.

Aug 13, 2010 | Brother HL 2140 Laser Printer

1 Answer

Paper light keeps flashing. no paper jam and there is paper in printer. what else could it be?

Here are the led codes. Have you tried pressing the go button, and holding it down for a few seconds to reset the memory. Then press it again and see if the paper light is out.
Check also to make sure the paper setting in tray 1 is not set to undefined, but specifies your paper size. (Printer properties>Tray settings)
Then pull the tray all the way out, and look above where the paper sits for a little lever that hangs down to sense the paper. Make sure it's moving freely and not broken. Also check that there's no paper jammed in the back of the printer somewhere....

Jul 30, 2009 | Brother HL-2040 Laser Printer

1 Answer

Torn paper jam Brother mfc 440cn

I pull paper out to remove it too, no worries, who doesn't.
You may be able to open the back of the unit up and there are a few rollers there than can be manipulated. Make sure it's unplugged. Don't force too hard but a little push or pull wont hurt.
Try rolling all the rollers that are in reach to see if you find anything, and they may need to be cleaned a little (not with anything wet!) with your finger is fine...they collect paper dust. You can blow in any area to try and clear any other paper dust also.
Let me know if this helps.

Jan 26, 2009 | Brother MFC-440CN InkJet Printer

3 Answers

Keeps saying paper error, no paper stuck, paper in tray, Brother HL-2030 series

You may also want to check for a broken or otherwise defective paper sensor somewhere in the paper path. If it is giving a paper out message- and doesn't even attempt to pull a sheet from the tray, then there is a sensor there which isn't functioning. If it does pull a sheet part way into the path, then gives an error, then a sensor there is afoul, or the paper is somehow getting stuck.

Paper sensors sometimes have a lever which comes in contact with the paper- if this lever is broken, needless to say you will have a problem.

Nov 04, 2008 | Brother Printers & Copiers

1 Answer


I understand that the machine is printing only in BK. You have lost color.

If so, do run the cleaning cycles several times and run quality check test prints after each cycle.

There should be color again.

Otherwise the ph is defective!

Feb 11, 2008 | Brother MultiFunction Center MFC-440CN...

1 Answer

Paper won't feed

Pull out the paper tray and push the paper feed roller towards the machine. Try to turnaround the paper feed roller by hand. Reinsert the paper tray.

Nov 02, 2007 | Brother MFC 420CN All-In-One InkJet...

Not finding what you are looking for?
Brother MultiFunction Center MFC-440CN All-In-One InkJet Printer Logo

151 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Printers & Copiers Experts

Jesus  Colon
Jesus Colon

Level 1 Expert

12 Answers

Rick Johnson
Rick Johnson

Level 2 Expert

84 Answers

John mullen

Level 2 Expert

245 Answers

Are you a Brother Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides